ACME Pool & Spa Care

Paid 3-4k for new pool equipment right before swimming season. A couple months later it breaks down. Brand new equipment. Acme doesnt have the part, its on backorder. Been over a month still waiting for repair. Cant use pool. Lost good chunk of swimming season plus pool now infested with algae since it wont run. I asked if they would clean pool (since I cant clean it now with broken equipment and its gotten real bad) whenever the part finally arrives and they said no. Poor customer service!

It was a service call thing and I have a home warranty. I only paid them $65. They are very good, but they are not always the cheapest. They are comprehensive. They know what the problems are, know how to diagnose, and know how to work on the equipment and that is important to me than the cost. What stood out most about them is that they are just very thorough in what they were doing.  

Reported this to First American on Friday, September 5.  Getting this fixed was a time-critical fix, as we were getting ready to pack the house on 9/20 prior to move 9/21.   Did not hear back from Acme until I called them on Thursday, September 11, and was told servicing was scheduled for Wednesday, 9/17.   Technicians did arrive on time but entered pool area before being invited in.  Service was fairly quick - found bad seals on pump, but there was still leakage in the spa equipment area after service.  Technician either missed one leak during the servicing, or induced a new leak.   Call to Acme on Thursday 9/18 to ask for prompt re-service, was told we would be contacted later that day with details.  Called back that afternoon, could not get a commitment.  Did not hear back from company that day.  Contacted First American early next morning (9/19) to request that Acme Pool & Spa be put on the "do not hire again" list due to delay in getting initial service and lack of followup regarding remaining leak.  I did get a call from both the owner and the office manager later that morning (9/19) but by that time I had found another service who could come out, inspect and repair the second leak with no further delay.  Leak was around seal on major filter and was probably due to improper re-installation by technicians.

While maintaining the pool, there was a gross overuse of the chemicals that I purchased which of course required me to purchase more chemicals.  The maintainer also broke the pool pump filter basket, which they did replace, but only after calling the manager to "haggle" over whose responsibility it was.  After my work travels were somewhat complete for the summer, and based on a lack of trust in the technician to do the right thing (based on the above), I brought my service down to one time per week.  ACME continued to charge me for two times per week.  This went on for two consecutive months so I decided to cancel my service altogether on July 31st.  I recouped the money they owed me, but only three weeks after I cancelled services and literally standing at their desk until they wrote me a check.  The following month, last month, they charged me again- no services performed!  I went straight to their desk this time and got my check.  Not sure if they are going to charge me again next month, but my expectations are not high.  Will be filing a complaint with the BBB.

unknown

When I took over as maintenance for Desert Air, ACME was doing our pool & spa service. What I found was disgraceful. Was charge for double product & only received one. Spa pump leaked never fixed, instead change 'O' ring in chlorinator 3 times in 9 months. Did get credit on some product, but nothing on work that should have been done. I give them a failing grade.

tThe worst pool company I have ever dealt with. They will lie or do whatever it takes to keep from taking responsibility for there mistakes!

They come out on Tuesdays and Fridays. The price varies depending on what supplies are needed. They do a very good job. The lady that used to handle the billing was very nice. They are helpful and friendly. It is a nice company. The service is very good. They are responsive.

I've used this service for a few years and they are great. My pool technician is efficient and quick, often coming and going without me even knowing it. But every time he leaves my pool is sparkling clean and I love it. I've only needed to talk to someone twice in two years and both times the woman I spoke to was professional and very helpful.