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SYMPHONY STRUCTURES LLC
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Symphony Structures has been in the Tucson valley for over 16 years and the owners are long time Tucson residents with strong ties to the community. Working with local charities and high school programs are common place at Symphony Structures. In the 16 years that this company has been in business, Symphony Structures has mastered the art of home renovation and customer satisfaction. Rick says, “A happy client is a satisfied client. The quality of our work is second to none and we don’t cut corners in order to save money”. This might be one of the biggest reasons we get so many “word–of–mouth” clients working with our design and build construction company.
Business highlights
Emergency services offered
27 years of experience
Services we offer
ADDITIONS, CARPORTS, COVERED PORCHES, ELECTRICAL., GARAGES, GAZEBOS, GENERAL CONTRACTING, REMODELING, RESIDENTIAL CONSTRUCTION
Amenities
Emergency Services
Yes
Reviews
4.828 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 4% |
Showing 1-25 of 28 reviews
Frank B.
Mar 2016
unknown
David F.
Jun 2015
They've been very very good. Their workers are an A.
Anne S.
May 2015
unknown
Sally S.
Mar 2015
I wish they could improve on their communication and professionalism. I think it is sturdy and strong, it was just that they started it in October and they didn't finish it until March. We had other craftsmen out to finish what they didn't. It was something about not being licensed to do electrical.
Response from SYMPHONY STRUCTURES LLC
"We have always had an electrical license. My father, Rick is the one who carries our license. So, I'm not sure what that comment meant. After starting the bidding process on (10/16/13) which took 3 weeks before Mrs. Salyer was satisfied with her bid, we started drawing up the project for permitting. That took 1.5 weeks to draw and get the okay from the homeowner to proceed onto the permitting process. We must submit drawings within the Pima County development services. That takes another 2 weeks to complete and get the permit. We were already 1.5 - 2 months into the process and then Christmas & New Year's week hit. I went through the file and photos of this project. We dealt with (2) winter monsoons and (1) revision for the lighting. The revision was for the electrical lighting as the homeowners weren't sure of how many lighting fixtures and type. I had to go onto their property to do a Lumen Count as Pima County has lighting code for the all the Observatories. The Monsoons caused (2) delays. One with the roofing (as you can't install a built up roof when it's raining) and another when the lumber was delivered. We had to let the lumber dry out and as a matter of fact some of the lumber was returned (at no cost). We lost about 2 weeks due to the monsoons and another (1) week over Christmas. So we are at 2.5 - 3 months with Permitting, Drawings, Monsoons, & Holidays. It took less than (1.5) months to Demo, Prep, Build, Install, & Finish the project. One last item. The painting took a little longer due to Stain being applied over Rough Sawn Lumber. Staining takes an immense amount of material as it soaks into the lumber. We applied (6) coats in some instances. I must say that I give the homeowners free range to call me on my personal cell phone anytime of day. Dinner time, weekends, Sunday night....whatever. It is my way of making the communication unlimited between Symphony and the homeowner. If I get no calls....there's no problems with the project. Everything is in extremely capable hands of the bosses....my Dad, Rick & my other boss, Paul. I also have over (50) photos of this project as was on site about every other day as I was building a photo journal of this project as I do on every project. I can appreciate that we got less than a stellar review here. I know that will happen from time to time and I know that we can't please everyone. I just wanted to show the time line. I have photos to share in case anyone wanted to see our work. You may also go to www.symphonystructures.com to view other projects around the Tucson area."
Julie H.
Mar 2015
Designed and guilt new detached garaged. Grubbed out existing cactus, graded in new driveway, built garage, upgraded electrical service. All was done on time and on budget. We would definitely recommend Symphony Structures.
Response from SYMPHONY STRUCTURES LLC
"It was great working with the both of you. I have many photos of the your beautiful workshop. I'm sure you'll know where to find your husband in the future. Let us know when you are ready for the interior remodel. I'm looking forward to working with the both of you again. Thank you for coming by my booth at the SAHBA Home Show. It was nice seeing you again. Kris"
Peggy C.
Feb 2015
Prompt, efficient and so far all is as we were promised. It was a little more pricey than we anticipated but got what we wanted. Very professional. Would definitely use again for any project, big or small.
Response from SYMPHONY STRUCTURES LLC
"Thank you [member name removed]. Was really appreciate the work. Thank you for letting us come back to your property to do some more work with your Vigas that were falling off your house. Let us know if you need anything else in the future as we loved working with your and your husband. I have many photos of your project. It looks fantastic next to your pool. Sincerely, Kris Hink"
Jim K.
