Hamstra Heating & Cooling, Inc.
About us
Family owned and operated since 1983, specializing in A/C and heating repair, replacement, maintenance, and installation. We offer whole house energy analysis and energy efficient solutions including energy star rated A/C equipment, duct sealing, attic insulation, home air sealing, window film, sun shades, solar panels, etc. Our team of over 40 professionals can help solve any A/C and heating problem. We employ the most nationally certified technicians in the state of Arizona and 2 Building Performance Institute (BPI) Certified building science professionals. Call us today, we promise you will not be disappointed! We accept all Visa, MasterCard and Discover and offer an assortment of financing options.
Business highlights
42 years of experience
Services we offer
Sales and installation of heating and air conditioning units, air sealing, and dryer vent cleaning, attic insulation, blower door testing, design and installation of duct systems, duct sealing using the patented AeroSeal system, engineering, home energy audits, maintenance & repair of all brands of hvac equipment, service, solar panels, sun shades, water heaters, window film
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8311 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 2% | ||
| 1% | ||
| 3% |
Showing 1-25 of 311 reviews
Bette T.
Oct 2022
Hamsters installed my unit probably 7 or 8 years ago. They gave me a fair quote and did a great job on the install. Their customers service is OUTSTANDING. Very responsive. Every technician that has been here has been extremely professional, knowledgeable and pleasant. I think they are a 5 stars plus company.
Jerry C.
Dec 2021
Excellent interaction. John came on time to give us an estimate. Colton and Juan did the installation. Very nice young men. Arrived on time were neat and professional. Cleaned up after the work was finished. Installation neat and meticulous.
Lynne D.
May 2020
The work went fine. It took no more than two hours. Then he asked for $1000.00 for his work. He then changed that to a high $900.00 and we paid him with a credit card. We were shocked! Obviously, we should have called a couple more places before we hired Hamstra. This was last March, 2019. We've installed another unit this year and this time I called other companies in our area. I was told $75.00 an hour; and it could take about 3 hours. I told him about our last experience and he said "You were taken". I called Hamstra today to get a quote for the same work they did last year. I was told they didn't do that anymore: and it could have been a friend of the company's owner who did our job last year. Even if that's the case, it's bad business. We're EXTREMELY unhappy with Hamstra!!!
Rick G.
Jan 2019
It went fine. The guys were great, always on time and professional.
Response from Hamstra Heating & Cooling, Inc.
"Thank you for the wonderful review! We are happy that you were pleased with the technicians and the service they performed! If there is anything else that we can do for you, please do not hesitate to let us know! We hope you have a wonderful weekend."
Fred P.
Jun 2018
Fabulous; highly professional. Timely service and installation.
Response from Hamstra Heating & Cooling, Inc.
"Thank you so much for taking the time to leave this kind review. We truly appreciate your support of our team and our business. Stay cool!"
Maureen K.
May 2018
We receive yearly inspections on our heating unit and our AC unit. I don't follow them around while they are here, I pay a flat rate and trust they know what they are doing. They are personable, punctual, and explained their findings and presented recommendations. Can't ask for anything more!
Response from Hamstra Heating & Cooling, Inc.
"Thank you so much for your continued confidence in our team and our company. We truly appreciate it. Stay cool this summer! The Hamstra Team"
CLAUDIA N.
Apr 2018
They did an excellent job; so much so, that we now have a routine maintenance contract with them. With the contract we get priority service, which we have had occasion to use recently. For the routine servicing Hamstra is very good about sending out reminders, flexible with scheduling, and arriving within the scheduled time slot.
Chuck H.
Feb 2018
Outstanding process! From design, sale, scheduling install, install work, owner training, followup visits. All within 2 weeks of my first call.
Response from Hamstra Heating & Cooling, Inc.
"Mr. [Member Name Removed], thank you so much for the wonderful review. We are so happy to hear that you were pleased with the entire process and that we were able to complete the project in a timely manner. We appreciate you allowing us the opportunity to serve you, and please do not hesitate to give us a call if there is anything else that we can do. We hope you enjoy the rest of your week!"
