ProTech Security Systems

There were problems with the estimate: Three of us counted doors and windows (the estimator, the installer and i) and we never seeemed to agree (its a very small house). But one big window required two devices, which had not been counted. PLus only when I talked to Eric did I learn that it was possible to have 2 magnets installed on windows that you might want to have open, yet still armed, sometimes. I opted to do that to 2 windows. Todd had explained to me that having more than 10 windows wired would require a slightly larger monthly fee ($39 vs. $35/month), but apparently my decision to wire 12 instead of 10 was not conveyed to the installer so he came prepared to insgtall 10. He did come back to install the 2 extras but I had to call to remind them that the job was not done. Then I got a $118 bill for the 2 extra sensors. When it only cost $94 install the first 10 that seemed extraordinary and had not been explainged to me ahead of time. The installer did a good job but neglected to check that windows were fully closed before placing the devices, there fore 2 windows had devices that were misplaced. ONe has been fixed but I did not discover the second problem until later and have not yet called to get it fixed. All in all, the product seems very good. It has been set off accidently and ADT (the monitoring service ) responded as they should. I've also set it off and then punched in the code immediately and that generates 2 automated calls to the house and my cell telling me that they have not notified police, which seems adequate. The system can accommodate my two cats, they are not heavy enough to trigger the monitors. Protech's estimating and installing procedures could use some polishing, hence my overall grade.

THEY PROVIDE GREAT CUSTOMER SERVICE. THEY WERE VERY POLITE AND WALKED ME STEP BY STEP THROUGH THE ENTIRE SYSTEM. THEY WERE VERY UP BEAT AND VERY STRAIGHT FORWARD.

OUR NEW ALARM SYSTEM WORKS JUST GREAT. I LIKED THE FACT THAT THEY CAME AND GOT STRAIGHT TO WORK. THEY GOT THE JOB DONE QUICKLY BUT ACCURATELY, AND EVEN EXPLAINED HOW TO USE IT.

THE COMPANY INSTALLED OUR ALARM SYSTEM. IT HAS TWO BOXES AND IS VERY ACCESSIBLE. THE COMPANY WAS PUNCTUAL AND VERY RESPONSIVE TO OUR NEEDS. IT'S SO GRATIFYING TO HAVE THE ASSURANCE OF BEING SAFE AND SOUND.

WE LIKE THIS COMPANY BECAUSE THEY ARE ALWAYS VERY RELIABLE. WE TRUST THEM AND KNOW THAT IF WE HAVE ANY PROBLEMS THEY WILL TRY TO TAKE CARE OF IT AS SOON AS THEY CAN.

THEY INSTALLED THE ALARM SYSTEM AND PUT THE KEY PAD BY THE DOOR. THEY ALSO ADDED TO THE SYSTEM THE FIRE AND CARBON MONOXIDE DETECTOR. WE ARE VERY PLEASED WITH THE COMPANY. THE PRICE WAS VERY REASONABLE. WE NOW CAN FEEL SAFE AND SECURE IN OUR HOME.

THEY INSTALLED A SECURITY SYSTEM, INSTALLED A KEYPAD BY THE DOOR, AND A FIRE AND CARBON MONOXIDE DETECTOR IN OUR HOME. THEY WERE VERY PROFESSIONAL AND VERY KNOWLEDGEABLE.