Jul 2014
I plan to use them again for an upcoming house remodel.
Cynthia C.
Jun 2014
Went as smooth as pie.
Rick R.
May 2014
unknown
Edward K.
Nov 2013
unknown
Laura P.
Aug 2013
The estimator arrived on the day and hour schedualed. Very professional manner was displayed by bothe estimator and several days later by the two workers. The day of the schedualed work, the co-owners arrived along with the workers and showed intrest in what needed to be done. The wind damaged ramada was taken down within three hours and all the material removed from the property. The next morning, at an agreed time, another fella came and and spackled the area I pointed out. I could not have asked for a better team of workers to do such a great job. Thanks !
Katherin S.
Aug 2013
They were very professional and did a fantastic job. The job was finished ahead of the timeline and on budget. Their subcontractors were great and Symphony showed up daily to make sure things were done right. We enjoyed working with them and will use them again for our next project!
William M.
Jul 2013
From the bid to the finish all personnel were very professional. Chris the estimator was very helpful with the design of the structure. He was there thru the entire process when needed. Paul and Rick the owners are outstanding people. You really do get what you pay for, on the one occasion that I needed to call them back for a concern a (sub contractor) issue they were on it in a heartbeat. This occurred at the end of the project and they treated the issue as if it were at the very beginning. Did I mention that they had already been paid for the project. The workmanship was outstanding, my garage was contracted to match the existing house. The only difference between the structures is the garage does not have an address posted on the building. I am thoroughly pleased and I will use them again for an add-on covered porch in the near future. I would without a doubt recommend them to others and have done so. Several neighbors have inquired as to which company built the garage. Their work truly does speak for itself and the professionalism is an added plus.
Dorothy W.
Jun 2013
We were given professional treatment from the beginning to the end. We needed to get a zoning variance, they walked it through for us. After we got the variance, they began the work and kept up a steady pace until the work was done. Their subs were excellent; the contractors did a good job of overseeing the work, and everything was completed to our satisfaction. They also added a few tasks that came up after the original contract was signed, and they did them at a good price. We did keep up with what needed to be done, and they were responsive to our prodding. We have asked them to bid on adding a carport to the front of our house.
Shaunda C.
May 2013
We found Symphony Structure through the Home Show here in Tucson. There was a lot of communication between Kris and ourselves regarding the plans and permitting (which Kris was very diligent with). Once things were finalized, construction started quickly (a few days later) and lasted about one month. The Symphony Structure staff (Rick, Paul and Kris) were all very professional, courteous and friendly. The crew members that came out for various parts of the job were considerate and polite. If we ever had any questions or concerns we were able to contact Rick, Paul or Kris with a very speedy response. We love the end result and would work with this company again in the future as well as refer them to friends and family!
John B.
May 2013
We had Symphony Structures to do our patio (about 1100sqft of flagstone) and a extension over the patio about 51x13 feet. We were eager to get the job done before April because of pending family visitors. Kris was very honest and stated they would try to get it done, but couldn't guarantee it. I remember that one day after waiting for plan approval, I was expecting a visit to check out what needed to be done on the job site. I was pleased to hear "No, we're getting started today". There were a few issues that came up during the project, but they were taken care of as soon as we brought them up with them stating " We'll take care of it; we want you to be happy!"
As I stated, there were a few minor issues, but they were addressed quickly. The workmen were very respectful and pleasant asking if it was ok to work on a Saturday (after some bad weather) to catch up. When I said yes, I was asked "what time would be ok with you?"
There was an issue with a piece of fencing that caused a small back log, but when we spoke to Kris, it was taken care of ASAP.
The whole patio is now fantastic and actually became something better than we had in our vision. The only trouble is that we don't want to leave the patio at all now!!
To sum up the experience, it was great and we are very happy with the finished product!
As I stated, there were a few minor issues, but they were addressed quickly. The workmen were very respectful and pleasant asking if it was ok to work on a Saturday (after some bad weather) to catch up. When I said yes, I was asked "what time would be ok with you?"
There was an issue with a piece of fencing that caused a small back log, but when we spoke to Kris, it was taken care of ASAP.
The whole patio is now fantastic and actually became something better than we had in our vision. The only trouble is that we don't want to leave the patio at all now!!
To sum up the experience, it was great and we are very happy with the finished product!
