Superior One Hour Air Conditioning and Heating

They offered a $59 inspection. My elderly parents(83 & 87) needed duct cleaning. The technicians inspected and came up with $7,000 in services needed. They didn't produce an itemized quote(said they couldn't connect to their online system). But without any written quote they got online and had my parents sign for a $7,000 loan with Ally Lending. A few hours later we called Ally Lending to cancel the loan and were told we would need to file a dispute. We then called Superior who said they would cancel the work order(still no quotes sent to us). But 2 days later when we called the lender... it had not been cancelled and we were again told we would need to file a dispute. I informed the lender that we were in Arizona and had a legal right to cancel the loan within 3 days. They didn't know this and had to look it up. We're still waiting for confirmation that the loan has been cancelled. Superior sent us an email saying they would cancel the work order. The email was unsigned. And this still does not negate the fact that they got my elderly parents to sign for a $7,000 /10 yr/9.99% loan without ever showing them any itemized quote. The salesperson sat at their kitchen table and told them the payments would only be $100 per month(for 10yrs). Congratulations Superior One Hour Air... YOU'RE THE BAD GUYS.

The technician showed up on time, quickly diagonsed the problem and repaired the issue quickly. He answered all my questions, and after replacing the Compressor Fan, checked the rest of the system to insure things are running good on the unit.

It's convenient to have a company work on HVAC, plumbing, and install mechanical and UV air purifiers. Usuiel and Roberto were great at communicating the work that was done and asking questions to get it the way I want it. I will use this company again.

Work was done in a timely manner. Cost was reasonable and they worked with us. Would recommend them and use them again.

My outside faucet/spigot broke off and needed repair. I explain this to Superior One Hour Air Conditioning and Heating on the phone before coming out, and I was told $79.00. The guy showed up 1 hour later took some pictures and told me it would be over $500.00 to replace the faucet, and if I didn’t take the offer I still owe them $80.00 for service call. What a scam!! Instead of using Angie’s list again, I started calling around, within 30 minutes I found a plumber who could repair it for $115.00 including service call. I will NEVER use Angie’s list again., and to top every off, Superior One Hour Air Conditioning and Heating isn’t even billed as a plumber except on Angie’s List.

Charged my mother in law 477.00 for a capacitor and wire connection then tried charging her 349.00 for 2 lbs of freon it did not need. You already charge 150.00 service call and that's high but your taking people to the cleaners. This is beyond robbery. She refused the freon ,called me as I've been doing this for 15 yrs. To check it out. How do you tell someone they need exactly 2 lbs of freon. You did not charge it and or weigh anything in. This is absurd and not the last of this! Promise you!

No problems

They had an Angie's List coupon that was $20 for an A/C annual maintenance visit. They did not do any maintenance. They literally looked at the unit and told me things that were wrong. Several things I was told were flat out lies that would have cost me hundreds of dollars. They said my A/C needed 3 things done. Another company recommended one of the three but said it wasn't a big deal and confirmed the rest was BS.

The own of the company, Elizabeth, came to speak with us about the available options after her experienced technician came to do eval. Absolutely, NO hard sell approach - simply presented the facts and then, which options were possible. Gave time to us to think and after letting her know within a day, she had scheduled the same technician to come out 2 days later. Felipe was very professional with a great sense of humor and very knowledgable. We also asked him to install new Nest thermostat. Now our system is working beautifully and we can manage the temp via our Smart phones. Awesome work with an awesome company! Thank you both!

The company did a very good job. They arrived on time and made every effort to ensure that the installation was done properly. They also did a follow-up inspection a week later to make sure the new system was working well. Every member of the installation team was very pleasant to work with.

"[Technician, Service] The repair man was knowledgeable and got right down to testing and inspecting the blower unit. He looked at the sir ducts and return ducts but there were no clear signs of any kind of leakage or deposits of dust or hair anywhere. Maybe more can be learned when the ducts are vacuumed in July. " By Michael Menaker on 05/22/2019

"[Service, Technician, Timeliness]" By Alice Mangin on 05/15/2019

"[Service, Timeliness, Price, Technician] On time and a great installation job!" By Michael Urman on 05/15/2019

"[Timeliness] I loved everything about the technicians and front office. Don was awesome I appreciate him so much." By Heather lopez on 05/13/2019

"[Service, Timeliness, Price, Technician] Superior is truly superior!" By Marlene Burns on 05/10/2019

Very respectable young man please add Anthony to that list of being respectable both gentlemen were great" By Jeremy Hudgens on 05/11/2019

Met Don at my house and he was very professional and we got there about same time. Went right to work and got everything done and I could not be more happier " By Bob Brown on 05/10/2019

: "Service I needed some to fix an AC unit for a vacation rental On a Friday night and Mike came out an quickly fix it. Happy Ending "

"Service, Timeliness, Technician, Price and technician Usiel was very professional and had a nice personality as he explained everything."

"The technician was awesome"

"Superior Air has such amazing service, Price and technicians are Timeliness"

We are very pleased with the service from Superior Air's techs as they are amazing and very helpful with both my spouse and I. Front office was very helpful and kept us informed on the entire call.

Angie’s List special $65but the company wanted to charge me over $200 to do Air Duct Cleaning They are not honoring the price. Did not use them.

Great Customer service from both front office an technicians. I would recommend Superior Air to my friends and family.

" Super experience. Expedient and professional service was timeless and will recommend to my friends and family"