TWO MEN AND A TRUCK

It was a difficult tight situation to get the sectional up the stairs. The movers did a great job!

I liked them. I think we've used them twice. They are very fast, very efficient, very strong and very careful. We liked them a lot, so we used them a 2nd time. We had a yard sale. My sister wanted to get rid of a bunch of stuff, and I wanted to get rid of a bunch of stuff. Her stuff was at her house and she wanted some of my stuff. So we had these guys driving back and forth across town. They did a really good job. I had it all mapped out and planned, what needed to be done and where and everything. They followed directions and they were just great. We went into the second hour, because there was an accident or traffic jam or something, but it was worth it. They did their very best. Everything came through just fine. They were very reasonable and very up front with the costs. It's kind of like, if you don't need a big mover, but you need to move some furniture, and you don't have a truck of your own or you can't lift all that stuff and everything; it fits in that niche. They've obviously done pretty well. I'd give them an A all across.

The delivery gentlemen stated he and his coworker dropped the dressing armoire and caused damage to the wooden structure at the top. The damage was very noticeable and the entire upper portion sat askew from the rest of the structure. He stated that they had a "great repair shop" for such incidents and that the armoire would be returned in a repaired state in a timely manner. Two months later, and after a previous conversation with Oscar the claims manager where terms were outlined to keep me updated, I have had no further calls, updates, or offers of apology or restitution as they have my piece of furniture held hostage in an unknown locale. I imagined, foolishly, that in the instance when two "men" could not handle and thus damaged a piece of my property that the company touting such exceptional service would make efforts to repair their tarnished reputation, but as explained above the apathy displayed by the employees should serve as a warning to others looking for a moving service. I looked to Two Men and a Truck as a safer option than trying to move furniture myself, fearing that I and my friend would damage the furniture if we tried to move it, but in the end it was the moving company that realized my concerns and fears. In full disclosure I was offered a small discount on the service, but I was required to provide payment in full even though the service was inadequate and left incomplete. Being honorable, I did so, but I now regret maintaining my calm and allowing Two Men and a Truck to perpetrate deceit upon an honest person.

Great! Two gentlemen showed up on time and everything was moved from (2bedroom) one place to another in a few hours.

The two men were prompt, polite, professional and careful with my property. Very few scratches on the furniture. I was prepared so the price came in slightly under their estimated price. I would use this company again. They turned what I feared to be a night mare of a move to a pleasant experience.

Excellent A+++

Perfect. The loom can only be handled in certain areas without causing structural damage. Caleb and Terrance were great and extremely cautious and careful. They wrapped everything to ensure it was protected. I would hire them again without hesitation.

Excellent. They were on time, proficient and careful with our goods. I would highly recommend them for any moving task.

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It worked out really well. They did scrap a lot of my walls. The price was a little high. The quality was pretty good. They wrapped quite a lot of things that didn't need to be wrapped but they did anyway.

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They worked around my schedule. It went great.

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I called Two Men and a Truck on May 9 to reserve a crew to unload a truck and move me into an apartment on June 1.  After some discussion the agent and I determined that the best start time for the job would be between 10:00 & 11:00 AM.  Assuming that it was a definite commitment by Two Men & a Truck, I made the reservation.  On Saturday afternoon, May 30, less than 48 hours before my move I received a phone call from Two Men & a Truck wanting to confirm my reservation for the job between 2:00 & 4:00 PM on June 1.  I said it was supposed to be 10:00 AM and was told, "No, yours is a second job.  All the morning time slots were filled 3 or 4 weeks ago.  We can't make any changes this late."  My question is, why was my reservation, made more than 3 weeks in advance, not one of the morning jobs on their schedule?  Why did my time get changed in the first place?
I let the office know I had a rental truck with a deadline for returning it.  They told me they would do their best to get a crew to me that had a short morning job, but couldn't guarantee anything.   In the meantime I couldn't do any of the tasks I had planned for after the unloading because I had to sit around waiting for a call to tell me the men were on their way to my apartment.  I got a call at 12:30 PM telling me that the crew expected to finish their current job in an hour and should be with me by 2:00 PM.  At 2:15 PM I called to ask where they were.  Oops!  They haven't finished their other job yet.  They should be done in another 15 minutes.  I got a call at 2:35 that they would be here in 5 minutes.  15 minutes later they finally showed up. 
The two men did a good job.  It took them less than 30 minutes to unload the truck.  They were rushing because they knew I was in a time crunch.  Because of the hurry there were a few bumps, but no damage except to some of the packing material.
I did get the truck returned with about 15 minutes to spare, so didn't have to pay an extra day's rental.  However, I could have done without the extra stress during this move.
Almost everyone I spoke to throughout the day on June 1st said, "I can only say I'm sorry for the misunderstanding/miscommunication/inconvenience, but I can't do anything about it."  Sorry???  Well, I'm sorry too, but an apology in this situation just doesn't cut it.

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Both moves went really well.  They were so careful with all my things, and when my new carpet was in, and they moved it all back into the house, they were very careful not to soil my new carpeting.  The movers were so courteous and respectful and anxious to please.  I highly recommend this company!!!  Each move cost approximately $400.00.

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