A TOUCH OF GLASS OF YUMA

"We are in receipt of your letter dated June 26, 2015 in regards to (member’s name removed). At the time of the installation which was on 11/1/2013 the name of the company was A Touch of Glass of Yuma, Inc. and had a different owner. The business sold on July 1, 2014 and the new owners retained no responsibility or liability or any implied warranties from the purchase date of the business. On 4/7/14 (member’s name removed) called from San Diego to tell us that the windshield was leaking, I had explained that we were under new ownership and the new owner had no responsibility or liability or implied warranties from the other company, but we would take a look at the windshield as he was coming back though Yuma on his return trip. On or around August 2014 (member’s name removed) called from Montana and said that his plans had changed and that he was not coming back to Yuma but was in Yellowstone. After checking with the new owner the decision was made to help him out this time so we found a glass company to seal the windshield so we called Glass Doctor of Bozeman for a seal on the windshield. At the time of the repairs the Bozeman office told me that the molding had come loose and all they did was reseal it to the coach. We heard from (member’s name removed) on 10-22-2014 he said that the coach was leaking again and he was informed to call the previous owner at 928-246-2820, because the warranty was not though the new company. The number that (member’s name removed) has for the previous owner is incorrect on his letter, this may be the reason that he has not been able to get in touch with him. The national expert that (member’s name removed) spoke to was Todd from Coach Glass the supplier that we purchase our motorhome glass from, and does not work from our company and at no time did we hear back from (member’s name removed) until he called saying that the work had been completed by the dealership and he wanted to be reimbursed at which time he was informed by the new owner that we would not pay for anything that had not been authorized and then we received this letter from you. If need be I can contact our corporate attorneys for copies of the documents in regards to the sell/purchase of the business. Please feel free to call me if you have questions 928-344-2227 Monday – Friday 7:30am – 5:00pm. Sincerely Brenda Lee Smith"

"(removed member name), We just became members of Angie's List and came across your review of our company. I know that the review is dated back is Dec.2012,and I am sorry to hear that you had a bad experience. I looked back in our records and could not find an invoice under the name (removed member name). I know that it has been a while since your work was completed but if you would like to connect us I would be more than happy to discuss the problem. Thank You,Brenda Smith"