Ralph Hays Roofing
About us
Contractors at Ralph Hays Roofing offers roof repair and replacement services for residential and commercial customers in the areas of Tucson. Call us at 520-887-3384!
Business highlights
67 years of experience
Services we offer
FREE ESTIMATES Roofing company tucson, roof repairs tucson, roofing contractor tucson
Accepted Payment Methods
- CreditCard
Reviews
4.532 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 3% | ||
| 3% | ||
| 6% |
Showing 1-25 of 32 reviews
Carl I.
Dec 2015
unknown
Robert F.
Aug 2015
.
Response from Ralph Hays Roofing
"Thank You! Mr [Removed member name]"
Kate S.
May 2015
The only roofer I called that didn't try and sell me a whole new roof. Scott spent a good amount of time with me.... no rush, no 'can't make any money on this' attitude. Suggested that I should call the HVAC contractor even with as long as it had been since it was installed. He said that the roof was poorly patched after the old HVAC unit was removed and the new one installed. He showed me what should have been done to help and what to watch for if they agreed to make it right. He left saying to call if he could help and that we would figure out an affordable way to fix it. When I do need a new roof they will absolutely be my go to contractor.
Response from Ralph Hays Roofing
"Thank you for the positive share {Member name removed}. We truly appreciate when people notice when we stand out above the rest. Warm Regards Mariellen Ekstrom"
Richard M.
Apr 2015
Fortunately, I called RHR Roofing to find out what they planned to do about the roof. Scott, the new owner of the company was immediately and completely responsive. His field supervisor, Dennis, soon confirmed the existence of rot identified by my inspector and immediately had their carpentry crew on the roof. One and one half days later the rotten wood was gone and replaced by new wood. The carpenters, Steven and Guy, resealed the new construction and replaced the tiles. They left a clean work site, the roof looks great, and it is guaranteed for four years.
For me, one true measure of a solid company is how they respond to problems that invariably creep into a big project. RHR Roofing responded professionally and competently. I am pleased with their work and will use them in the future. I am scheduled to complete the house purchase in early May, 2015.
For me, one true measure of a solid company is how they respond to problems that invariably creep into a big project. RHR Roofing responded professionally and competently. I am pleased with their work and will use them in the future. I am scheduled to complete the house purchase in early May, 2015.
Response from Ralph Hays Roofing
"Thank you we appreciate the good report."
Michelle D.
Apr 2015
Work on our roof started about three weeks after we signed the contact. The manager called the week before to confirm the date when work would begin. Workers showed up later in the day than I expected and told me that the job would be done in a couple of hours. I thought that seemed rather fast as there were two sections of my roof that needed repair. The two workers knocked to let me know that they were finished in about 2.5 hours. I told them that I wanted to take a quick look at the side where the new barrels were to be placed and they were confused. I walked with them around the side of my house and no, there were still no barrels and they workers said they didn't know that they needed to do that work and did not have the materials for it. They told me that they would have to come back the next day.
I called the office to confirm that my roof would be finished the next day and was told that a supervisor would call me back. No one called. The next day came and I called the office again. I was told that the crew would come to finish the job that day but that they had been put onto a different job so it wouldn't be until later in the day. No one ended up showing up. The next day I again called the office, and someone from the actual work crew called me. He said that he would be out in a few hours to finish up the second part of the roof. They came and finished it, minus the wood trim piece that I was somehow supposed to know they would not be replacing. The wood piece goes under where the tiles are nailed in so I can't do it now. It would have been nice to know that up front, because I can't fix it now and one side of my roof doesn't match the other.
Later that evening, my husband wanted to take a peek at the work. Up on the roof he found dozens of roofing nails, a cigarette butt and broken roofing tiles. The areas around where the mortar balls were replaced were covered with globs of mortar haphazardly dripped around the areas. The mortar balls themselves were not smooth, and some were quite uneven. I called their office to complain and request that my roof be look at again by a supervisor and that it be cleaned up.
A couple of days later the inspector came out to look at it. He did not do anything to remedy the situation while he was here but said that a crew would be out.
Two days later, the same crew that had been out the previous two times came back. They cleaned up the cigarette butt, somewhat fixed the mortar balls (though they are still sloppy) and cleaned up around them and secured the barrel tiles to the roof. When the knocked to let me know they were done, I asked if they had cleaned up the nails. "What nails?" they asked me. One of the two workers went back up and got some down, then they packed up and left. My husband finished picking up the nails from the roof later that evening when he got home from work.
