J & B APPLIANCE

It does not get any worse than this company They were assigned to me for a simple repair by my home warranty company. The repairman came out and said he would order the part and it went nowhere from that point. The receptionist is beyond rude and should be fired The manager, April, refuses to return calls (that is assuming the nasty receptionist gave her my messages). She apparently does not understand the meaning of the word "service." They took my co-pay and never answered the phone or returned my calls I call this thievery. If I could find the owner of this company I would let him know. This cannot be what he wants to have happen. Luckily the home warranty company has assigned a new company to handle my repair. DO NOT even consider using them. I sent all the other negative reviews to my home warranty company and suggested they sever ties with J & B.

Was able to fix our double oven quickly and had us up and running in a single visit.

Roaches... Keep reading....The first time they came out, they said they did not have the part to fix the issue, and would call when the part was in. They called a week later to ask me for the part number, as their repairman had not written it down to start the ordering process. Three weeks later, they called and scheduled service. Two hours before they were to arrive, the called and said the part was not the right part (they had just gotten around to opening the box). Two weeks later we still hadn't heard anything. We called AHS (to switch providers) and then they contacted to schedule. The repairman arrived, who was malodorous (again) . After an hour in, I walked in the kitchen and noticed a three dead cockroaches (the repairman had killed and left there). I was horrified (assumed they came from under the dishwasher) then noticed one crawling out of his box. I opened the box, and killed three more. I took the box outside and told him there were roaches in his box. His response, "could be". I killed another one on my counter and two more on the floor. There were also numerous small black bugs on the floor, killed approximately 10. The cherry on top? When he left, the entire dishwasher did not work. He told me it would work when it dried out.

Disastrous experience with this company. I'm left with a machine not only unfixed after over 3.5 months of this company's botched repair attempts and utterly dysfunctional customer service department, but in worse condition than when I first called them due to damage inflicted by their service technicians and for which they are conveniently denying the occurrence of. My experience of this company was so bad that I've filed a complaint with the Bosch Appliance Company management themselves and now refuse to purchase another Bosch appliance (I currently own a house full of them, unfortunately) because, if this is what Bosch considers a "Bosch-authorized service agency" then I am screwed and so is anyone else who owns Bosch appliances in the City of Tucson. I feel very strongly about the moral obligation to warn others about my experience so as to reduce risk for others. I will be back to amend this review with further details, including specific names at J&B Appliance, in the near future when I have some more time.

Technician started selling a new refrigerator before even looking at the one he was there to fix. Used our vacuum to clean the coils since he didn't bring his own. Dunked his had and thermometer in the pickle jar to test the temperature, Spilled pickle juice all over the floor and left the mess for us to clean up. Totally unprofessional. I wouldn't be surprised if the problem persisted.

I had a service call with J&B last May. I contacted J&B to look at my range because the heating and broil elements did not heat, even though the stove top still worked. They sent Armando out to look at my range and do what the refer to as a diagnostic ($90.00). Armando spent several minutes with his test equipment unable to figure things out. While Armando was poking and prodding around the back of my range, he made several calls to his senior tech for advice. To me, I was getting the idea that Armando had no idea what he was doing. After about 30 minutes, he concluded that I had a bad 220v outlet, and I decided to hold off on anything further. A few weeks later I had a certified electrician come out to test my 220v outlet just to find out it was functioning just fine. I called J&B back to share this info and get some resolution for the $90.00 I already forked over. So, they sent Armando back out to follow up on his own diagnosis. After I explained to Armando that I had a certified electrician disprove his diagnosis, he tested the outlet again and said it was still bad. At that point I was getting irritated and asked Armando to leave my house. I did some research on my range and came to the conclusion that the control panel needed to be replaced. I ordered one, and installed it myself. The oven works just fine now no thanks to J&B.

