Supreme Plumbing Inc

I want to be fair and not overact because this has been an emotional experience. It's not relative or pertinent to mention any names so I will not. I had several plumbing issues; however, the main concern was for a leaking bathroom faucet pipe. Working with American Home Shield (AHS) they selected and choose that I work with Supreme Plumbing. The appointment was set with the Supreme Plumbing Office administrative assistant, and the worker came to my home the following day. The worker was a couple hours late, and upon arrival for the initial appointment he opened the cabinet drawer where the leaking faucet pipe is and without touching or inspecting anything stated it was an easy fix and that he would need parts and would have to come back Monday. It was a holiday weekend, and I could not use the bathroom sink. For the second appointment, the same worker returned two hours late again, and stayed for about 20-30 minutes, and oddly brought NO parts just a can of something. He spoke in Spanish to his co-worker and although my conversational Spanish is not the best, I did not get a positive feeling about the conversation. He removed a plastic ring from the sink, and said all was completed. The leak looked contained but I had an uneasy feeling, so I choose to put nothing back underneath the sink and it was a good thing that I did not. After returning from a movie this evening, I came home to a leak worse than when he started. I now have to pay another $75 fee with AHS, because I do not want Supreme Plumbing back out to my home. After 2 failed attempts with Supreme Plumbing my lack of trust with this company is zero.

The entire experience was awful.  I called my home warranty on a Sunday to report the claim.  Was told Supreme plumbing would call Monday morning to schedule an appointment.  They, of course, did not call.  I called them on Tuesday and scheduled an appointment with the timeframe of 1 to 4pm on Wednesday and was told they would call 30 minutes before arriving.  A little after 3:30pm day of, I called the office and nobody answered.  I left a voicemail.  About 30 minutes later a man called apologizing saying that his secretary did not put me on his schedule and said he would still come out.  Did not arrive until a little after 6pm.  Did about 10 minutes of investigating, cut an awful hole in my ceiling (my 3 year old could have cut a better one) and told me that it was not a plumbing issue that it had something to do with the tile and grout failing around the shower.  I paid my deductible and they left.  Over the next few days, it continued to leak when the toilet flushed which is what I told the person from Supreme.  I called my own trusted, professional, expert handyman to get another opinion.  He came out and within 3 minutes determined that the leak was from the toilet.  In fact, the wax ring under the toilet was practically nonexistent.  He fixed it along with the ceiling drywall and Voila - no leaking!  The fact that they call themselves a plumbing company is laughable.  

Worked at the job until it was FIXED. Small company. Two brothers and a few employees. You are not calling Roto Rooter and getting guys who don't care if you ever call again. You are hiring a small company who wants to keep you as a customer! They were recommended to me by a local charity who helps seniors and people who have low incomes. Very nice man who helps this charity also. They gave me the charity service discount!!!

 Supreme Plumbing bid on a job they did not have the expertice to complete. We would have been better off paying more and going with a qualifed outfit. We hired them in November '07, but did not have the gas turned on until March '08.

The guy that showed up was clearly on coke. He was a reasonable plumber and I let him do the work but he wasn't covering it up very well. He had a white ring around his nose and was twitching. It was funny. He and his assistant left a grease stain on my carpet. It was a double sink so the faucets don't match but it's okay because they work so that's good. They were sent to me home warranty company.