Sergeant Windoor

Oscar is a very nice guy but is very disorganized. It was hard to even get scheduled, despite my special order already having arrived at the place where I ordered my windows from. He scheduled 2 days to do the work, he was clean and courteous. But I had told him on the onset I wanted an upgraded screen door for the slider due to kids, pets, heavy traffic. He never ordered it and then when he finished installing there was NO screen door (not even the non-upgraded one). He first said the store probably forgot, then a few weeks later when I called him he said it was on backorder. I get it- he'd already been paid and didn't care about this final piece but it was frustrating. Every month I'd ping him to see if there was finally a screen (this went on since JULY) and finally today I went directly to the store. They had screens right there, and they were even nice enough to deliver it for me since they felt bad about having referred Oscar to do the installs. It was an easy resolution but I wish he would have just told me 4 months ago that I could go handle it myself instead of giving me the runaround. I won't hire him again but wish him the best.

FANTASTIC! Oscar is a true pro and got the job done on time and on budget!