Stereo Hospital

The work was done well In a timely order. The customer was very high. I had to consider whether to fix that or buy a new one.

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The person that came out appeared to be more concerned about being paid right away first and foremost. He took all the components including the spare parts. Communication was poor and and completion of the work took several weeks. When they told me the system was ready we arranged a time for install. When he arrived and installed the system the radio was not working properly, and for what they were charging the did not even clean it. The unit had to be pulled out again and taken back to the shop. I asked about my spare parts he said they were at the shop and it was all junk anyway, I asked that he return them either way. Two weeks later I was called that it was ready, he installed the radio and the turn table, again not even taken the time to clean it. The record player still does not work properly as it appears not much was done to repair it since I have to use my hand to push and get it started. He promptly asked for payment and quite frankly I just wanted him to leave. I gave him a check was was the form of payment that was given the last two times by my Caucasian boyfriend, the final check I gave him I'm Hispanic he quickly asked for my drivers license number and explained that he did not trust the check would clear since he has another woman bounce a check. I will never use or recommend them to anyone

Service went far better than I had any reason to expect. The young man who initially answered the phone, Jacob, was also the person who took my items. He was very cordial and helpful and did everything possible to assist me. When he called to tell me the stereo was operating properly he indicated they would provide some assistance and a and quot;tutorialand quot; as to what I should do when I put the system back together once I returned home. This was done and the system is working wonderfully. The price was reasonable and the service couldn't have been better.

I couldn't be happier with the service. Everything was up and running in a very short time. He was highly professional, took his time explaining everything to me, very polite, and performed excellent work.

They are incredible. They specialize in repairing any kind of Stereo equipment like needles or anything you need they would probably save it for you. It is inside a music store. They offered good service. They are friendly people, and they also had knowledgeable staff.

They had the unit for a week and called to say that the electronics were no in need of repair but the interior of the receiver was very dusty and the boards were oxidized. They said the cost of cleaning would be a total of $140. This seemed high to me but I agreed to have them do the work. They assured me it would be done in a day. When I picked up the unit, the person who waited on me said he did the work but couldn't give me any specifics on what exactly he did. I noted that the exterior of the unit was still very dusty. Since that was the case, when I got it home I took the cover off and the interior was still filty. The interior was covered with dust. There was a partial hand print from whoever opened it, but there was no evidence anything was done. In fact, dust is very detrimental to electronics and no professional service provider would ever return a componant to a customer in that condition after charging for service. Every time I spoke to the individual at this company I felt like he wasn't being truthful. I believe they plugged it in, it worked and they charged me $140 for doing virtually nothing. I made an attempt to speak to the business owner and did not receive a return phone call. I would not recommend the stereo doctor or stereo hospital to anyone who needs repair on vintage stereo equipment.

I was very statisfied with the service I received.

Stereo Doctor charges $20 to diagnose problems with stereo equipment of all types and prepare repair estimates. If the customer chooses to have the repair done, the $20 is applied to cost of the repair. The CD player in my compact stereo unit was skipping. Stereo Doctor checked it out and determined what parts would be needed to repair it and gave me an estimate. I authorized the repair. When stereo Doctor tried to actually order the part from Sony they discovered it would cost more then the estimate. Rather than proceeding, they let me know what the increased cost would be. The increase tipped the balance from "repair" to "forget it". I appreciated the honesty and consideration of the firm. I cannot vouch for their ability to actually carry out repairs but I would go back to them in the future and I would allow them to carry out the repair if it made financial sense.