Founded 2009 • With Angi since December 2009
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
on replacing systems
Warranties
yes
Senior Discount
10%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 96 reviews
Lorenzo J.
12/18/2014
deborah K.
11/12/2014
Daniel not only turned the unit on, he checked the Co2 levels in the house and found they were high. I had been baking and the oven was on while he ran the test. He suggested I turn on the exhaust fan then tested again and the levels went to an acceptable level. I usually only use the hood exhaust fan when things I'm cooking on the range something smokey but I learned I need to use it whenever I use the oven. He then checked our carbon monoxide monitor to make sure it was functioning properly. It was but he said it wasn't as sensitive as the meter he used. I will call and check with our range installer to make sure everything was done properly but I would have never thought to check it before this. Daniel was willing to answer all our questions and help us with something (our stove) which was not part of the heating/cooling package.
Description of Work
We had our fall heater check. The cost of service amount was for signing up for 2 more years of service.
Category
heating & air conditioning/hvac
Diane D.
11/12/2014
As a member of their maintenance club, I get a spring and fall maintenance visit included. Just had Neal from Trusted Heating and Cooling out to do the fall visit. He was very thorough, cleaned and tuned everything up, and in addition, explained to me how the whole system worked, and what all those pipes and wires do, exactly. (Who knew there's a little light that blinks out a code if something is wrong?) Very happy with the service.
Description of Work
Fall (heating) maintenance
Category
heating & air conditioning/hvac
patricia A.
11/10/2014
Edith B.
11/07/2014
The diagnostic evaluation description changed from my purchase date to the appointment so the service was not what I expected. I hired the company to seal my ducts. The price was reasonable but on the date of the appointment, only a portion of service was performed and the time of the appointment was not as scheduled. The remainder of the service was rescheduled when I called the company. The computer that shows pre and post duct sealing leakage was on the fritz. I was supposed to receive a copy and have requested this multiple times. I still have not received this. The servicemen are very professional and seem quite competent. The schedulers, receptionist, business office end of things is atrocious.
Description of Work
Inspected the HVAC. Initially did not service this (see below). Did ultimately service the unit. Did the home leakage evaluation and sealed my ducts.
Category
heating & air conditioning/hvac
Kawa S.
10/15/2014
Because of their poor responsiveness I had to find an alternative even though I already paid for the voucher.
Description of Work
I called them and left a message on 5/23 and also sent them a note on Angie's list that same day. I needed an urgent diagnostic check. I got a response by email on 7.7.2014 to call their office so they can get me on the books.
Category
heating & air conditioning/hvac
Luciano R.
07/17/2014
Donna H.
06/22/2014
Very professional and courteous. Travel fee and labor charge were reasonable compared to other companies called. Enrolled in their Maintenance 5-Year Program since our units are 9 years old.
Description of Work
Replaced run/start capacitor on 1 a/c unit and checked the other a/c unit for problems. Adjusted fan on that unit to eliminate some rattling noise.
Category
heating & air conditioning/hvac
Kathi D.
06/19/2014
Trusted does good work but their prices are very high. The original cost of this visit was approximately $400 and after we complained about the excessive cost, we were given a small discount. Our neighbor received an estimate for a new AC system and was quoted ~&7,000; however, a new Trane system was installed by Oasis for ~$3,000. They do know what they are doing, but it they are very busy in the summer and they are expensive.
Description of Work
Clean AC system and replaced run capacitor. Inspected ducting in attic and determined that there was no flood valve present and recommended one be installed.
Category
heating & air conditioning/hvac
Dirk M.
06/16/2014
We were very pleased with the Richard and Ben's work. They were extremely professional and responded to all our questions and gave us some additional advise which regard to the vents and potential solutions which we ultimately implemented solving our leakage issues. I also visited the company's site and researched other references prior to hiring Trusted. In every case nothing but high marks were given and after our service I can see why. Trusted will be my go-to HVAC contractor from now on. Extremely professional.
Description of Work
Richard and Ben reviewed the HVAC unit, duct work, vents/registers, air handlers, etc. in an effort to bring the system on-line for the summer and to provide recommendations regarding system leaks and resulting "dust" problem occurring in the home. A first rate professional job was provided which ensured the unit's successful operation just before the heat of the summer. Richard provided a review and arranged for additional blown-in insulation in above roof crawl spaces. The access was problematic and therefore some dust escaped from the entry point to the roof. This situation could not have been helped or improved upon due to the last of outside access to the interior crawl spaces. The membership benefits were also defined and explained which we took advantage of the 5 year program prepaying for two visits a year to prep the units for summer and winter cooling and heating.
Category
heating & air conditioning/hvac
Wendy F.
06/02/2014
The "Big Deal" engagement went well but I had to pay extra on top of the price of the deal. The first service was a little questionable but they were absolutely amazing on the follow-up service. They had an unusual phone system because I wasn't able to be transferred to the staff who makes the appointment. I call and they leave a message for her to call me but whenever she returned the call, I was at work. It was very difficult to actually make an appointment with them.
