LOS CERROS WATER CO

Called as a new customer to obtain information and immediately got the manager, Jody Carlson, who acted like a dictator of a small country. She refused to answer any questions until she read her checklist of requirements to include that every other sentence referred to that a deposit of $60 was required and her admin fee of $20 before any actions, reactions, and/or questions would be answered. When I mention how uncooperative and not customer service friendly she wasn't being, I asked to speak to her boss or the owner. She refused and said, "that'll never happen!" I asked her to fax her application and hung up on her. When she fax the application forms, she wrote on the cover sheet a berating comment and that I wasn't a nice person. I called her back and told her her opinions were immaterial and that she was out of line. I asked to speak to her boss again, she refused. I had my attorney located the owner who is a 91 yr old man in a nursing home that is only worry about two things, his financial bottom line and whether he can make it to the bathroom in time. He has no clue what his manager is doing or how she is treating customers. Mr Alan R. Friedman, also owns the American Property Exchange with business and they apparently use his real estate license to conduct business. His final excuse for Carlson's conduct was she hadn't had a vacation in five years! My recommendation to him was maybe she needed a permanent one since she was overwork and apparently over stressed.