Window Depot - Tucson

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Windows came on time. Doors came in wrong dimensions. It happen 2 times. After second time we took doors as is and cut them to right size. All these reordering took 2 months. Speedway stuff was very helpful.

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.Milgard relationship was a disaster. We ordered 3 point locks and checked with Milgard as well as window depot and we received 2 point locks on our our 3 panel sliders. Milgard uses the term multi point and uses the term for different locks interchangably. Door handles came without the premium finish we ordered and we have had the screens in 3 doors replaced because of faulty product. All doors have had locks adjusted. Product appears ok if you overlook the incorrect locking system and that it took many visits to get to this point.

THE BRIGHT SPOT IN THIS IS THAT WINDOW DEPOT WAS TRYING TO GET THIS ORDER CORRECTED AND STAYED WITH US THROUGH THE ROUGH SPOTS. i DO NOT THINK OUR EXPERIENCE WAS TYPICAL OF WINDOW DEPOTS SUPPLIERS AND THEY WERE AS UPSET WITH MILGARD AS WE WERE.

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They quoted us a price and it was the best by far. Carol (who now works at the Speedway store) was helpful in suggesting we use a picture window over the sink. She was very nice and straightforward. No sales games like some companies play.
Once quoted, we paid half up front. Their installer arrived and did the entire job in one day except he didn't have the little plugs to cap the screw holes in the frames.
We are very pleased with the windows.
We did need them to come back to install the plugs and I had some trouble doing this as the first person I called didn't call me back. Once I called Carol, everything was taken care of immediately so you have to be a little persistent and not expect perfect phone service. This is one reason I gave them a 'B' on some things but it's really not a big deal.
After they came back and installed the plugs, we noticed some cracks in the caulking where you could see to the outside. I don't think their installer uses the best caulk. This is really the only knock against them. I could call them back, but it's easier to just touch it up myself.
We spent half what other companies quoted us and we love the windows.
If you want to be pampered, you can pay a few thousand extra and maybe get a boutique experience. Or you can keep your hard-earned money and call these guys.

The windows are great and really help insulate the house. The sliding glass door was not as nice as I expected, but I did not get a "top dollar" one either. The staff was very knowledgable about the products and answered all questions in a timely manner. We installed ourselves. For the money it was an overall good purchase.

The new glass looks great !!

This store was recommended by a handyman who is highly rated on Angie's list. The estimator lady was quite knowledgeable and very nice. The team of 3 arrived on time and were very courteous. It took them a day and a half. They came back the next day to inspect the work and fix any little issues. The price was much less than expected. The windows and screens are great - work very well! I'm happy every time I open them. We definitely notice a big difference in temperature control and utility costs. The only drawback was that they didn't have a way to contain all of the dust caused by grinding cement to get the old windows out, so fine dust got all over. And we wished that they had removed the paper from the new windows. I would definitely use them again, though. They were very professional.

THEY LOOKED GREAT (AT FIRST). AFTER WE LOOKED AT THEM CLOSELY, WE NOTICED THERE WERE SMALL SPIDER LIKE CRACKS IN TWO OF THE SEVEN WINDOWS. THEY DID COME BACK AND REPAIR IT, BUT IT TOOK THEM TWO AND A HALF WEEKS TO DO IT.