Palmers Kitchen Bath & Beyond LLC

ABSOLUTE HORRIBLE EXPERIENCE with this company. My wife and I had our entire house remodeled except for the bathrooms. We were told General Contractor DK would assist us through each phase of the remodel and make sure we were satisfied as each stage was completed. This couldn't be further from the truth. The demo workers needed to borrow tools. They didn't even have a broom to clean up. DK didn't have his guys put plastic up to protect appliances and prevent dust from spreading throughout the house. My wife and I had to cover things ourselves. When I approached DK with my concerns he stated "What do you expect, I don't think they have college degrees". The countertops were not put in correctly. They were not level and had support bars hanging loose under the island. DK stated there wasn't anything he could do about it. My wife was upset and sent him a text expressing our concern and DK did not reply. A fabricator was finally brought in and he verified that DK was incorrect and he instructed DK on how to correct the problem. When the painter was fixing drips and uneven lines in the house, DK arrived and I could hear him telling the painter not to fix things because it's not their responsibility and that the house had probably been painted twenty times. We are original owners and it's been painted twice. Fortunately the painter ignored DK and ensured his work was to our satisfaction. During the baseboard phase the baseboard was four inches on one side of the house and 2 and a half inches on the other. I phoned DK and he was upset with me and rude that I pointed this out. I sent him pictures and he didn't reply. He did not even show up the next day after telling me he would be there first thing in the morning. I had to work with the installer correcting things myself. DK told us the floor tile job would take 6 days and when it took 4 weeks he blamed his workers whom he called "prima donnas". He even had the nerve to blame my wife and I, telling us not to talk to the workers. They are in our house doing a job we paid for and we are being told who we can or cannot talk to? This unacceptable behavior continued. DK ignored texts. He didn't return phone calls. He didn't show up or call when he missed scheduled appointments. He was obviously overwhelmed. DK would enter our house without knocking and walk right by my wife and I without even acknowledging us. DK rarely showed up and when he did he berated his employees, his suppliers, and even the owner who he called "forgetful". When I complained to the owner he told me that DK had a toothache. When my wife discussed issues with the owner he admitted DK crossed the line but he didn't offer an apology. After finally having enough of the unprofessionalism, I told the owner that I didn't want DK in our home. DK insulted myself, my wife and our remodel. This company forgot who the customer was immediately. Extremely disappointed.