Comcast

unknown

Switch was okay, but their lack of choices and price when all we want is a few specific channels (HGTV, National Geographic, SCI) and high speed internet for business is lousy.  We get all these stations we never watch and the few we want we have to get the high end package, which is crap.  I do not want 15 sports channels, thank you very much!  Ugh.  Also, speeds not at fast at described.  Keep nickel and diming for HD which cost them no more to deliver then regular.  We feel like we are being forced into this because there are no other options in are area.  Tried ATT, but way too slow.  Hopeing Google moves into the area so we can jump ship.

unknown

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Worst company on earth. Don't use them unless you like overpaying for the worst customer service available.

Comcast has TERRIBLE customer service. TERRIBLE!!!  They don't care about customer service.  Now my experience with DirectTV was WONDERFUL.  Knoweledgeable and helpful repair men and the service works great.  Don't let Comcast try and make you believe satellite recepetion in bad weather doesn't work.  That's a lie

Comcast offered me a very high internet speed at a reasonable price. They were helpful on the phone and everything went pretty well with them.

I like that I don't have to mess with anything, it is easy to use.

They kept jacking up the rate and I just stopped using them when they reached $238. I wouldn't recommend them to anybody.

They are expensive but the quality of the service is good.

I like about their price but not their customer support.

They came first so I didn't think of going to other providers.  I like their selection of channels especially for sports entertainment.  They are pretty pricey.  Quality is fairly improved and we don't get cable failure like we used to before.

unknown

The experience has been mediocre. It sometimes goes out for a little longer than we would like. Their customer service is a little painful to deal with. We don't know if we will continue using them.

One can’t beat their speed for internet.  That is what stands out the most about them.  I also use their internet TV.  The service has been great.  The price is little high but I get high-speed internet.  I have not had too many problems with it, what I had they fixed it.  Not all the technicians are always on time.  Sometimes they are here on time and other times they call and inform me that they are going to be late.  They give me a three or four hour window.  Most of the people I dealt with were very professional.

They are very expensive and am looking for away to get away from them. The bill keeps going up. I started paying like $130.00 and now its like $210.00. They also have taken some of my favorite channels away from the cheaper packages. I'm just trying to decide which one satellite company to switch to. I would use them in the future until I find something else.

Overall, I am pleased with them except their price is a little high.  I will continue to use their service.

We are stuck with them as they are the only cable provider in our area. The cost seems to go up every month. They break into my channels with their own "news" segment.

I haven't had any complaints.

I did not like that because it did not completely correct the problem. It is an intermittent problem and is not as frequent as it used to be. They would not send anybody else because you need to be in the midst of having the problem and every time we called them when we had a problem nobody could come. Finally, they sent a guy and he just happened to catch it when we dropped service to somebody else. He went outside and figured out the problem. He had somebody come in and put in a new wire. However, we are still having the problem though not that frequent. The problem is usually in the evening.

This is a mixed bag. The installation was prompt but there are certain things we have noticed. There are certain channels that will freeze up on us. Their Internet was reputed to be much faster than what we had before. That is not the case.

Hard to get specific time for scheduling, but tech was knowledgeable and got services up and running within 2 hours.

THE GUY THAT INSTALLED THE CABLE AND INTERNET WAS GREAT, THE HEADACHE IS IN DEALING WITH THE SUPPORT AND THE ONGOING SERVICE. THEIR PRICES ARE HIGH COMPARES TO ALAMEDA POWER AND TELECOM OR SOME OF THE DISH PROVIDERS. THEY ARE A PAIN ON THE PHONE.