Description of Work
Trusted Heating and Cooling serviced the A/C and cleaned out the coils.
Category
heating & air conditioning/hvac
Wendy F.
06/02/2014
My A/C broke down and basically had stopped functioning. I called them at 9 p.m. and the technician came out in two hours and made sure that it worked well before he left. I was pleased with that.
Description of Work
Trusted Heating and Cooling replaced one of the A/C battery units.
Category
heating & air conditioning/hvac
Victoria M.
05/31/2014
The technician who showed up was great! He was on time, knowledgeable, friendly and even gave me some free filters. He inspected my system and made minor adjustments. Now I'm all set for summer. Included in the price of the service agreement will be one more inspection which I'll use before winter and a 24 hour priority response should something go wrong. I think this is worth the price in itself, especially with our Tucson summers. You don't want to be the one waiting days when your system breaks. Anyway, the technician didn't try to sell me on anything, which I really appreciate and value. I will very likely renew the service agreement next year.
Description of Work
AC system inspection.
Category
heating & air conditioning/hvac
Ruth C.
05/19/2014
The technician arrived in the window provided. HE was very professional and courteous. He checked everything and gave a full report of my system upon completion with a recommendation to install a hard start kit. i declined at the time because I wasn't sure what that was but I have done some checking and I will probably install one.
Description of Work
I purchased the club membership. The technician came and checked the AC unit, changed the filter and made recommendations.
Category
heating & air conditioning/hvac
Thomas W.
05/13/2014
Dusty R.
05/09/2014
The maintenance person was on time. He stopped and put on covers over his shoes before entering my home. He checked both parts of the unit, in my atic and outside of the house. He performed a test run of the unit. Upon completion he cleaned op the insulation that had dropped out of my atic into my laundry room. He then presented me with a list of the tasks and his findings. Very professional.
Description of Work
Annual A/C system maintenance.
Category
heating & air conditioning/hvac
patricia A.
05/01/2014
Bryan C.
04/13/2014
Stephen W.
03/14/2014
Bought coupon on 3/8/14. Received message Monday 3/10 scheduled for Friday 3/14 between nine and twelve. Richard arrived just after 11:15 and went right to work on the unit. 129.00 coupon is for yearly servicing for both the A/C and the furnace, well worth the price. I will recommend to my neighbors. Update 11/16/14. Still haven't heard from Trusted about furnace service. When I bought the coupon back in March and asked Richard about setting up an appointment for November he stated that they would call me in the fall to set up furnace service, well its supposed to get cold tonight [36º] and a week before T-Day. If I have to call them to remind them about their obligation to finish their service contract thenI need to downgrade my rating.
Description of Work
Service A/C
Category
heating & air conditioning/hvac
Sara C.
02/28/2014
Mark B.
01/28/2014
It was easy to schedule an appointment when I called two weeks in advance. They came on time and did a good job. They did work and it was a good deal for the price. I will purchase another agreement to have them come out again in spring.
Description of Work
I purchased a Big Deal for a HVAC maintenance plan for my winter home. They came once in the fall and once in the spring.
Category
heating & air conditioning/hvac
James H.
01/27/2014
Donald G.
01/17/2014
They came out. I was having issues with a blockage. They just needed to clear the lines of the water to come out. I was happy with the outcome. It is fine now. Everything is good. They came out either the same day or the next day. They came out pretty quickly when I called them.
Description of Work
I bought a Big Deal for Trusted Heating & Cooling LLC for a diagnostic check.
Category
heating & air conditioning/hvac
Valerie G.
01/14/2014
The service rep was very nice and explained everything to me in detail, including how the part functions with the rest of the heating and cooling system and why it was necessary to replace it. I really appreciated his professionalism.
Description of Work
Replaced my fan motor
Category
heating & air conditioning/hvac
Leslie S.
12/20/2013
When they called to set up the appt. it was clear I had ordered the incorrect service. They were very courteous and let me know that I should call you for the refund and to call them back if I had any difficulty. Things ran smoothly on your end too so, no problem. Happy to hear that a refund will occur. Thanks!
Description of Work
I purchased a Big Deal from Trusted Heating & Cooling LLC.
Category
heating & air conditioning/hvac
Phone
Address
2802 N El Burrito Ave # 9
Tucson, AZ 85705
Service Categories
Other Information
Services offered
Services not offered
FAQ
Other Local Pros In Your Area
Elite Rooter
Angi Certified
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
Spartan Plumbing
Angi Certified
We have the experience and dedication to bring your dreams to reality! We guarantee your satisfaction, and we won’t leave until the job is done right. Our team has quality experience in this industry, and we make sure our customers are happy before we leave. Call or click to schedule an estimate today!
Dynamic Comfort LLC, AC and Heating
Angi Certified
Local family owned and operated, certified HVAC Contractor. 24 Hour Emergency Repair, Custom Installs, Maintenance Plans, Diagnostics, and repairs. “Where Your Comfort is Our Only Concern"24 HOUR EMERGENCY ASSISTANC AVAILABLE..