Diana D.
May 2013
The whole experience was, for the most part, excellent. I have had much worse work experiences with construction folk and these guys were involved every step of the way. I was very impressed and am very, very happy with their work. Kris Hink, in particular, was the personality that stands out by far in my mind.
Joanne H.
Apr 2013
Symphony Structures has done three separate jobs for us. My wife and I decided to build a very large two car garage with a workout area a couple of years ago. Our neighbor had a garage built a couple of years prior, and the work appeared very solid and matched his house perfectly, so we asked our neighbor who the contractor was that did the work. He told us Symphony Structures which he recommended with high praises. The work provided by Symphony Structures for my garage was excellent and we could not be more pleased. It matches our existing house in all aspects. Because of their previous quality work on my garage I asked them to help design and pour my circular driveway which also turned out very well with no issues. In October we started on remodeling the kitchen and put wood flooring down throughout our house. The work was to be done while I was away on work assignment and my wife would oversee the project. I needed a contracting/construction company that I could feel comfortable with to complete the job and stand by their work. My Kitchen was completely updated from 1980s design to a modern 2013 design, and my wife and I are very pleased with the end result of both the kitchen and flooring. We have found Symphony Structures to stand by their word and have done excellent work for us. We highly recommend Symphony Structures for all construction and general contracting work. We will have them back to remodel our bathrooms in the future. Michael and Joanne Holmes
Rick G.
Apr 2013
Our experience has been consistently terrible. We?ve done 3 other major construction projects with other contractors on this property with pleasant, positive results. Nevertheless, because we had been burned previously by a pool contractor hiring unskilled unsupervised laborers, we tried to do our due diligence in selecting this company, including reading several positive reviews on Angie?s List and talking extensively with Kris Hink, their salesman. Kris assured us that they were a small family business that hired and supervised its own crews. If you go to their website, this is what you will see.
Unfortunately, this is not the case. What we experienced was a parade of laborers with inadequate tools, limited english language skills, no idea of our desires and almost no supervision by Symphony Structures (SS) staff. Nobody seemed to be aware of the plans, and nobody from SS was around to inspect or coordinate the work. Workers would usually show up announced, or just as often, would fail to show when they were supposed to. Nobody, especially owners Paul and Rick would even show us the courtesy of knocking on our door to let us know they were on the site or ask us if there were any issues.
Communication with this company was very frustrating. Our experience was that they failed to communicate our expectations to their "subcontractors" and were not around to supervise the work. As a result, many things went wrong and we felt compelled to constantly be present and watching whenever anyone was working on the project. The only communication we could depend on was that Kris would call immediately when a progress payment was due.
When we identified concerns or requested corrections, we were met with denials, rationalizations, delays, and hostility from SS. Ultimately, rather than work with us, they challenged us to involve the Registrar of Contractors, which we have now done.
WORKMANSHIP ISSUES:
Nearly every major part of this project had problems. Here are a few:
PROFESSIONALISM AND CUSTOMER SERVICE.
Unfortunately, their workmanship is not the only issue.
By mid-December, we had paid $38,000 in progress payments, more than enough to cover all work done up to that date. Because of the numerous workmanship deficiencies and performance issues and delays, we jointly amended (and signed) the contract in December with a final payment of $2714 due after painting, final cleanup and completion of all work. The painting was never done. After more delays, and another demand for final payment, we lost confidence that SS would complete the project to the standards they promised and contracted for. Therefore, we offered them a financial resolution to terminate the contract. We offered the full price minus the cost to complete the remaining work (approximately $4000 to cover the contracted painting price and some unfinished electrical). Their response was to go on the attack. SS abandoned the project and Kris Hink sent a series of threatening emails attacking us personally. In February 2013, they submitted a fraudulent claim against us for over $7,000 to a debt collection agency.
We are now 7 months into this 6-8 week project, and have had to involve the Registrar of Contractors because SS has abandoned the job and we have had to hire an a
Unfortunately, this is not the case. What we experienced was a parade of laborers with inadequate tools, limited english language skills, no idea of our desires and almost no supervision by Symphony Structures (SS) staff. Nobody seemed to be aware of the plans, and nobody from SS was around to inspect or coordinate the work. Workers would usually show up announced, or just as often, would fail to show when they were supposed to. Nobody, especially owners Paul and Rick would even show us the courtesy of knocking on our door to let us know they were on the site or ask us if there were any issues.
