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Airwest Air Conditioning & Heating Inc

Founded 1984 • With Angi since October 2009

3.4

(10) Verified Reviews

Business Details

Phone Number

Address

1886 S Santa Cruz St

Anaheim, CA 92805

Description

Since 1984, we have been dedicated to servicing and installing heating ventilating and air conditioning systems that meet their maximum energy efficiency potential. National Comfort Institute estimates that the average residential heating and cooling system only operates at approximately 56% of

Verified Reviews

A few reviews for this pro...
mark G.
1.0
07/27/2020
This company is SOOOOOOOOOOOOOOOOO bad. The owner designed the system and ordered all the parts. The air conditioner/heating unit was too big for the closet. The pump he ordered for the system was too small and was incredibly noisy. It was not replaced until the second demanding call from me. Because the air conditioning/heating unit was too big, his unskilled work knocked out a 3 foot section of drywall. When they supposedly finished, they only placed - but did not secure - a 1 foot piece of drywall to cover the hole. After the third visit, there were still problems. The owner, Dave, is incredibly argumentative and always tries to tell you why the job is well done. This is complete B-llsh-t. I can only say that it is a good thing that I am a lawyer because my attorney fees will be less when I proceed with my anticipated legal action against him. If you don't have enough aggravation in your life, use this company. Otherwise, DON'T!!!!!!!!
Description of Work
Installation of new Central Air Conditioning/Heating Unit and Condenser
Category
air duct cleaning
Jim P.
5.0
06/08/2017
The owner of the company came, she was really nice. It only took 1/2 hour to complete the job and just one person came out. They are good and would recommend them to others.
Description of Work
They were the only ones that fixed the unit instead of trying to sell me a replacement. They came to fix my unit, because my unit is 15 years old. They repaired it, so its working okay right now. They charged me to put the Freon in the system. My system was almost completely empty. They put 5 lbs and they calculated maybe $250.00 or $300.00 but they gave me a discount and they only charged me by cost.
Category
heating & air conditioning/hvac

Service Provider Response

Hi [Member Name Removed], Thank you so much for your review! We appreciate your business. Have a wonderful day. Airwest Team
Gary I.
2.0
08/11/2016
I think that their workers could have been as clean as their work. They ended up getting tar on my floor from climbing on the roof and then coming into the house. They did not drape anything or cover anything. When they cut holes for new vents that they sawed they were haphazardly cut to where they had to do patching and repairing after the fact. They still have not come back and replaced some vents they were supposed to do, but I gave up on them, never again.
Description of Work
I think a long time ago we used Airwest to redo our whole A/C.
Category
heating & air conditioning/hvac
Susan J.
5.0
07/28/2016
The workers arrived on time and worked diligently until everything was complete. They arrived at 8:00am and had completed the job by 2:30pm. We are very happy with this company and recommend it to anyone in need of cooler air.
Description of Work
We had air conditioning put into our 2 story townhouse.
Category
heating & air conditioning/hvac
Karen S.
5.0
07/08/2016
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Description of Work
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Category
heating & air conditioning/hvac
KAREN B.
5.0
08/15/2013
Dave, the President of Airwest came to my home on the evening of 8/13 to discuss my needs for a new a/c unit. The very next morning he had already researched the units that were best for my application, gave me a price and a date for the install. He came out on 8/14 to check the ducting that needed some minor modification. The unit was installed on 8/15 and so far we are very happy. Airwest will check back in a week to insure everything is working properly. The turnaround, from the time of our first meeting to the install was fantastic. The Airwest team was punctual, clean and professional. You really could not ask for better. Pricing was fair and within range of, if not a bit below competitors.
Description of Work
Airwest installed a central air conditioning unit and modified the ducting in the attic. They removed an older a/c unit as well.
Category
heating & air conditioning/hvac
Matt D.
3.0
03/18/2013
Dave, the owner, was very personable, however, his delay in responding to my correspondence meant that I ended up moving forward with another company. I did find that he gave me a good estimate by the metric of price, but that the manufacturer he uses, Goodman, is not very highly recommended by the several other AC companies I met with. Dave seems like nice fella, but he is not very well reviewed online or on Angie's List. In addition, the company I moved forward with provided a much more comprehensive analysis of what "we" needed.
Description of Work
Estimate for AC and furnace installation.
Category
heating & air conditioning/hvac
Kay J.
3.0
09/20/2012
The company was on time for the estimate, answered all questions and gave a written detailed estimate. They had to reschedule once due to a family emergency that was totally understandable. They came on time and were done in the promised two days. Removal of the duct work was an additional day prior by a different company as it contained asbestos. The system so far has operated very smoothly. I did have to contact them to get information during the process as opposed to their contacting me regarding the change in scheduling. Communication after the install has been difficult to obtain. One of the reasons I went with this company is the rebate from Edison that is only offered through specific installers. This requires HERS testing and verification that all was done correctly. To date I have been unable to get a response on when inspections and testing will take place so that the rebate can be obtained. I received a "we'll get to it" email on the 9th, no response since the 11th. It seems 3 weeks time would at least be enough to schedule it. So the response to would I use them again is actually "maybe." They did a good job on the install but the follow up (which is important to me due to the rebate) has definitely been lacking. Jan 23, 2013 OK, at this point I would say do not use this company. They did finally respond to a phone call and come out to do the items required by the building inspector in December (remember, installed in August). After I followed through on the rebate process I just today received a rebate check from So Cal Edison for $750. Airwest sold me this unit on the basis of a $1500 rebate, it is in writing in their estimates with final pricing based on the $1500 rebate. For the $750 I could have used a different company for the same or less money.
Description of Work
Remove old air and heating units Install all new duct work in attic (old was removed by asbestos company) Install 4 new vents Replace vent covers on all others Install new air and heating Update connections In short, totally replace the heating and air system
Category
heating & air conditioning/hvac

