INTERIOR EXPRESSIONS DESIGN SHOWROOM

"We are sorry to hear you were not happy. One of our core philosophies is that we do not push our ideas on clients. We feel it is our job to suggest alternatives that might work better, for the best end result. We would have gladly refunded your money if we knew you were not happy."

"[Member name removed], Helping clients save money by reupholstering good, sound furniture is something we really enjoy. Why buy new when you can reuse? Thank you for your business and positive review. The Team at Interior Expressions"

"[member name removed], Thank You for your kind words. It was a pleasure to work with you and your husband [member name removed]."

"[Member name removed], Thank You for your kind words. They are very much appreciated. Working with someone that knows exactly what they want, like you, is a real joy. Betty Jones Owner Interior Expressions"

"{member name removed}, Thank You for your kind words. I really enjoyed working with you on your home and am glad it turned it so well for you. I am humbled that you'll be coming back soon for more assistance. i look forward to helping you. Janice Williams Senior Interior Designer Interior Expressions"

"We take our client's happiness with our work and that of the contractors we recommend very seriously. The contractor that this client was unhappy with is no longer used by or recommended by us. We are glad you were otherwise happy with the work we helped you accomplish, and appreciate your business."

"We regret that we were not able to satisfy Member, even after going to extreme measures to try to do so. We also have significant differences with her in regards to what transpired. Most of the work on this house was done while the owners were at their “summer” residence. Constant communication via phone and email was maintained throughout the project and dozens of photos were sent to show progress and present issues that arose. The kitchen floor installed was what Member approved. The tile she selected was a V4 type, meaning it had a high degree a variability in color. Member was presented with and signed off on samples of all four colors possible with this V4 tile. When she returned after the tile was installed and wasn’t happy, we paid to have 172 tiles pulled and replaced with new ones to try to achieve a better color match to make the homeowner happy. The faucet style she selected was not available in the copper finished desired. When the homeowner did not like the finish we selected in her absence, we replaced it at no charge with a different style in the copper finish. The Oriental rug mentioned was purchased from a third party, not from us. The counter issue goes back to homeowner deciding, contrary to our best advice, to order a chiseled edge on the granite countertop. We replaced the granite counter at no charge to the homeowner, which can be confirmed with the counter top fabricator. It was determined at time of installation that the cork floor could not be installed on a diagonal. The homeowners were notified of this in advance and Member’s husband approved the revised floor installation in advance. The contractor issue related to the tile installation company (independent from us) not paying his crew as employees, but as independent contractors. We had no knowledge of this and immediately stopped using that installer once we were notified of the issue. We even refunded this client her deposit on custom dining room chairs, even though custom order items are non-refundable. We ate the cost of those custom chairs. We felt we did everything we could to make Member happy, and then some. We have had over 1,526 clients, with 6,513 purchases over nearly 9 years in business. During that time, we have had only two clients we could not make happy."