Contractors at Ralph Hays Roofing offers roof repair and replacement services for residential and commercial customers in the areas of Tucson. Call us at 520-887-3384!
Description of Work: Roof repairs! They did not do quality work.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Robert F.
08/2015
5.0
roofing
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$700
Response from Ralph Hays Roofing
Thank You! Mr [Removed member name]
Robin K.
10/2014
5.0
unknown
Description of Work: Repaired crown leak due to storm damage. Repair was done rite on time rite on the money.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Greg L.
08/2014
4.0
roofing
+ -1 more
unknown
Description of Work: Replaced the underlayment and all tiles on a smallish roof, ~125 sq. ft. |Not always easy to contact the reps, and for most of the workers English |was a challenge, but they ended up doing a pretty good job in less-than- |ideal conditions and on budget. But it's always a good idea to keep an |eye on the job!
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$1,000
Response from Ralph Hays Roofing
Thank you for the review. We have only 3 supervisors who wear many hats. Times are tough in construction right now. You can always reach one of the office crew anytime between 8-5 and they will get the message to them as soon as possible.
Russell M.
06/2014
3.0
roofing
+ -1 more
unknown
Description of Work: I found the folks at Hay' universally friendly and helpful. I found the performance of Hay's Roofing less gratifying. The job consisted of a new roof on a townhouse which had a built-up roof with tiles over the patio overhangs and garage. When the job started it went rapidly for the first 2-3 days when their hot tar machine was required but as soon as they got their equipment back to use on other jobs, everything came to a halt. | |One tile man came for an hour one morning a few days later and was not seen again. After a couple of weeks I called to find out what the delay was. I immediately got a call back from a supervisor saying that they were unaware that the job was not finished. | |The next day a crew showed up and worked like crazy and "finished" the job except for the final white coating. This was done a few days later. All in all, a basic 4-5 day job took three weeks. | |After I received and paid the final bill, I sent Hay's some photos showing some areas of concern, including the TV cables draped all over the satellite dish where the painters had left them after painting the roof. There were other issues related to careless tile work. I did not climb to the roof but noted only those things that could be seen from the ground. A supervisor (the only time I ever saw anyone that I could identify as a supervisor during the whole job) called immediately and he came out and we went over my concerns. A couple of days later, two workers came out and corrected those things that could be corrected to make the job look considerably better. He explained to me that the delay in my job was due to a heavy workload. | |My only conclusion is that this retired homeowner's little $13000+ job was pretty low in their priorities. It seemed to me as if my job was more of a distraction to them than anything else. Everybody was nice and they tried to make the job right but it it there had been a philosophy of attention to detail and, adequate supervision, it would have been done right and in a timely fashion in the first place.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
2.0
$13,439
Theodore G.
01/2014
5.0
roofing
+ -1 more
.
Description of Work: New tile roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Ralph Hays Roofing
Thank you [removed member name]. We appreciate your review.
John M.
04/2012
5.0
roofing
+ -1 more
bid only.
Description of Work: Three bidders on this project. Ralph's had lowest price. We had to draw cards on choosing a contractor all 3 were so close on bids, and references. Did not meet estimator. Vicki, who answered the phone and took information was extremely helpful.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Kay S.
12/2011
5.0
roofing
+ -1 more
We had 4 estimates that were considerably more expensive than Ralph Hays. They went far and above what was expected by correcting many mistakes made on the original roof AND they put a metal guard in to protect the facia boards (not present on the original roof). They also repaired wood damage over the patio and put down a new surface in a multiple step process. I am extremely pleased with the extent of their work and the price as well. Other bids only covered a fraction of the problems for a lot more money.
Description of Work: Clay tiles were removed, underlayment was replaced, and tiles put back. Note: Our Pulte home in Oro Valley AZ was supposed to have a 30-year clay roof. In Yr 15, we experienced a lot of leaking and it was too difficult to determine the source area since the roof was sloping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Toni Y.
11/2011
5.0
roofing
+ -1 more
They were totally great. Came out when they were suppose too and made the estimate. Came when they were suppose to repair roof. I wasn't even home either time on this second repair. It was totally painless.
Description of Work: Replaced approximately 20+, 2 piece old style mexican tile, heavy chinked. Did a great job and cleaned up the mess from the blown off tiles they replaced. They were really good and this is the 2nd time I have used them for this kind of repair. I would defiantly recommend them to anyone with this kind of roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
JOHN F.
10/2010
4.0
roofing
+ -1 more
They were a little higher than what the other ones were. On my main roof I have a flat area where I have some tile up, which I was getting replaced. I had them do the same work four to five years ago. They were effective and pretty consistent. When ever I have got estimates from them, they seem to be a bit higher and propose more of the job than sometimes I would want them to do. I decided based on price which was the question. I didn’t have any occasion to check their punctuality, as I didn’t have them do any work. I guess I have had some contacts with them before and am assuming nothing has changed regarding their professionalism. I will use them in future but price was a question to me. The job isn’t that complicated so price is important. As far as they have a reasonable price, I would consider them.
