Southern Arizona Rain Gutters

Southern Arizona Rain Gutters are expensive, which is okay if the results justify the expense. The gutter instal was good, but the installation of the rainwater collection tank left much to be desired. They did not install a first flush, which was verbally discussed, and worse, they used cheap sewer pipe instead of schedule 40 PVC pipes, which made retrofitting very difficult. When contacted about this problem, they blew it off, and despite dozens of texts and calls, they did nothing. I have rarely seen such poor customer service. I would not recommend this company, and I hope another company with better business ethics will take note and fill this void.

Retained Southern AZ Rain Gutters Inc (SARG) for installation of a 1,500-gallon Poly-Mart tank and two separate runs from two scuppers totaling around 100 linear feet of 8” tubing to capture approximately 600 gallons during a 1-inch rainfall (Capturing water from 1K square foot roof area). Within 1-2 days of reaching out to SARG, Lou was on site to assess my plan. Lou was patient, knowledgably and thorough. Lou did return an additional time following some revisions to ensure we were all on the same page, always on time and a class act. After solidifying our requirements, contract was signed, and production began. Our critical path required the tank be delivered weeks in advance of the scheduled install to support another project that would become an obstacle. Mariano the Program Manager delivered the tank, no questions asked to support our timeline. As we closed in on install, Mariano kept us abreast via text – he never left me wondering what step was scheduled next. Jesus and Caleb arrived on time for install – installation could not have gone better. Absolute professionals, thorough and exact on alignments and ensuring the location of the inlets and overflow valve / pop up placement met our expectations. They cleaned up all materials and left the yard as they found it. SARG did a fantastic job, and I COULD NOT be more pleased. A couple tips that may help you help yourself. If you intend to install a rain harvest system, do your research, take the Watershed Management Group’s 3-hour class, which is required to apply for your rebate. I am not saying SARG is costly, but you are paying for great service, sound install & support. Know your plan, understand your measurements, your expected rain capture expectation, where you are collecting water from, where your overflow will be placed in the yard, where your tank will be placed, does your desired tank size meet your needs, is it too big / too small. SARG will help you ‘figure it out’ but be an “educated / informed consumer” – it will make the process much more enjoyable. I read some negative reviews on stupid stuff like suggesting they “Didn’t have an exact color to match my house?” Go buy your house paint and ask them to use it! Be part of the solution not part of the problem. It’s my review that this company will do everything they can to help you achieve a successful installation – but it involves the customer having some level of understanding of what it is they are buying. Great company, great staff, great experience – highly recommended!

Southern Arizona Rain gutters workers they might be; however, if they have to deal with your masonry, pavers, brick, or concrete to get the gutter job done, forget it. They admitted that they are gutter installers and do not have the tools or equipment to repair the rest. Unfortunately, they admitted this only after they made a mess at my home. It took over 60 days for them to come back and finally complete the job. They only seemed to take notice and offered to come back after I notified them that I had contacted an attorney about the floor's damage and dangerous condition after they installed underground drainage. There is nothing they can say to excuse not coming back days after they started the gutter job since I notified them about the patio the day after their office personnel said they were done with the gutter job. It took five appointments, five different workers, multiple calls, and multiple emails. They finally brought in a second company to repair damage to the patio floor. Stay away from this company; they will promise a great deal and make their incompetence look like you are the problem. If they attempt to refute anything I have posted, I am willing to share all the evidence with anyone that needs proof. Just do not use this company, I am sure there are others that will do a better job of taking responsibility for the mess or damage they cause to install gutters. This company will not unless forced to by getting yourself an attorney and thereby adding to the job's cost.

Outstanding! Everything about this project with Southern Arizona Rain Gutters went exceedingly well: from the prompt response, pricing and scheduling of the project; to the preparation and installation; to the cleanup after the project was completed. Everything was done in a timely, professional manner and the price was very competitive. The installers were very careful to not make a mess, protected our plants and water pipes and drip system, and cleaned everything up afterwards. During the installation of the rain gutters, the installers used pop rivets. They even took care to not drop the pop rivet stems. I could not be more pleased with the company and I offer their employees: Clint, Corey and James my thanks and appreciation for a job well done.

Great! They were able to do the work in the time frame needed for our landscaper. They were quite punctual and did the work quickly.

Very well. Looks Great.

Everything went exceedingly well. Will have this company regularly inspect system and cleaning done. The workers we had represented the company very well. Monsoon rains have brought record rainfall for July, and our backyard is draining just fine.

Stephen came out and provided my wife with a thorough description of what the work would be and also provided a drawing where the barrels (3 barrels, 1000 gallons, 1500 gallons and 200 gallons) would be and the downspouts. A price was agreed upon and we were put on the work schedule. We had to move the install day back a week as our landscapers did not have all the work done before we could put the rain barrels in. The team came out and I showed them where we wanted everything and then I had to leave for work. They finished up the job that day. When I came out it all looked good (according to us owners who were not very educated on the rain barrels). Then on July 29th, we had that crazy hard long rain. The 1000 gallon tank was shooting water out from the seams of the downspout, but no water was coming out of the overflow. The overflow was also pointed down a slope to our porch and house. The 1500 gallon tank had water pouring over the edge of the tank and also coming out of the overflow and all that water was eroding the dirt out from under the tank. There was also a spot on the gutters where there is zig/zag with two 90 degree turns. Water was flowing over the corner of one of the turns like Niagara Falls. I called the company on Monday morning and talked to Randall. I let him know of all my concerns and he said he would send James out the next day to take care of the items. James showed up bright and early and I went over everything with him. We discussed what could be done to resolve the issues and I was satisfied with the plan we had come up with. James spend the morning fixing the downspout that had water shooting out of the seams. When it was installed, the downspout was sitting on the screen in the tank, so debris that wen down it clogged it up instead of being spread over the screen. The tank that had the water flowing over the top needed a 4" piece of PVC to make sure it stayed in the hole of the tank and did not move with the water pressure. The next day James came back and put a 4" splash guard around the zig/zag of the gutters to prevent any water from coming over the edge. He also extended the overflow of the large tank by about 5 feet to ensure the water ran into the rocks away from the tank. He then changed the direction of the overflow of the 1000 gallon tank so it went over the wall behind it and down to the trees and away from out porch and house. James was always polite and professional and my wife and I are very happy with how James fixed the issues. Randall was very understanding and listened to what I had to say.

Fine.......

All good, great job

Work was done on time and we were very happy with it.

Extremely well. The salesman came early (after a phone call). We walked the perimeter of the house to let him know what we wanted. He measured everything and produced an estimate and explained it all very well. I accepted the price and paid half down Appointment was set for following week. Installers arrived on time and did a very good job.

Meticulous installers = quality work. Negotiable and very reasonable, very rare nowadays. Thanks Clint, Chris and John.

Excellent, fast and very professional

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They know their business, from the estimate with a perfect color match (matched both the patio trim AND a different color for the house--per HOA regs) to the 2 guys who installed it on a very rainy day.  They got soaked finishing the install, but everything worked fine.  The cleanup from the trenching required for the underground pipe could have been better, but with the rain it wasn't easy to do, so we had a few hours of cleanup to do ourselves later.  

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The young man (Chris) came on time.  Scheduling was easy with a phone call.  He did a very thorough job - scooped all the debris and dirt out and then hosed them.  Cleaned up all the debris and left the area looking nice and clean.  Great job for a good price (others I had phoned wanted approx. $200).

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