So far my experience with these people has been absolutely horrible. They came over on May 31 to do a warranty repair on a virtually new Whirlpool fridge (many of the functions on the front of the fridge user interface were not working properly, so the fridge was doing weird things). They replaced the interface and told me all was fixed. While the repair people were still here I asked them to go through all of the functions that had not been working and despite what they had said some of them still didn't work, plus there were new problems (like pushing a button to supposedly adjust the ice type shut down the whole unit). They told me they would have to order a new interface from Dallas which might take up to a week. Two weeks later (today, June 14) I finally called them bc I had heard nothing from them. The person on the phone took a long time checking records and finally told me she'd have to call their Tucson parts department because she didn't know whether the part had arrived in Tucson from Dallas or, if not, when it would arrive. When I complained that it had been two weeks since they had been here she insisted no, the first they had even heard from Whirlpool was June 2 so I must be wrong. When I told her I didn't think so and that I would check my records she told me never mind that I was badgering her; I told her I'd add her comment about my badgering to the report. Let's hope they fix the fridge, though now I suspect the service will be even worse since apparently I'm a badgerer. Stay away from these jokers!

They are an American Home Shields provider in this area so we had no choice. They came to replace a panel on the dishwasher and now it's broken and doesn't work at all. We are forced to wait another 5 days before the next available appointment.

On or about October 21, 2015 we contacted federal warranty regarding our Whirlpool washer which is insured through Federal Warranty Service Corporation until 2019. This washer is 2 years old. The initial contact was made to J&B and 3 weeks later a tech was sent to our home. His diagnosis was to replace the tub and the ring. Approx 3 weeks later the same tech arrives to replace the tub and ring in which he did, but he failed to test the washing machine to ensure it was actually repaired properly. Shortly after he left, within 5 minutes we started the load and the washing machine shook and jumped violently, approximately 2-3 feet out of the position we have it in, which was worse than the initial reason for our call to J&B. This caused the which was replaced to be damaged to the point of requiring another replacement. We immediately contacted J&B and they rescheduled another service visit for another 2-3 weeks out. It became very frustrating and we contacted both J&B and the insurance. I spoke to Pam, the manager on numerous occasions and Pam is the most rude individual I have ever dealt with when it comes to any type of service, retail or customer service. Pam is very unprofessional and all she has done for us is argue with both my wife and I  no matter what. On December 1, 2015 the same technician came out and tested the washer on spin a dry spin, no water. My wife noticed and asked him if he could test it as a normal load as we do not wash without water. Of course the machine will not shake the way it does if ran dry, but who washes with no water? As soon as he tested it properly, the machine started to shake and bounce violently to the point the technician did not know what to do and became very nervous. He finally was able to reach over and unplug it. His diagnosis this time was, " I think it is the transmission but I thought these didn't have a transmission." On this date the tech actually pulled the washer out and noticed some oil right below it and asked if we knew how it got there, at this time he stated he would call the manufacturer to see what it could be. On Friday December 4, 2015, we contacted the insurance company who pays and contracts J&B and they had not been contacted, nor parts ordered. The nice representative at the insurance was nice enough to call J&B appliance for us as we are done talking to Pam and found that nothing had been done as far as ordering parts or notifying the insurance of the extra repairs required. Pam told the representative at Federal Warranty that she would notify the technician to get this issue taken care of and order the parts needed by Friday December 4, 2015. We contacted Federal Warranty service on Monday December 7, 2015 to ensure that J&B had contacted them and J&B had made no effort to contact the insurance to get this issue resolved. While on the phone with the insurance they made the contact to J&B for us and found this information out. The representative at the insurance started looking at the dates of the initial call and noticed this had been a long drawn out process for a washer repair. She asked if I could be placed on a brief hold to speak to someone above her to see what could be done to not keep us waiting us even more. She came back and stated that if J&B did not contact us by the end of the day Dec 7, 2015 they would have a different service provider come out and continue with the repair and diagnostic. This company claims to be around for a long time but they are not even accredited by the Better Business Bureau, probably explains why I have not been contacted by J&B since a complaint has already been filed through the BBB of Southern Arizona. My recommendation is do not use this company unless you would like to have to deal with Pam. This manager has no people skills, no customer service skills and is there to fight with her customers. Pam has been playing games with us by rescheduling and canceling our appointments 1 day before the appointment. There are plenty of honest, trustworthy appliance companies in the Tucson area that do not play games with their customers, treat their customers with respect and actually get the work done correctly and in a timely manner. As far as the price goes, I estimated from what the insurance and J&B appliance has informed me. I believe the price is higher now since more repairs are required as well as repairs on repairs that were previously made. I will not mention the tech's name because it is not his fault this company still has him on the payroll.