Description of Work: I just got an estimate from Ralph Hays Roofing Complaint for replacing the complete tile on my patio roof as an extension, six months ago.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
$2,000
Response from Ralph Hays Roofing
There are many factors when judging an estimate on a roof. One job can be totally different from another. Can the damage be seen. Is it an assumption? What roofing supplys are needed. How much time will the job take to be done? How much will need to be torn off? Who is doing the work ? Are they a licensed professional? Are they insured? How long have they been in business and what kind of experience do they have? When you go to a doctor, Do you go to the cheapest Doctor? What is your roof protecting. Lots of things to consider. Thank you for giving us the opportunity to quote.
Howard B.
10/2010
5.0
roofing
+ -1 more
Work was scheduled on Friday, to start at 7:00 AM. They were there at 6:45 setting up and getting started. Worked until 12:00 and quit (remember, it's August - 105 degrees plus). When they stopped Friday repairs were done and new tar paper in place - could be rained on without damage (which happened Saturday). Came back Monday at 7:00 AM to put back all the tile. Done by 11:00. I was on the roof frequently the first day and occasionally the second day observing the work, and was thoroughly satisified with what I saw.
Description of Work: Had leak in tile roof - original roof on house built in 1993. Had company repair just the area where leaks were occurring, just under one quarter of my roof. Lifted and stacked tiles, removed worn out tar paper, repaired damaged areas of wood in one area. Used a better grade of wood for the repair than wood used by original builder. Replaced 30 lb tar paper with heavier grade 40 lb and at my request (for slightly higher cost) overlapped sheets to create double layer. Restored tiles and replaced cracked/ damaged ones (I had spares left over from previous work). Put on new concrete end caps where needed. Work crew was one laborer with a second part of the time to assist in removing material from demolition.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Response from Ralph Hays Roofing
Thank you (Member name removed)for your review. Were Happy when your Happy :) Ralph Hays Roofing
Toni Y.
09/2010
5.0
roofing
+ -1 more
It went really well. I got the estimate, which was mid range in the group of three. Many of the companies I called wouldn't touch Mexican Tile roofs. One gave me the lowest bid, but insisted on making the exception that I would have to pay an extra $10 per tile that his workers accidentally broke. That made his bid pretty worthless, and could have raised the cost by hundreds of dollars. I was able to scheduled the work to be done with this company in one week. They missed the scheduled day because the worker, who was the Mexican Tile expert, had called in sick. It was rescheduled for the next day. They showed up early the next morning, with a truckload of tiles and did the work. I'd be willing to bet they used more than the 50 tiles they bid on, without extra charges. When they were done everything was clean and the roof looked great.
Description of Work: Removed broken tiles from roof. Replace with approx 50 new tiles and cement. Remove and dispose of debris.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$650
Response from Ralph Hays Roofing
Thank you so much for taking the time to review our company! We are always anxious to get feedback about the way we serve the community. I'm glad you were satisfied. Ralph hays Roofing
G E M.
05/2007
3.0
roofing
+ -1 more
I suspect they didn't really want to do the job, perhaps because they were busy or the job may have appeared difficult -- estimate took several weeks. Area to be re-roofed was around 3000 square feet and the estimate was for more than $12,000, with a five year warranty for a new roof. This may be reasonable and typical but we felt it was more than we could afford, especially factoring in the length of the warranty. Estimate was professionally presented.
Description of Work: We called this company for an estimate, based on good reports in Angie's List and an acquaintance who said they had roofed her 2700 square foot house for just over $5,000 -- all indicated a reasonable price and quick response.
Rating Category
Rating out of 5
value
2.0
responsiveness
3.0
$12,000
Response from Ralph Hays Roofing
No work performed. It is applicable to grade a company on a price that is bidded. This was a free estimate.We do this as a courtesy. Not to be graded.
07/2006
5.0
roofing
+ -1 more
THEY DID A WONDERFUL JOB. I HAVE NEVER HEARD OF A COMPANY THAT WAS PLEASANT AND NEVER DISTURBED THE HOME OWNER WHILE THEY WERE WORKING. THEY CLEANED UP THEIR MESS AND IT ONLY TOOK THEM THREE DAYS TO COMPLETE MY ROOF. I WAS IMPRESSED.
Description of Work: THEY CAME OUT AND RE-ROOFED MY 2700 SQUARE FEET ROOF.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
07/2006
5.0
roofing
+ -1 more
I WAS VERY IMPRESSED WITH THEIR WORK. THE THREE MEN WERE HERE ON THE DAY AND AT THE TIME THEY SAID THEY WOULD BE AND FINISHED THE JOB IN ONE DAY. THEY HAD AFFORDABLE PRICING.
Description of Work: THEY REPLACED THE SHINGLES ON 60 PERCENT OF MY ROOF.
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Service Categories
Roofing,
Radon Detection & Reduction
FAQ
Ralph Hays Roofing is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Ralph Hays Roofing accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, Ralph Hays Roofing does not offer free project estimates.
Yes, Ralph Hays Roofing offers eco-friendly accreditations.
No, Ralph Hays Roofing does not offer a senior discount.
No, Ralph Hays Roofing does not offer emergency services.
Yes, Ralph Hays Roofing offers warranties.
Ralph Hays Roofing offers the following services: FREE ESTIMATES Roofing company tucson, roof repairs tucson, roofing contractor tucson