No one has called to follow up with me regarding the job.
Overall, the people who I spoke with were nice, however the job did not seem like it was done by professionals.
I called the office to confirm that my roof would be finished the next day and was told that a supervisor would call me back. No one called. The next day came and I called the office again. I was told that the crew would come to finish the job that day but that they had been put onto a different job so it wouldn't be until later in the day. No one ended up showing up. The next day I again called the office, and someone from the actual work crew called me. He said that he would be out in a few hours to finish up the second part of the roof. They came and finished it, minus the wood trim piece that I was somehow supposed to know they would not be replacing. The wood piece goes under where the tiles are nailed in so I can't do it now. It would have been nice to know that up front, because I can't fix it now and one side of my roof doesn't match the other.
Later that evening, my husband wanted to take a peek at the work. Up on the roof he found dozens of roofing nails, a cigarette butt and broken roofing tiles. The areas around where the mortar balls were replaced were covered with globs of mortar haphazardly dripped around the areas. The mortar balls themselves were not smooth, and some were quite uneven. I called their office to complain and request that my roof be look at again by a supervisor and that it be cleaned up.
A couple of days later the inspector came out to look at it. He did not do anything to remedy the situation while he was here but said that a crew would be out.
Two days later, the same crew that had been out the previous two times came back. They cleaned up the cigarette butt, somewhat fixed the mortar balls (though they are still sloppy) and cleaned up around them and secured the barrel tiles to the roof. When the knocked to let me know they were done, I asked if they had cleaned up the nails. "What nails?" they asked me. One of the two workers went back up and got some down, then they packed up and left. My husband finished picking up the nails from the roof later that evening when he got home from work.
No one has called to follow up with me regarding the job.
Overall, the people who I spoke with were nice, however the job did not seem like it was done by professionals.
Response from Ralph Hays Roofing
"Thank you Mrs [Removed member name]. We have looked into the matter to see what happened.This seemed completely out of character for our company and the people we employ. We always hope that our customers will come to us if there is ever a problem. We vow to always stand by our work and pride ourselves on the certainty of our customers satisfaction.It is to our understanding that this was addressed and the job has been completed to the customers satisfaction."
Linda S.
Mar 2015
They did a great job. They did everything they said they were going to do. They came on time. It was a bit expensive. It was a big job. The price was what was told it was going to be. We decided it was a good price.
Billie L.
Jan 2015
First day a little late...not much work done....second day different crew...quick an professional...happy with the work that was done.
Robin K.
Oct 2014
unknown
Greg L.
Aug 2014
unknown
Response from Ralph Hays Roofing
"Thank you for the review. We have only 3 supervisors who wear many hats. Times are tough in construction right now. You can always reach one of the office crew anytime between 8-5 and they will get the message to them as soon as possible."
Russell M.
Jun 2014
unknown
Theodore G.
Jan 2014
.
Response from Ralph Hays Roofing
"Thank you [removed member name]. We appreciate your review."
HAROLD T.
Dec 2013
Replaced plywood under tile roofing and facia boards on upper roof. Mortared in the tile ridge line on all roof segments. Sealed patio roof edges to preclude any leaks from previous reroofing contractor. Work performed professional and timely. However, person doing the job left a mess when performing the mortar portion of the job. Overall worksite not properly cleaned up after the job was complete.
Response from Ralph Hays Roofing
"Mr [member name removed], We do our best to make sure our employees cleanup everything before they leave and have a motto to leave things better then when they arrive. If one got by and our Superintendernt did't catch it, We Apologize. We ask our customers, If ever you have a question or concern ,Please make us aware so we can make it right. We all try to do our best but if anything is not right ,We want to make it right. Were not happy until you are happy. Please keep us advised. Thank You Mariellen Ralkph Hays Roofing"
Kate S.
Dec 2013
Excellent, see above.
Dawn G.
Sep 2013
estimate was good. Repair was done in a timely manner. Not really sure of the results yet because we haven't had significant rain.
Response from Ralph Hays Roofing
"Hello, Thank you for your review. We appreciate your taking the time to share your experience. We always try to meet and or exceed your expectations. We know you have a choice and appreciate your choosing us. Regards Mariellen Ralph Hays Roofing"
Daniel C.
Aug 2013
They've been in town forever that I've known about them. They did a good job. They came in and in two days they're done.
