
Strongbuilt Plumbing & Air
About us
Air Conditioning, Plumbing, Electrical, Solar and Renewable Energy from the Highest Rated and Most Awarded Contractor in Tucson. Arizona Daily Star Readers Choice Award "WINNER" for Best HVAC and Best Plumbing 2016, 2018, 2019 and again in 2020. Readers Choice "WINNER" Best Electrical Contractor and Best Solar Systems 2020. A+ Rated on the BBB with a 4.8 Rating Online with Thousands of Reviews. Call Strongbuilt, The Most Comfortable Call You'll Ever Make!!
Business highlights
Services we offer
Drain & Water Systems • Full Service Electrical & Generator • Full Service Solar & Renewable Battery Systems , • Full Service HVAC • Full Service Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
6% | ||
3% | ||
4% | ||
2% |
"This customer has left multiple negative reviews on multiple review sites, they have been contacted by our management team on numerous occasions to try to resolve their dispute. The response we received from the customer was "enjoy my reviews!!!!". (We can produce the email exchanges) At this point, the situation has become harassment. Our response: ALL licensed HVAC contractors charge a Diagnostic Fee, which is typically waived with any repair. We offered the customer the option to do the repair for the discounted price of $233, it was made clear the customer was dissatisfied with the price (the customer said the capacitor repair should be $100, which is not realistic). We then offered the customer the option to simply pay for the diagnostic fee instead of the repair. The customer then accused us of extortion, stating that he already knew what the problem was and he had done his own diagnostic. A certified and licensed technician cannot accept a self diagnosis, we have to perform our own diagnostic to determine what issues exist. Also note that we have photo'[Member Information Removed] of the technicians gauges and meters on the equipment, performing a full diagnostic, the photos are required by our field service software. The customer then agreed to the repair, and the technician repaired the system. Also note, the customer provided a 5 Star Review, which we can produce, with their signature on the form. A few days later, bad reviews started popping up on different review sites. We reached out to try to resolve the situation, but the customer made it clear that his intention was to damage our good name and reputation by leaving bad reviews. It has been brought to our attention that this customer may be associated to a competing company, and there may be an agenda, however we cannot confirm that to be factual. Strongbuilt is a top rated, highly respected contractor, with an excellent reputation. This customer is abusing the rating system, we hope to see the review removed."
Licensing
State Contractor License Requirements
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