Omni Pool Builders and Design

Our pool is beautiful, however we was scammed out of a lot of money. It was a 350,000.00 pool. We paid 371,000.00 and got way less than what we agreed on so if you decided to use them you better get everything in writing. They fired our salesman and of course blamed everything on him they changed item like I order cooper fire bowls they put black fire bowls in didn’t say a word about a refund in price until we called a meeting in the office. I ask for an itemized print out of each item like a spreadsheet to show the price we paid I final got a made up list after the project Wes finished. I was charge 11,000.00 for cooper bowl and the refunded only 1200.00 for the difference in cooper and metal my sunken kitchen was suppose to have a pitched roof with exposed beams and wood ceiling. I didn’t get any of that it’s a flat roof with painted ceilings no refund for that!!’ Was told we would have led lights around the pool with porcelain pavers , no lights and no porcelain paver just travertine all the same color, my biggest problem is they added change orders for things we was already charged for like we added extra length to the pool and it was added to the contract 10,000.00 we verified with our salesman rep the new price. Even have text messages to prove it. Don’t worry we are filing a lawsuit but I hate to see anyone else get ripped off they sell you the best but install the cheapest. They made changes without talking to us and blamed it on the sub contractors .

Omni just finished an inground pool removal on our property (April 2019) because my husband and I no longer used the pool and we were tired of the upkeep. I am very happy with the result. The Omni team, from the manager Ysabella and the project designer Nick, down to the crew that did the actual physical work were phenomenal. They were always courteous, professional and conscientious. The process of having a large inground pool completely removed with the hole filled with dirt, landscape gravel installed, a patio redesigned, and then having the entire area cleaned up so that it is ready for planting, building, or whatever, is a cumbersome one involving heavy equipment and noise and we dreaded what we expected would be a nerve-wracking experience. However our experience with Omni went very smoothly for us with no major disruptions. They removed a pool for us, but if I ever wanted to have a pool installed again on a property, I would go with this company. They are first rate. I recommend this company highly to anyone.

We absolutely could not be happier with our Omni Pool experience. Aaron designed the perfect pool. Jessica helped us make great selections. Beth kept us informed with all scheduling details. Martin saw the project through to its perfect completion. Ventura has been exceedingly helpful and patient with aftercare. We changed our mind several times along our journey, and the Omni team did everything possible to make our wishes come true. Everyone at Omni works together to provide an exceptional customer experience and a quality product. We LOVE our pool and highly recommend Omni Pools to anyone who is looking to invest in the best!

Our building supervisor Kurt is an absolute professional and a great person. Thank you Kurt for our amazingly beautiful pool ! Five Stars ?????

The people at Omni were pleasant to work with, but when it came down to executing the various tasks, they fell short of their good reputation. After I accepted the electronic contract, I had to contact them multiple times over the course of several weeks to get the job scheduled. Once the job was scheduled, the majority of the work was completed within a week - which was good. However, after that, there were open trenches with the new pipes for at least a week and a half. No one came by during that time and I ended up calling them to find out the status of the job...since it was mostly complete and I needed to get things covered up so that the patio work could start. The scheduling department didn't know the status and got back to me within a day and sent a crew to backfill and complete the plumbing by the end of the week. When the crew did return, they backfilled the trenches and poured concrete around the new skimmer box. However, they didn't bring materials for concrete forms so they ended up using a large brick paver and several pieces of plywood from my yard to keep the concrete from spilling over. They didn't ask to use my materials, I just noticed when I got home from work. Not a big deal, but it does indicate a certain lack of professionalism when a crew isn't prepared. Once the trenches were covered, I received a phone call the following week asking for final payment. I let them know that the work wasn't complete since there was a vertical tube coming out of my skimmer and the auto-fill device hadn't been setup (there is a bag of parts on my patio). They were very understanding, and surprised that the job wasn't completed, and said that they would have someone out to complete the tasks shortly. As of this review, it has been two weeks since that phone call and I haven't heard from them or seen any progress. My pool still remains empty and littered with the construction debris from their work. My biggest mistake in this job was assuming that things were naturally moving along when they weren't. I would reluctantly hire Omni again because of the price, but would need to micro-manage the work to make sure things didn't drag out. Of course, I have yet to actually fill the pool and use the newly relocated equipment/plumbing. Hopefully, everything will go well??

Omni is by far the most professional and caring pool company. They walked us through the process and gave us a competitive proposal. They continually stayed in contact with us, made sure to ask all the questions and never tried to sell us unnecessary products or equipment. Most impressive was their customer services. Even after two years when we had a pump problem they came back and fixed it at no charge. After three years we had a couple of small dings in the quartz and without even asking how these dings occurred came right out with a crew and fixed them for no charge. They followed up and made sure we were happy with the work. Now that is customer service for life! Martin and his crew are total focused on making sure they have customers who are not only happy but know they can depend on Omni Pools to take care of them. So impressive!

We were very pleased with Omni Pool Builders and Design. After visiting several pool building companies, we chose Omni Pool Builders and Design for their professionalism, quality of product used and quality of workmanship. The process went very smoothly and their time lines were realistic for completion. The employees are very knowledgeable and addressed any questions we had. I would definitely recommend Omni Pool Builders and Design for anyone considering building a new pool. We had a great experience!

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