Response from Ralph Hays Roofing
"Thank you for taking the time to rate our company! We take pride in pleasing our customers."
Linda S.
Aug 2013
The project went very well and we are pleased with the result.
All the employees at Ralph Hays Roofing were very nice and professional.
Our roof was over 20 years old and we had been having some leaks. We knew it was time for a full re-roofing project and we had been putting it off during the downturn. We needed a fair price and quality workmanship. Plus, my 88 year Grandmother lives with us and I wanted to be very comfortable with the crew that came to our house to work. She loved them too!
We got a few estimates and found Ralph Hays to be a good value and we trusted them to do the job to our standards.
They went the extra mile to find enough matching tile for the pieces that needed replacing and we especially appreciated that.
All the employees at Ralph Hays Roofing were very nice and professional.
Our roof was over 20 years old and we had been having some leaks. We knew it was time for a full re-roofing project and we had been putting it off during the downturn. We needed a fair price and quality workmanship. Plus, my 88 year Grandmother lives with us and I wanted to be very comfortable with the crew that came to our house to work. She loved them too!
We got a few estimates and found Ralph Hays to be a good value and we trusted them to do the job to our standards.
They went the extra mile to find enough matching tile for the pieces that needed replacing and we especially appreciated that.
Response from Ralph Hays Roofing
"Thank you for the opportunity to Reroof your home.We appreciate when people share their experiences. We especially are pleased to hear when everyone is doing things to the customers satisfaction."
Judy L.
Jul 2013
They are really well-regarded in the community. We are putting our house up for sale and the realtors have asked who did the roof. Everybody has asked has said "Oh he is really good!"
Response from Ralph Hays Roofing
"Thank you for the good rating. We do try to do everything to the customers satisfaction. It was our pleasure."
Laurel D.
May 2013
Ralph Hays was unable to adequately fix several living room and skylight leaks even after several attempts. management was involved. when we experienced a severe leak after a rare arizona extended rainstorm, that now seriously damaged drywall in several areas, we joined Angie's List for just this reason and started searching for anyone who could appropriately fix this roof. We took about 5 bids and yes Ralph Hays was also contacted in Aug/Sept of 2012 to see what they would say regarding the now obvious continued leaking they had allegedly repaired before.
Ralph Hays stated the skylight was not the problem, they measured an area to repair and when we received the estimate for about 4K the measured area did not encompass the entire affected areas.
With the other bids that came in, i received photos from the roof in real time, showing me what was exactly wrong and furthermore that the original roof was not built to code. underlayment placed by the original roofer for subdivision was only one layer, 2 layers is code. more than one bidder told me they had found the same problem in several homes repaired in my area.
The roofer i hired told me what i had suspected from the start, he stated that water could enter from all of the flashings for pipes on that side of the roof because the flashings all of them had not been installed such that water could not enter them. they did not meet the roof and were just somewhat floating, the skylight was a serious problem he stated that someone had just used some stuffed in filler and some kind of sealant/glue that dried and cracked and still left the problem area exposed. He stated it had not been flashed at all. several bidders told me the same thing, that they would start at the ridge line, remove reflash the skylight, and reflash all pipes on that side of the roof, lay down code/ 2 layers of underlayment and replace with original composite tiles.
Ralph Hays stated that there was no need to repair skylight as it was and quot;okand quot; other bidders showed me the photos, it was a serious problem. Ralph Hays gave the impression that they did not care about fixing anything properly.
Logic and physics dictate that what is damaged uphill will eventually affect everything downhill. with such a severe leak it obviously had an origin, and starting at the top to fix a problem just makes sense.
Ralph Hays stated the skylight was not the problem, they measured an area to repair and when we received the estimate for about 4K the measured area did not encompass the entire affected areas.
With the other bids that came in, i received photos from the roof in real time, showing me what was exactly wrong and furthermore that the original roof was not built to code. underlayment placed by the original roofer for subdivision was only one layer, 2 layers is code. more than one bidder told me they had found the same problem in several homes repaired in my area.
The roofer i hired told me what i had suspected from the start, he stated that water could enter from all of the flashings for pipes on that side of the roof because the flashings all of them had not been installed such that water could not enter them. they did not meet the roof and were just somewhat floating, the skylight was a serious problem he stated that someone had just used some stuffed in filler and some kind of sealant/glue that dried and cracked and still left the problem area exposed. He stated it had not been flashed at all. several bidders told me the same thing, that they would start at the ridge line, remove reflash the skylight, and reflash all pipes on that side of the roof, lay down code/ 2 layers of underlayment and replace with original composite tiles.