Communication with this company was very frustrating. Our experience was that they failed to communicate our expectations to their "subcontractors" and were not around to supervise the work. As a result, many things went wrong and we felt compelled to constantly be present and watching whenever anyone was working on the project. The only communication we could depend on was that Kris would call immediately when a progress payment was due.
When we identified concerns or requested corrections, we were met with denials, rationalizations, delays, and hostility from SS. Ultimately, rather than work with us, they challenged us to involve the Registrar of Contractors, which we have now done.
WORKMANSHIP ISSUES:
Nearly every major part of this project had problems. Here are a few:
- Plans were incorrectly and incompletely drawn and failed inspection.
- Concrete expansion joints were "eyeballed" resulting in crooked, non-parallel joints. Additionally, one slab drains toward our house rather than away, flooding the side of the house during rains.
- A utility room concrete floor was poured more than 1/2" out of level over a 10-foot run. When we pointed this out, Paul?s response was ?That?s what baseboard is for?. After several complaints, they finally brought in a worker to grind off the high spots and fill in the low spots, but it took a month for them to do this. The result was a floor that was marginally more level but two different colors and covered by hundreds of pin holes caused by air bubbles. Nobody from SS ever bothered to inspect this work. We ended up having to hire a third party to apply an overlay on the floor.
- The garage door opening was framed in at 7 feet rather than the contracted 8 feet and had to be re-done after we pointed out the mistake.
- A contracted skylight was omitted and had to be installed through the dried-in roof after we pointed out it was missing.
- A contracted window in the garage was omitted and was only installed after we pointed out it was missing.
- A garage entry door was installed out of level and plumb (due to the uneven floor), and had to be re-installed after we pointed out the problem. A second entry door was damaged (door frame chipped and split) by the installer.
- The electrical wire necessary to operate the porch light was buried under concrete. Their ?fix? was to pull power from a source operable by a switch at the opposite side of our house. (meaning that we would need to turn on the family room light to operate our bedroom porch light). We discovered this and requested correction, but now have an exposed romex wire running the length of the porch.
- The laborers hired to cut the opening for a new french door, showed up without adequate tools and supplies to mask off the area. As a result our house was filled with concrete dust for the several days it took to create the opening. Since they didn?t have masking tape (they asked me for some), they borrowed lathers tape, which pulled the plaster off of the interior wall when they removed it. They made no attempt to repair the holes. The french door was improperly installed (not level and plumb) and had to be re-installed by a third party installer after we complained and SS could not do it themselves. This entire door project took 4 weeks, although we had been told it would take 2-3 days.
- We contracted for a 3-coat stucco product. What was applied was a 2-coat (?Western 1-coat?) product. The base coat was not allowed to cure - both base and finish coats were applied in a day and a half. Within days, the stucco developed hundreds of cracks, many quite wide and running from the roof to the ground. Subsequently, a large slab of stucco and foam insulation detached completely from the side of the house and had to be re-attached and stuccoed.
- The stucco lather walked off of the job and it took over a week for anyone to notice.
- Nail ends were left protruding from the wall under the eaves where a rafter was removed. Several requests to repair this have been ignored.
- A window screen was ripped twice by workers, but nobody bothered show the courtesy of admitting to the damage.
- The roof material is not securely attached and is rippled. Visible air pockets are found throughout. Exposed nails protrude through under the eaves. Plant material and construction debris were not cleaned off of the roof and were simply painted over and imbedded in the roof coating. Portions of the roofing material are lapped backwards; downslope material is lapped over upslope material.
- Metal rafter clips were installed on the exterior of the porch beam, rather than on the interior (house) side where they would not be visible.
- Our property was littered with their cigarette butts and nails left in our gravel drive (see photo). Workers regularly urinated on our property (not that we wanted them in our house, but that doesn't mean they should pee in the driveway).
PROFESSIONALISM AND CUSTOMER SERVICE.
Unfortunately, their workmanship is not the only issue.
By mid-December, we had paid $38,000 in progress payments, more than enough to cover all work done up to that date. Because of the numerous workmanship deficiencies and performance issues and delays, we jointly amended (and signed) the contract in December with a final payment of $2714 due after painting, final cleanup and completion of all work. The painting was never done. After more delays, and another demand for final payment, we lost confidence that SS would complete the project to the standards they promised and contracted for. Therefore, we offered them a financial resolution to terminate the contract. We offered the full price minus the cost to complete the remaining work (approximately $4000 to cover the contracted painting price and some unfinished electrical). Their response was to go on the attack. SS abandoned the project and Kris Hink sent a series of threatening emails attacking us personally. In February 2013, they submitted a fraudulent claim against us for over $7,000 to a debt collection agency.
