Westerner Products Inc

I have no idea how long this roof is going to last......I was told by TWO owners that I would have a 10 year warranty. When I made my last payment, they told me they would not give me a receipt at the time, (never had that happen before) it would be mailed to me along with the warranty. My bad for believing what they told me.......it is a 5 YEAR warranty.....by the 10th year I am paying 90% of the repairs. I could have had a 25 year warranty with shingles. Also I chose this way-more-expensive roofing rather than shingles because I didn't want the mess of taking shingles off (bad experience in the past). Well, little did I know they use the cheapest Styrofoam on the planet.....I had pieces of white styrofoam all over my gravel yard, and I am still finding it. They did come out twice to clean up, but if I wanted a mess I would have gone with shingles at half the cost. They also knew this, and never mentioned this would happen. Also where it rolls over the roof and is attached looks crappy in my opinion. They did try to make it look better but I will have to paint it. Shingles....no. However, on the good side, it does seem to keep my house cooler, as white is the only color they have and it reflects the sun. BUT if the roof only lasts 5 years, well any savings from cooling will not make a difference. I gave them 2 stars because I believe they lied to me about the warranty. So if you do business with them, ASK BEFORE YOU BUY! I guess I just trust people too much.

Excellent job. Would definitely use again and recommend.

Service, material, installation and price were all exceptional. The estimator arrived promptly and explained various options for the project. The installers were prompt, courteous, professional and fast. I definitely would use this company again, and I'll recommend them to my neighbors.

The installation is just now complete and it looks wonderful. Hopefully this will continue to be the case years from now as this is why I went with a wood-like aluminum structure. I wanted something with little to no maintenance that could withstand the Tucson sun. So far it looks great!

unknown

Troy, the salesman, was extremely knowledgable and helpful with suggestions.  He worked with us to keep costs down as well as to get us the finished porch we needed.  Frank, the man who actually installed the framing and screening was a real professional and very caring about the usefulness of the finished porch for our needs.  My husband uses a wheelchair and Frank worked to make certain the access to and from the porch was as easy as possible for my husband.  Frank also noticed a potential design problem we had with the added pet door and corrected a potential dangerous problem so our small dog would not injure himself. Frank really went the extra step to make sure the finished porch was safe and comfortable for us.  I can not say enough good about this company?their prices were good, they were fast and efficient, arrived by the time they said they would be here, and did the work in a prompt and professional manner.  We are very happy with the results.

Price was reasonable and fair, work was done in timely manner, and the quality was excellent.   A couple of small drips where the awning attaches to roof showed up with next rain.   I called Westerner and repairs were made the next day.  Everyone I spoke to was professional and friendly at all times.