Orangutan Home Services

DO NOT do business with this company. They did not honor warranty agreement. Overcharged for replacement. Don’t respond to phone calls.

They're trying to advised me that I will be needing a service in the future that will cost me too much. And I realized that my A/C Unit is new and I won't be needing that job at all.

They did pretty good. I didn't have much to do with them, my wife did. I thought it was a little expensive for the work they did. I think they charged $200, $220, something like that. It took them a couple days to get down here. They did ok. The person I talked to was very outgoing and gave me some information. I dealt with him instead of the other people that were here. It was very professional. I didn't get mad at them so I didn't throw anybody out. I would use them again if they wanted to come down here and do some work.

I signed a contract for multiple years. It was more on the scheduling.

I signed a contract for multiple years. It was more on the scheduling.

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They are actually located in Phoenix so they have to send someone down and one night when they sent them down they are often different and I like to have the same person all the time. And their prices on the repair are high, they were very reasonable on the installation and not so much on the repairs.

Excellent

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Keep in mind that I live out of state and am renting the property so I am not able to be there in person.  The technician fixed the issues but the remainder of my experience with Orangutan was terrible. They replaced our HVAC system in September 2011 and called to schedule an inspection.  I scheduled with them and they failed to show.  I called and rescheduled and when they finally showed, they told me that there was $1200 worth of damage to the system which I could have them repair or install an entire new system.  I told them that it was ridiculous to install a new system when the current one is not even 5 years old.  I had to remind the technician that Orangutan installed the unit in 2011 and he did not seem to know that.  I still had the warranty paperwork and asked him about the 5 year warranty that had not yet expired.  He told me that we were not covered because the issues were due to "act of god".  I called the main office to speak with a manager about why the warranty (that should have covered parts) was void but couldn't get any answers except "act of god". They did agree to drop the price from $1200 to $615 to fix the issues.  I was worried about a potential fire so I told them to go ahead and fix it.  I asked the technician to e-mail me a copy of the invoice for my records which he agreed to do.  Over a week later, I received a call stating that I owe Orangutan $685.  I stated that I had not received the invoice and I will pay after I receive the invoice.  I did not receive the invoice so I called the next day and they took my message.  After 4 days, I still did not receive the invoice so I called them to inquire.  I was told that the individual that I spoke to just returned from a family emergency and he would send me the invoice.  That was on June 4, 2015 and today is June 24, 2015 and still no invoice. I had to contact another HVAC company to do an inspection to confirm that they did the work and did it correctly.  I will not contact Orangutan for services ever again.  They are very unprofessional.  I read about them online and most of the reviews are scathing.  I do not recommend this company.

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THEY DID A NICE JOB. THEY COME OUT ONCE A YEAR TO CLEAN THE AIR CONDITIONER AND THE AIR DUCTS. THEY NEVER LEAVE A MESS THEY ALWAYS CLEAN UP WHEN THEY FINISH.

I HAD REALLY BAD ALLERGIES BEFORE THEY HAD COME OUT TO CLEAN MY DUCTS. AFTER THEY HAD COME OUT I AM FEELING GREAT AGAIN. THEY DID A VERY THOROUGH JOB. I WOULD RECOMMEND THEM TO ANYONE.

THEY DO A GOOD JOB, I HAVE A FIVE YEAR CONTRACT WITH THEM, SO THEY COME OUT QUITE FREQUENTLY TO CLEAN OUT MY AIR DUCTS. I HAVE 10 FELINES SO MY AIR GETS DUSTY WITH DANDER, IT'S NICE TO HAVE THEM ON CALL.

THEY WORKED IN A TIMELY MANNER AND ANSWERED ALL THE QUESTIONS THAT WE HAD. THEY WERE A VERY WELL MANNERED COMPANY. THEY DID A GREAT JOB IN THE CLEANING OF OUR AIR DUCTS.

THIS COMPANY WAS ON THE MORE EXPENSIVE SIDE. THEIR WORK WAS JUST AVERAGE AND WASN'T WORTH THE MONEY WHAT SO EVER. I WOULDN'T EVER HIRE THIS COMPANY AGAIN BASED ON THE QUALITY OF WORK.

THE MEN WERE ON TIME, AND THEY DID THEIR JOB WELL. THEY SHOWED ME HOW TO RUN MY NEW AIR CONDITIONER, AND THEY JUST SEEMED REALLY PROFESSIONAL OVERALL.