If you care to read it, here is my experience with them. If you don?t want to read it all, just do yourself a favor and call someone else.
When J & B Appliances called, we scheduled an appointment for the 20th. Their tech came on the 20th, said he needed to order parts and the office will call when the parts are in, probably the 22nd. I called them on the 22nd, was told she did not know if the parts were received and she would call me back. I asked; at that point their next available appointment was the following Tuesday, the 27th. (I would have thought she would have put me in for the appointment on the 27th). When she did call back the next day, now the next available appointment was not until the 30th. I complained about this delay and she said she would try to work me in earlier if they had a cancellation. I did receive a call on the 26th that their tech could be there on the 27th, unfortunately I had a conflict for the only time of day he could be there. I said fine I would be here on the 30th for him. But, since she had agreed to work me in on a cancellation, she never put me on the schedule for the 30th. Now the next available appointment was not until Tuesday, November 3rd. 
When their tech arrived yesterday, the 3rd, he had brought the wrong ice maker for my fridge, but said he fixed the water line leak. He would order the correct ice maker and the office would call me when the part was in.  (Are you starting to see a pattern here?) Within an hour, I had a puddle of water on the floor. I called and received their answering machine. I left a message. I called back this morning, the 4th. Their tech would not be able to make it back out here until the 10th (at which time I?m sure he will need to order parts and have the office call me to schedule a time). Needless to say, I was not happy. She said she would get in touch with the tech to see if he could work something out. She called back to tell me the tech would stop by today to shut off the water, but he would not have the time to evaluate the problem. (I know how to turn a valve; the water was already turned off.) I said fine, put me on the schedule for the 10th, but also put me on the schedule for the 13th (assuming additional parts would need to be ordered to fix the water line). Well, they don?t work that way, she won?t put you on the schedule until the parts are received. I said, so it could be another week after next Tuesday when the repair is actually done. Well, even though she is the manager and her tech did not properly repair the leak yesterday, there is nothing she can do about the time frame, that?s just how booked their tech is. Come to find out, she has only one tech who provides service in my area (I?m in Oro Valley), and when parts are ordered, she picks them up, but the tech only goes into their office to get them on Thursdays. (btw, this means when she told me she didn't know if the ordered parts had been received, it appears she was lying).
So, J & B Appliances was first out to repair my refrigerator on October 20th and it can very well be 4 weeks later, November 17th before the repairs are complete.

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They came out for what I was told was a warranty repair. the technician was unprofessional and was only there about 5 minutes. He didn't even try the dishwasher, but said the trouble was with the install. He didn't even look at the fridge.  Weeks later, I got a bill since I did not sign the invoice that was given to me. They claim that they aren't a warranty service company through Whirlpool. They won't even let me past the office manager to speak to the owner to try and resolve this issue.

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Avoid at all costs.  Customer Service is not in the vocabulary of this organization.  Sadly, I have a service contract with AHS and this company is their preferred vendor for appliance repairs.  My washing machine broke and I called for service.  The repairman showed up and told me the unit needed major repairs and parts would have to be ordered.  Since then, I've been waiting for an ETA as to when the parts will arrive.  But J&B cannot give me that information.  I have six children so not having a washing machine is a major inconvenience.  Companies like this should not be in business.

They were 1 of only a couple companies I called that service Bosch appliances. They were the only company that could make a house call on the day I called.Ken was able to diagnose the problem and order new parts and complete the job promptly the next day.

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Ken arrived the very next morning after our call for service. He quickly diagnosed the problem as nothing more serious than a loose connection which he quickly repaired. No ordering and waiting for parts; no need for a second visit to install anything. A simple problem with a simple solution, quickly and honestly fixed.

Identified problem, got part and replaced. cost to repair was less than expected. Great service.

Russell was prompt, fast and courteous. Awesome to watch a professional do his thing. He was so fast, he even had time to look at my dishwasher, which hadn't been working for a year. Wham! Fixed.

Brought part out and put it in.

The repair person came at the appointed time. They gave a two hour window and were there on time. They immediately started to go through the mechanics of what they needed to look for and kept me informed and told me what not to do in the future. They took the place apart where the blockage was that stopped the washer from spinning.
Punctual
went to work immediately
went through the procedures to isolate the problem.
Worked on the specific problem/
They were there one hour and the fee did not charge a drive time.
The fee of $75 was certainly within the range of being a bargain.
I will call them again