Ann D.
Feb 2018
Great! Joe gave us the best service possible. Honest and informed, he helped me understand how to program the thermostat and got us linked to online access.
Response from Hamstra Heating & Cooling, Inc.
"Ms. [Member Name Removed], thank you so much for taking the time to leave this review. We are so pleased that Joe was able to go over the operation of the thermostat with you and get you set up with the WiFi access. We will be sure to recognize him for his great service! Please let us know if there is anything else that we can do for you. We hope you enjoy the rest of your week!"
Liz G.
Dec 2017
After inspecting the heating/cooling unit on the roof of my daughter's house Hamstra gave her an estimate of over $4000.00 to repair the unit. The technician never mentioned the caps were off the unit, nor that the unit was NOT broken! Hamstra took complete advantage of a young woman who knew nothing about heating and cooling and had no qualms about charging her for essentially nothing. The unit was repaired by a different company for $300.00. Stay away from this company!
Response from Hamstra Heating & Cooling, Inc.
"Ms. [Member Name Removed], we appreciate you taking the time to leave us your feedback. We would love the opportunity to discuss this matter in greater detail, and work toward a solution. We take responsibility for failing to properly communicate all of the details of our diagnostic. We have attempted to contact your daughter [Member Information Removed] phone and left a voicemail. The package unit was non-operational upon our technicians arrival, and his diagnostic revealed the unit to be void of refrigerant. We conducted a leak search and determined that there were two physical leaks in the system. Our estimate for repairs was to replace those leaking components, offering the best long-term solution. Refrigerant caps are similar to caps on the valve stem of a car tire, in that they are important, but are not a cause for a system to become fully void of refrigerant. We stand behind our diagnostic and would be fully willing to refund all charges paid, should the repair from the other company hold up over the next 6 months, proving our diagnostic to be incorrect. Please contact me at 520-629-9833 so that we may discuss this matter in greater detail. I look forward to hearing from you soon. Mike L. Reputation Manager"
Sally C.
Oct 2017
The installers were great and very knowledgeable.
Brent D.
Sep 2017
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Response from Hamstra Heating & Cooling, Inc.
"Thank you very much for your straight A review! We appreciate your business and thank you for choosing us. The Hamstra Team"
Barbara P.
Sep 2017
Perhaps the best service call I've ever had. Mr. Taylor Law, the technician was absolutely superb. Extremely professional, thorough and knowledgeable, and above all, exceptionally personable and patient. He spent over two (2) hours working on repairing a leak, and he was consistently calm and kept me informed of the issues he was repairing. I would never consider another technician than Mr. Law. He's a real superstar. Sure hope Hamstra realizes this and never lets him leave. This is an A+ company, and I'd recommend them to anyone who asks. Great service and the scheduling was done within a few days. Everyone with whom I spoke was extremely polite, professional, and helpful. They followed up very well. Great experience without a doubt. Use Hamstra and ask for Mr. Law.
Response from Hamstra Heating & Cooling, Inc.
"WOW!!! We are humbled by your incredible review and cannot thank you enough for singing our praises. We will be sure to give Taylor a big "atta boy" and congratulate him. Please be in touch if we can help you in any way. The Hamstra team."
CAROL S.
Aug 2017
The installation went very smoothly and the new system is working well. For this project and for a couple service calls before we decided to replace, Hamstra has been very responsive and the technicians are always polite and professional.
Response from Hamstra Heating & Cooling, Inc.
"Thank you very much for choosing our team for your new system. We truly appreciate it and this great review! Stay cool!"
CLAUDIA N.
Aug 2017
Every 6 months they are out. The contract is $700 per year. They come twice a year for summer and winter. They're good and they did the original installation in this house and they maintain it well. It usually takes between 2 and 4 hours depending on what they find, how many guys that come, and how much cleaning they have to do and all that stuff.
Response from Hamstra Heating & Cooling, Inc.
"Thanks very much! We appreciate your business."
CLAUDIA N.