Service Provider Response

Hi Customer, I saw your review and I alerted the Service Manager and the owner to your concern and I will continue to make sure that we stay on top of this and get everything squared away for you. Thank you for doing business with us.
Donald G J.
1.0
08/31/2012
I called for an air conditioning tune up. It is advertised at 79.00 on their website. I was scheduled and they called and rescheduled. The next time they didn't show and I called. The lady said it was her mistake and we rescheduled. The day before they called and rescheduled saying the tech was out. Today they call and say they don't do tuneups this time of the year (summer) only repairs. They lady said she talked to the manager and he said cancel the call they won't come out and do a tuneup. They are not into customer service or honoring their advertisements. I would stay away from them.
Description of Work
I was trying to get an air conditioning tuneup.
Category
heating & air conditioning/hvac

Service Provider Response

We are very sorry for your unpleasant experience with us. It was an error on our behalf, we have since tried to contact you to rectify the situation but ultimately have been unable to reach you. We hope we can resolve this. We do make it our job to honor our commitments to our customers.
Glenn S.
2.0
08/11/2012
Installation was needed for a mortgage refinance, and was quickly done with a minimum of mess. But the permit inspections with City of Long Beach, CA, have not been completed. Inspector has been out 2 or 3 times, and said a refiling fee of $200 would be necessary after the next one if we didn't pass. At issue is a condensation drip tube visible from the kitchen window that the city code requires, but isn't needed (per Airwest) since the hvac unit has a state approved automatic shutoff switch in the condensation pan. Airwest has corrected other code infractions, but has not returned to complete the inspection, inspite of numerous phone calls, emails, and text messages. The response from Mr. Dretzka is always, that he's very busy and will get right on it in a few days. Before beginning the project, Mr. Dretzka indicated that he was familiar with Long Beach policies and codes. Needless to say, it is very disappointing to not have the project finished 1 and1/2 years later.
Description of Work
Installed a new gas furnace and air filter system in attic with ducts to all rooms. No air conditioner unit was installed.
Category
heating & air conditioning/hvac

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Visa, MasterCard, Discover, Check, Financing
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Residential & Commercial Heating, Ventilation & Air Conditioning Repair & Installation.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Airwest Air Conditioning & Heating Inc

    How is Airwest Air Conditioning & Heating Inc overall rated?

    Airwest Air Conditioning & Heating Inc is currently rated 3.4 overall out of 5.

    What days are Airwest Air Conditioning & Heating Inc open?

    Airwest Air Conditioning & Heating Inc is open:

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 2:00 PM

    What payment options does Airwest Air Conditioning & Heating Inc provide

    Airwest Air Conditioning & Heating Inc accepts the following forms of payment: Visa, MasterCard, Discover, Check, Financing

    Does Airwest Air Conditioning & Heating Inc offer free estimates?

    Yes, Airwest Air Conditioning & Heating Inc offers free project estimates.

    Does Airwest Air Conditioning & Heating Inc offer eco-friendly accreditations?

    No, Airwest Air Conditioning & Heating Inc does not offer eco-friendly accreditations.

    Does Airwest Air Conditioning & Heating Inc offer emergency services?

    Yes, Airwest Air Conditioning & Heating Inc offers emergency services.

    Are warranties offered by Airwest Air Conditioning & Heating Inc?

    Yes, Airwest Air Conditioning & Heating Inc offers warranties.

    What services does Airwest Air Conditioning & Heating Inc offer?

    Airwest Air Conditioning & Heating Inc offers the following services: Residential & Commercial Heating, Ventilation & Air Conditioning Repair & Installation.