Overhead Door Company of Tucson and Southern AZ

Outstanding! The technician arrived early (called before to let us know). He was very personable, knowledgeable and obviously expert. Door is now working like new, best it has worked in years. All done at a very reasonable price. I highly recommend and would call them any time I have a garage door problem.

We had a garage door opener motor that has been on its’ last leg for the last year and sure enough it breaks on the weekend. Called Overhead Door expecting to get a voice recording or 3rd party answering service; however, I actually got a real person who was actually working there at the time named JR. Within an hour, JR had a technician (Alonso) at our door and an hour after that, the garage door operator head and belt drive rail was replaced and working like new. I did not have to pay them until I was absolutely 100% satisfied with the job. I waited a couple of days of opening and closing use, and then happily paid my bill; which was a lot cheaper than I had anticipated for having the work done on a weekend. Needless to say, I will be using Overhead Door for all my future garage door needs.

We are extremely pleased with our new 9-foot-wide insulated garage door and opener. Ken came to our Green Valley home to hear what we wanted and to explain various options. He then took measurements and got information from us about the paint color we wanted. At the office, JR kept us informed about when the door would be ready to install and Sue was very pleasant and efficient in handling the contract and billing. Jeff did the installation and carefully explained how the two remote controls and the wall unit work. Minutes later, Ken came by and spray-painted the door, which matches the garage and house perfectly. By the way, the equipment has been working without problem since being installed four weeks ago. Based on the many reviews I had read at several websites beforehand, I had high expectations. But the team at Overhead Door Company of Tucson and S. Arizona still managed to wow me. Thanks for your expertise and great customer service.

Excellent in every category. Will definitely hire when needed again.

Went very well. I appreciated Brandon and his work that he performed for me on April 2nd. He was very helpful with my questions and showed me things I can do to extend the life of my opener, springs, etc. I had him adjust spring tension, replace my door seals and add rat guards. The price was right. Felt like I received my money's worth.

Whatever issue I have with garage doors I always go to Overhead. They always exceed expectations and provide a good value. This time I had my garage doors replaced but have used them for repair and maintenance with overwhelming satisfaction.

Brandon was awesome! He called 10-15 minutes prior to notify me he was on his way. He was very friendly and knowledgeable. He quickly found the problem, repaired it, attached a new handle, and it now operates smoothly. He even took the time to show me exactly what was wrong and how to maintain it. And very reasonable priced for all that was completed. Thank You!

Great! Extremely polite technician. He made very helpful suggestions. Very knowledgeable.

Overhead Door replaced my whole system for about $450 including labor and one remote control. There were two young men, and they were done in about an hour. They were not pushy, they were friendly and respectful. The door works great now.

Excellent! Service technician was prompt, courteous and helpful with insights. Project was accomplished quickly. Very satisfied with the results.

Came out on a Sunday - it took about 45 minutes. You can only see the damage if you look closely. Work done quickly and in a professional and friendly manner.

They were patient and re-scheduled the work when I needed that

Torsion spring replacement went well. Had him add struts to fix sagging door; that went well. But they charged $30 each for replacement cables which is pretty outrageous for a cable that cost less than $10; next time I'll replace the cables before he gets there.

They did nothing wrong. Just trying to sell me rollers for the garage door. I could've just gotten a deal with rollers included instead of paying some high amount for them afterwards.

I've had good experience with them. They gave me same day service. The service manager is extremely customer service oriented and very kind. The technician that comes out does the work that is needed. I've used them twice and they've met what we needed. I don't know prices of garage repair so I don't know how to rate them on price. I don't know what the going rate is. I didn't know they could get here so fast. I would definitely use this provider again.

I was pleasantly surprise, they came right out. The serviceman is excellent. He kept the price that he promised. He gave me an estimate. They worked out an great price, and they were able to come out immediately when we needed them.

They were excellent. Prompt and honest service.

Brandon was on time, explained what he was doing as he went along and extremely competent.

Called them at 5pm and sent a tech out right away. Professional tech who did an excellent job replacing parts on the opener. Even gave me technical support on how to keep your garage door running smoothly. I would definitely recommend them!

They were horrible. I had paid for the services and then the gentleman came out. I wasn't home, he was speaking to my grown son. The gentleman was unaware of a voucher so I was unaware after I had hung up that he had charged a full price for it. When I got home I called and said, wait a second, I have a voucher and they let the communication go in letting the worker charge the full price. In talking to the woman, she said, oh yeah, we're going to look into it, we're going to look into it. About 6 months ago, I finally got the check because I was talking to the owner when nothing happened. I had a broken spring. When they got here they said do you want this spring, a better spring or the best spring? Their prices were higher and I didn't know them until I was on the phone to say go ahead and do it.

The technician replaced the garage door spring which was broken. He gave us an honest appraisal of the cost and our options. Because our garage door spring was pretty outdated, he showed us how we could update it and what the benefits were. There was no pressure to upgrade the system, just a detailed explanation of our options. We asked him what his honest recommendation was and went with that. We are very satisfied with the service and result of the repair.

They were on-time to give an estimate and communicated well leading up to the install. The install lead time took about 3 weeks to prepare the steel, I guess. The install itself took three hours and was very professionally done. The price was good considering the company's experience doing the same work.

Serviceman scheduled promptly, arrived on time, did only work that was necessary.

I asked if I could do it for less, told me fo $250 they could replace with a reworked motor came back 2 days later, with a motor that sparked, was dirty and looked burned out. It did not work and blew a fuse. Told me they would reschedule that week 5 days went by . no call later so I called. Then told me they would not reccommend a reworked motto ( thank God ) gave me another suppliers name . I did not call them Then I called a competitor who did it for $265 PERFECTLY !! Poor judgment all around The Serviceman was polite and apologetic at least

My garage door opener did not work. Overhead Door came promptly and replaced the entire mechanism.