Ralph Hays stated that there was no need to repair skylight as it was and quot;okand quot; other bidders showed me the photos, it was a serious problem. Ralph Hays gave the impression that they did not care about fixing anything properly.
Logic and physics dictate that what is damaged uphill will eventually affect everything downhill. with such a severe leak it obviously had an origin, and starting at the top to fix a problem just makes sense.
Response from Ralph Hays Roofing
"Dear Angie’s list, This is in dispute of [removed member name] review. This year 2013 is the first time we ever heard anything about her very angry testimonial. We do our best work when people communicate with us directly. We are sorry she had a bad experience and can assure anyone if we are made aware of any kind of problem we take care of it until the customer is completely satisfied. If it was a severe leak, as she explains it, The cost would have been a lot more than $150.00 The time and the materials alone for such a leak would have been quite a bit more. We built the roof in February of 1997 for Dominion homes. That is 13 years before we got any calls from anyone asking for maintenance or complaints. If she has any questions about warranties she is free to discuss it with the ROC. 2-4 year warranty on that scope of work is The Norm. Maintenance needs to be kept up on any roof. I’m not sure why if this happened in 2010, we are just hearing about it now here in the view of the public. We attend to all complaints and take notes on all phone calls. We work with the Register of Contractors as well as The better Business Bureau, The ARCA and we have an excellent record with all of them. We also carry your Angie's List Super Service Award. If you read on here there are excellent reviews, if you have been in business as long as we have, there will be some customers that just have nothing nice to say. That really disappoints us because we pride ourselves on our reputation."
Betty W.
May 2013
It went well. I didn't have any problems. They took care of any problems quickly. They were punctual.
Response from Ralph Hays Roofing
"Thank you for the pleasant review. We always aim to Please, and want our customers satisfied."
Charles T.
Feb 2013
Came out and gave an estimate. We thought the roof had been repaired until we got a call asking if we wanted to make repairs? We had already paid what we thought was an invoice. We had already made sheetrock and paint repairs. With some prodding, we got them to make repairs just before it rained again (that same day).
Dan L.
Nov 2012
The estimator came to the residence. First for the area we noticed the water damage, and then a second time to check an area we were told by another company was also damaged.
The estimate was exactly what we paid, and they did not try to sell us anything else.
The workers showed up on the day we had previoulsy scheduled and the work was completed in a timely manner. They were not loud or obnoxious. My wife was ill that day, and they were as quiet as roofers can be. They stayed until the job was complete and then were gone.
The estimate was exactly what we paid, and they did not try to sell us anything else.
The workers showed up on the day we had previoulsy scheduled and the work was completed in a timely manner. They were not loud or obnoxious. My wife was ill that day, and they were as quiet as roofers can be. They stayed until the job was complete and then were gone.
Sheila H.
Aug 2012
They were excellent and did an excellent job. They were very prompt, very thorough and cleaned up beautifully. The price was very reasonable.
Ed C.
Aug 2012
Came out for estimate in a timely manner and had the lowest estimate and fastest service time of the four companies we'd called. It looks great and you cannot tell where the tiles and wood fascia have been repaired and/or replaced. Our home is 21 years old and the tile is very difficult to match, but Ralph Hays did it! We would definitely call them again and will recommend their services to our family and friends.
Theodore G.
Jul 2012
Excellent job in all respects and at a competitive price. There were no "add ons" and the best of 3 bids. Scott Ekstream, manager, is to be complemented for his professionalism, attention to details and demeanor.
John P.
May 2012
Estimator arrived morning after initial call.
Clear and concise written estimate provided promptly thereafter.
Work commenced and completed 6 hours in a efficient and professional manner as scheduled and agreed.
Clear and concise written estimate provided promptly thereafter.
Work commenced and completed 6 hours in a efficient and professional manner as scheduled and agreed.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Ralph Hays Roofing is currently rated 4.5 overall out of 5.
Ralph Hays Roofing accepts the following forms of payment: CreditCard
No, Ralph Hays Roofing does not offer free project estimates.
No, Ralph Hays Roofing does not offer eco-friendly accreditations.
No, Ralph Hays Roofing does not offer a senior discount.
No, Ralph Hays Roofing does not offer emergency services.
No, Ralph Hays Roofing does not offer warranties.