MSB DISASTER RECOVERY SVC

Their Customer Rep. was extremely unprofessional and reminded me several times that they are extremely busy with very "large jobs" after they were retained by our insurance adjuster to do the work. (The implication being that ours WASN'T a "large job".) He then tried to talk me into getting the insurance company to pay ME in cash, and hire my OWN contractor who would be "cheaper." After deciding against that -- I wanted to make sure they were responsible to the insurance company in case they did not do the job properly -- they then FAILED the mold test TWICE before finally passing on the third try. After the remediation, it then took them several weeks to bring someone out to fix the bathroom -- again, because they were SO BUSY with other "large jobs." Finally, they sent me a revised bid to complete the bathroom repair and when I questioned them on some of the charges for this phase of the job, I was actually told (seriously, their Rep actually said this to a customer!) that they "weren't making any money on this job" and that I should call my insurance carrier to get someone else to finish the bathroom if I didn't think their charges were correct. As if it was MY OBLIGATION to make sure they were making enough profit! After my insurance carrier reviewed their bid to finish the bathroom, he agreed with me that several of their charges were out of line and they ended up replacing these guys with a much more considerate and professional contractor. I would NEVER, EVER use their services!!