Progressive Pools and Spas
About us
Swimming Pools and Spas, construction, remodeling and renovations, weekly, monthly, vacation service and repair. Replacement parts and chemical sales.Green pool clean up, new pool start ups and post plaster care. Equipment: pumps, motors, filters, heaters, electrical, plumbing (above ground and below ground), hydrolic design and evaluation, valves and valving, leak repair, lights, timers cleaning systems, remote systems, autofill, slides, diving boards, handrails, ladders, covers commercial and residential. We employ a mix of the most experienced professionals in the industry and can handle the diverse jobs both large and small. Beating our customers expectations quickly and efficiently is our main goal.
Business highlights
Services we offer
Pebble Tec, Vacation cleanings, Weekly cleaning service, cleaning systems, decking, efficiency upgrades pumps, electrical, heaters and remote systems. Pool equipment installation, lights, one time cleanings, plumbing repair and replacement, replacement and repairs., tile, tile cleaning. Remodeling pools. Plaster
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 15% | ||
| 23% | ||
| 8% | ||
| 0% |
It's possible our pool tech just has too many clients to service properly. They seemed nice when we first met.
"I contacted [member name removed] and explained that we are in the process of adding some exceptional personnel, eliminating the unreliable ones. The management has been restructured and check systems are being implemented to provide the A+ service our customers are accustomed to. I assured her I will guarantee excellent service should she ever change her mind and give us another chance. I really appreciate the input and we parted on good terms. I am sorry for the troubles that she experienced with our service and hope some day she will have the opportunity to experience the quality service we expect from the team of pros we have now after all the restructuring and new processes that are in place. Thank you again [member name removed] for bringing these concerns to our attention. Best Wishes, Bill Briggs (General Manager)"
The first pool serviceman (~3 months) did a backwash and neglected to notice that the hose had large holes in it therefore leaving a large amount of white DE residue all over the stone in my backyard.
The second pool serviceman (~ 8 months) noticed the backwash hose needed to be replaced and did it for me BEFORE he covered my backyard DE like the prior serviceman. However, months later this serviceman told me my filter motor wasn't working and had me call in a repair. I used my home warranty (not progressive) and learned that it was a clogged pipe that should have been cleared by my weekly service. I voiced my frustration to Progressive Pools and someone was going to call me back, but never did. I had to pay $60 for my home warranty service charge even though nothing was wrong and it was due to error of the progressice serviceman. Everyone makes mistakes (although I was assured this was a very obvious clog) so I continued service with them.
The third and final serviceman (~1 months) has done a poor job cleaning my pool but that is subjective. However, one day when he was here for my weekly service my filter wasn't working (separate issue from above). Instead of notifying me of this via doortag or phone call, he wrote it on the timecard stored in the timer clock of my pool - who looks at that? I called to complain and they agreed I should have been left a door hanger noting the problem.
There are so many pool service options out there, it just isn't worth the frustration dealing with them anymore. Also, each month I was getting more and more chemical charges. Shopping around, found better deals with chemicals included. The pool servicemen were very nice and even left cell numbers if I had questions about a minor issue, etc. However, I was paying for weekly pool service and wanted something more reliable. Not terrible, just not for me.
"[member name removed], I am sorry I am so late in my response to you (still working on my techie skills). I am sorry for the problems you encountered with our service and if you like I will make the situation right. If we were at fault then I have no problem Covering the call. We have a very strong fine tuned team now that I can personally guarantee you that we can beat your expectations of our service now if you would consider a second chance. You mat contact me directly on my cell 909-3338 or our office at 747-3380, Thank you for the input, William Briggs (General Manager)"
Licensing
State Contractor License Requirements
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