Luna Pool Service

Horrible service. Dropped me without warning because I missed one payment on a filter that I didn’t even need, and the payment was one year ago. Changed cleaning times on me constantly, and never really finished the job. Also, raised prices on my twice. I wouldn't wish Luna pools on my worst enemy.

Great! He is now servicing my pool.

Was going great till Luna split area and gave our area to another person. Walt was knowledgable on chemicals but was not registered/certified and did not do repairs. He is very talkative.

See above.

We were with Luna for 2 1/2 years. They split the business into east Tucson and west Tucson 4 months ago. We were fine with Luna until the split with our west location falling to the new company. We were not happy with the new company and switch pool service.

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Justin could have made a lot more money on this job if he wanted to. In addition to needing a new pool filter and pump, I had two ancient spa jet pumps that needed replacing (the pool is an exercise pool). It was a very old, and complicated set up.
Justin spent extra time researching what I had, analyzing it, and figuring out that I only needed ONE spa jet pump to run the jets, and he also figured out that I didn't need the extra horse power model that other providers said I needed.
All in all, he saved us over $1000.00. Also, simplified the whole complex plumbing set up, making it much easier to service in the future. I  recommend him without hesitation!

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• The problem was fixed after I switch the circuit breaker off and on several times as instructed..  He helped me fix the problem even though he knew he would not be compensated.  He said he is considering moving back to Phoenix.  If so, I would not hesitate to contact him for repairs.
  
  

he is prompt and good at what he does but he doesn't honor the coupon he posts on Angie's List. he says he only has it there to generate more business when he needs it and "they" were supposed to take it down. I just don't trust people who act like that.

They were very forthcoming on their availability to complete the work as well as challenges that they thought that they would face in pouring a new slab.  After looking at the equipment they recommended a variable speed pump managed by a phone app.  Justin was very good at keeping me up-to-date on the status of the equipment order and concrete crew.    I work from home and was a little concerned about the noise.  That fear was largely unfounded as the crew was surprisingly quiet and let me know when it would get loud.  The completed work -- including the cleaned boulders -- is fantastic.  Justin has tweaked a few things after the installation, but we expected that.  I love working with Justin and his team and will hire them in the future.

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On Memorial Day I was having pump problems, I couldn't get it to prime. I tried everything I could think of and everything the manual suggested but it didn't work. I called Luna Pool Service and Justin answered. He was, of course, busy but he took the time to ask me about the issue I was having and asked me if I was willing to try a few things. Over the course of about 4 phone calls back and forth where he proposed and I tried different remedies, I finally got it to work!. I gladly offered to pay him for a service call but he refused payment, saying perhaps I would think of him if I needed help sometime in the future. Now, when is the last time you had service like that?
I had never spoken to Justin before and he took the time to walk me through the repair and then declined to be paid for it! Need I say more?

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Excellent service! Fabulous work! If you can't get an immediate appointment, wait, because he is worth it!!

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After trying to schedule with two other pool services who pressured us and refused to be flexible and then did not show or follow up with phones calls we decided to try Luna. Justin was flexible, have is good explication of what we purchased, and was very professional. We liked the company so much we decided to use them monthly for pool service.