We are now 7 months into this 6-8 week project, and have had to involve the Registrar of Contractors because SS has abandoned the job and we have had to hire an a
Gale L.
Mar 2013
My experience with Symphony was generally very good. They stayed within their bids, workers were friendly and prompt. The garage is attractive and very useful, well lit and well insulated. I had occasion to call Symphony for some help twice and they responded promptly.
There are two negatives that have bothered me during and after the work was performed. Communication between the customer and between company personnel was not good. I had a ceiling fan in the building that I wanted installed and told several people from the company about. The fan was not installed. The same thing happened with the laundry room. We wanted lighting installed during construction and I told every person with the company that I saw. The lighting was not installed. This time I was aware of communication issues, so I made sure that I told everyone I saw with Symphony about the light fixture.
Lastly, since the front end of the garage was built on fill, the cement slab leading up to the garage should probably have included footers to prevent cracking. One corner of the slab has broken off with no more weight on it but a small pickup truck. Another settling crack has developed on the slab and on the brick front of the gagage.
Overall, I still rate my experience with Symphony as very good. They do need to work on their communication and cement work.
There are two negatives that have bothered me during and after the work was performed. Communication between the customer and between company personnel was not good. I had a ceiling fan in the building that I wanted installed and told several people from the company about. The fan was not installed. The same thing happened with the laundry room. We wanted lighting installed during construction and I told every person with the company that I saw. The lighting was not installed. This time I was aware of communication issues, so I made sure that I told everyone I saw with Symphony about the light fixture.
Lastly, since the front end of the garage was built on fill, the cement slab leading up to the garage should probably have included footers to prevent cracking. One corner of the slab has broken off with no more weight on it but a small pickup truck. Another settling crack has developed on the slab and on the brick front of the gagage.
Overall, I still rate my experience with Symphony as very good. They do need to work on their communication and cement work.
David W.
Oct 2012
All work was completed as contracted and the workmanship was exceptional. Kris, Rick, and Paul were professional at all times. I would highly recommend SS to anyone.
Barb G.
Jul 2012
I cannot say enough as to how professional, neat and organized the group was. A pleasure to do business with. They will definitely be doing my bathroom remodel.
Larry S.
Apr 2012
Very well.
They worked with me on getting materials, on my terms, and showed up on time. They worked efficiently, and did the job in very quick time.
They worked with me on getting materials, on my terms, and showed up on time. They worked efficiently, and did the job in very quick time.
Marjorie G.
Jan 2012
Symphony Structures is a rare find in the Tucson, AZ market. A company that responds immediately to your request for a free estimate; gets the estimate to you when promised; seems really appreciative of the business when you sign with them; starts and finishes work as promised. I couldn’t have been more pleased with every aspect of their performance and professionalism. I wouldn’t hesitate to use them again or recommend them to my friends.
David F.
Aug 2011
I've dealt with remodelers and contractors before on 2 other houses. These guys were the best. Good estimate and they stuck to their pricing and timing, even though it ran a bit over. Always showed up when they said they would. Their workmen were always skilled, efficient and professional. They always consulted me if there was a question or issue about materials or finish. One street visible new brick arch was not right at first and they redid it correctly at no charge to me.
Since they were doing interior work, I trusted them with the house and keys. They were trustworthy, and always locked up when they left.
The craftsman/carpenter who did the woodwork was excellent and conscientious. He was available on weekends too if he needed to be.
The addition, carport and remodeled garage look like they were always there.
Since they were doing interior work, I trusted them with the house and keys. They were trustworthy, and always locked up when they left.
The craftsman/carpenter who did the woodwork was excellent and conscientious. He was available on weekends too if he needed to be.
The addition, carport and remodeled garage look like they were always there.
Licensing
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FAQ
SYMPHONY STRUCTURES LLC is currently rated 4.8 overall out of 5.
No, SYMPHONY STRUCTURES LLC does not offer free project estimates.
No, SYMPHONY STRUCTURES LLC does not offer eco-friendly accreditations.
No, SYMPHONY STRUCTURES LLC does not offer a senior discount.
Yes, SYMPHONY STRUCTURES LLC offers emergency services.
No, SYMPHONY STRUCTURES LLC does not offer warranties.