Aug 2017
They're very professional and upbeat. They are always very nice and very good with what they do. When you call the office they are very accommodating. If you have to change an appointment, it is fine.
Response from Hamstra Heating & Cooling, Inc.
"Thank you!"
CLAUDIA N.
Aug 2017
We have a heating contract with them. I think they're pretty comparable. Our annual service contract is around $700 and so they didn't charge any more. They come out twice a year for heating and air conditioning. We have an unusual situation in our home because we have 3 air conditioning units because we have a 3 story house. Each story has it's own air conditioner. They always have to remember to bring a 40 ft. ladder because the air conditioning unit is on the top floor which is 40 feet high. They are very good at making sure they are prepared when they come here.
Marsha K.
Aug 2017
Excellent in every way. This is the third HVAC system that Hamstra has installed in our two homes in the last 17 years of service, along with annual maintenance. Every step of the process is thorough & seamless. From the first contact, scheduling, estimating, engineering, installation & follow up, the staff does a wonderful job. We wouldn't think of calling anyone else.
Response from Hamstra Heating & Cooling, Inc.
"We are so thankful for customers like yourself and we truly appreciate you choosing our locally owned business. Be assured that we will be here for you when you're in need! The Hamstra Team"
Jared M.
Jul 2017
They did the emergency work on my air conditioner for me when the condenser coil went out on it and they came out and replaced it. They came out and fixed my air conditioner which at the time was inoperable. They were very kind. I believe at the time I had to pay for that service and everything was about $400 or $500. Given the fact that it was an emergency and during the hot time of the year out here when they were very busy, I would say an A for price. They were the first ones to come out to actually do the work. They were very understanding.
Response from Hamstra Heating & Cooling, Inc.
"Thank you!"
RENEE B.
Jul 2017
There was just one person. The work took about two to three hours to complete. When they installed it, I started noticing it was leaking. They came out and they repaired, tightened up, and it stopped leaking. It was no extra charge. They left the area very clean. Even took the hot water heater away. They came out, gave me an estimate, emailed it to me the same day. I think less than an hour, everything is computerized. I got it, and made my appointment, and they came out, and got it done.
Response from Hamstra Heating & Cooling, Inc.
"Thank you!"
RENEE B.
Jul 2017
It didn't take long at all for the estimate. He inspected it, and looked at it. I kind of new I needed one. He told me I needed a new one, because of the bottom of it. The hot and cold goes out when it was down a long time. Did I drain the water heater, no I didn't drain it. He said, I had some time, but I needed one. It was reasonable. I had checked around. I looked on Angie's List website, and decided to go with them.
Response from Hamstra Heating & Cooling, Inc.
"Thank you!"
David S.
May 2017
....
Response from Hamstra Heating & Cooling, Inc.
"Thank you!"
Vincent O.
May 2017
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Response from Hamstra Heating & Cooling, Inc.
"Thank you!"
H. C.
May 2017
Excellent. Good pricing, great scheduling, installation and service. Highly recommend Hamstra Heating and Cooling.
Response from Hamstra Heating & Cooling, Inc.
"Thanks so much for taking the time to leave this wonderful review! We truly appreciate it! Stay cool - The Hamstra Team"
Jeffry S.
May 2017
great, courteous staff.
Response from Hamstra Heating & Cooling, Inc.
"Thanks so much for taking the time to leave this wonderful review! We truly appreciate it! Stay cool - The Hamstra Team"
Licensing
State Contractor License Requirements
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FAQ
Hamstra Heating & Cooling, Inc. is currently rated 4.8 overall out of 5.
Hamstra Heating & Cooling, Inc. accepts the following forms of payment: CreditCard
Yes, Hamstra Heating & Cooling, Inc. offers free project estimates.
No, Hamstra Heating & Cooling, Inc. does not offer eco-friendly accreditations.
No, Hamstra Heating & Cooling, Inc. does not offer a senior discount.
No, Hamstra Heating & Cooling, Inc. does not offer emergency services.
No, Hamstra Heating & Cooling, Inc. does not offer warranties.