The Maid Connection, Inc

Excellent. Did a thorough job.

The service has been good; They could be a little bit better on the attention to detail. They are very reliable, trustworthy and have good customer service.

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I have been using Maid Connection for the last year and a half to clean my house. They have done a good job and I plan to continue using them. Each time they arrive, they ask if there is something that I want them to concentrated on above regular housecleaning and I have asked them to also clean light fixtures, etc.

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I received a call while I was at work that the alarm was going off when they came in to the rental. I assumed it was the security alarm because they were unable to shut it off. An hour and many calls later(while at work) to the security company and the old resident, I was unable to find out how to shut off alarm. The employee from this company called again and the alarm was still going so I requested to leave work. After a rush trip across town to the house I find the workers happily cleaning away and no alarm. It was the smoke detector and they removed the battery but just forgot to call and let me know. While I was there I told them I need the garage swept because it was very dirty and to concentrate on cleaning walls of fingerprints and drips. When I heard and quot;Okayand quot; I thought I was understood. Apparently not. The garage was untouched. The fingerprints were exactly where I left them on the staircase. There were drips down the wall under the bar. That is what my residents walked in to. It made me look bad.

They made the house shine, but missed the main things I needed from them. As I said, it had been cleaned previously.

Overall, the work is good.
Because they speak poor English it is difficult to get them to understand completely what you wish done.

unknown

They are incorporated and insured and I never have to worry. They are always on time. They come at 8:00 and leave at 10:00. They are efficient and very friendly. If they did not do a good job, I would not have kept them for 7 year.

It was awesome!

I was not home when the crew came to clean our house, therefore, they left without my verifying the service was completed properly. The bathroom toilets had not even been touched. They did not vacuum two of the rooms and the contract indicated all rooms would be vacuumed. They left a film on all of the mirrors. They used steel wool to clean the sink, which scratched the sink's surface. When I called the owner to have the cleaning staff come back out to my home to correct the problems, she became very rude. When she proceeded to use foul language, I told her that I did not appreciate her tone or choice of words; it was at that point she decided to hang up on me. When I tried to call back, she did not answer her phone; she let it go to voicemail. I left several messages; however, she never returned my call.

The quality of their job was not as desirable as I expected. They did not clean properly the kitchen. The white plaque formed from the water on the kitchen counter was still there. They did not sweep the entrance to my apartment. After they left, I still found dust in many places such as fans and entrances of air condition ducts. And another thing, most of the time they are late. Out of 6 times I have used them, they were late 4 times.

The workers arrived on time (actually, they were early) and were diligent, never dawdling in their work. They were pleasant to have in the house. The company assures me these same wonderful women will return every two weeks and perform to my satisfaction, or they will come back the next day and make it perfect. This is a company I'll stick with.

MY HUSBAND AND I LIKED THE WAY OUR HOUSE LOOKED WHEN THEY FINISHED CLEANING IT. THE LADIES WERE VERY RESPECTFUL ON WHAT I WANTED CLEANED. I WOULD RECOMMEND THE MAID CONNECTION TO FRIENDS AND FAMILY.