PREMIER POOLS AND SPAS

After having legitimate experience with this company in Tucson, I would NEVER recommend this pool company. Make sure to also look at their other profile for this company on Yelp. It's a double listing. They get 1 star only because I can not give them zero stars. I strongly suggest contacting the Registrar of Contractors to see how many claims they have had and have active against them - not meeting minimal industry standards- in their short time in business since 2017 when Premier first started doing business as BOA Vista Pools & Spas. Our pool broke ground April 2018. Stephens inexperience and lack of professionalism has plagued this project from day 1. He has exhibited poor construction, poor follow through, poor communication, and just bottom line- not delivered what we were promised it paid for. We still have not officially- as of Feb 2021- we still have not officially taken ownership of our pool because Stephen fails to complete a properly working and functional pool. We had to bring in the register of contractors because he took part of our money and then abandoned our job site. we were awarded 17 line items of things he has failed to deliver or meet minimum standards of satisfactory product. He even after that - made many promises he does not keep. I welcome anyone considering using this pool company to feel free to contact me. I'm sure after talking, you will have all the information you need to find a different pool company. So many reputable pool companies with a long history of satisfied customers. This is not one of them. Wish we had done more research. We initially went with this company because they said they went above and beyond for their customers. They touted how they did everything above what all the rest are doing. All lies. We were bamboozled. Almost 3 years and we have not officially taken ownership of our pool, our pool has never been functional and operating as it's supposed to, riddled with so many problems, leaks, poor design leading to poor function, if it even works at all (our fire pot has never worked for more than a few weeks). they they can't keep any of its employees because their lack of regard for quality and service puts employees on the front lines of having to lie to customers! Stephen is not professional, doesn't do what he says, makes promises he never plans to keep and has proven to have zero ethics when it comes to maintaining good business relationships.

Was the worst experience. The contract was signed Oct 06 to be finished by Feb so the patio people could work. Paper work was ignored till Jan 5 and construction did not start till Feb. Not only did the salesman lie to me, but he did most of the tear down to "prep" for the new const. He underbid and was CYA. Over the next months; yes, it took 6 months to complete, the finger pointing, excuses, whining, complaining, and unprofessionalism by most of their crew and sub contractors was appalling. I wrote a nasty,but true, letter to the company when asked to evaluate their job resulting in the firing of the salesman and const foreman. The whole job took from Oct to May to finish........... Now, today, 2/26/11, I need a new pool cover as the old one diid not last. NO ONE has any record of my job. Not Premier or the pool cover sub. They excused their incompetance by expunging my records. If I did not exist then they did not make a mistake!! They have NO ethics, morals, or honesty. They are the epitome of what gives their industry a bad name.

Needless to say, never agree to pay in full before a job is finished! When we said we would wait till the plasterers actually showed up before handing over the final payment we were called blackmailers and told we would have to get a bank check not a personal check,not part of the original contract. It was more than a week later that they showed up and finished the job, dripping plaster over our rocks, slate and furniture. When this was pointed out to one of the head contractors his reaction was"oh, is that what that is" and walked away. I have owned and renovated 5 houses and NEVER had a worse experience. We kept stressing that communication was very important to us and regularly, calls went unanswered, people didn't show up when expected and even the boss passed the buck over and over again. Don't make the mistake we made. DON'T use this company. They don't care about the customer and they lie without hesitation.

WHEN THEY CAME OUT THEY WORKED AROUND MY TIME FRAME. THEY WERE VERY HONEST AND ANSWERED ANY QUESTIONS THAT I HAD. THEY CLEANED UP AFTER THEY WERE DONE. THEY WERE VERY RESPONSIBLE.