Goettl Air Conditioning & Plumbing

Jeremy was super. very Knowledgeable, friendly, and efficient!

Dylan was tech and he did great job, awesome, Easy to talk to.

We had to take out a loan for 15k because our unit has 2 pieces. After showing up late taking 7 hours to install we are with a good unit and no ac filters included. Called to have them bring them and if course nobody in the office has any idea if a filter is needed for an AC unit.

We purchased a new AC and a new water heater through Goettl within the past 5 years. Their techs are friendly, but management is horrible and WOW are they insanely overpriced for the quality of work. They placed the AC unit in a position where it is impossible to change the filter unless I take the door to the closet off. They replaced my hose bib, which two weeks later began leaking (which they admitted was their mistake). They came out to find the leak and in doing so had to cut into my inside wall. They had a restoration company come out to look at the wall (which was supposed to be fixed on THEIR dime for THEIR mistake) and neither management through Goettl nor the restoration company ever called me back - for over 3 months of trying to get in touch with someone to come fix the wall!!! My wall is still not fixed and I have realized I must do it myself if I want it to be done. Not to mention, I was scammed into signing up for their $20/mo service last March. They now want $120 to c

Amazing work performed. This company is amazing at what they do. My AC was repaired quickly and now operates correctly. Thanks goettl for your help.

I had been with Goettl for several years. I was a member of their Sadie service plan. After my last service which the technician told me that I needed a new AC or $5k to repair. Spoke to the sales representative and felt a lot of pressure to lock this down. The dad of a friend of mine recommended another company. I got the second opinion and it turns out I did not need a new air conditioner and I did not have a leak that needed to be repaired. We?re Goettl told me the complete opposite. The second opinion saved me over $14,000. I?ve canceled my service and will not be using Goettl again. Very disappointed, because when I first started using them the service was great, but over the years it has declined severely.

New AC system installed 4/18/24, stopped working 4/19/24. Technician called 4/19/24 returned call 4/20/24. We are still waiting for system to be serviced 4/23/24. No one seems interested in repairing faulty ;new system. UPDATE 9/5: The absolute worst AC company in Tucson. Avoid doing business with them like the plague. A new unit was installed on a Thursday 4 months ago. The next day, Friday it quit. Someone came out Saturday and said they couldn't repair the brand new system, maybe someone can Monday. The unit was finally repaired Thursday, 7 days after initial install. All this during 110 degree weather. less than 60 days later the compressor breaks again. Again another 10 calls ignored and service rescheduled. 4 days later AC running. Now 4 months after new system installed compressor breaks yet again. Called Sunday and here we are again Thursday still with no AC. Between the lack of communication, cancelled appointments and the useless wifi App crashing regularly , save yourself the aggravation of dealing with Goettl and use ANYONE else. The hotel stay should be charged to them, relocating the children and anything else associated with the inconvenience of a poorly run company should fall on this horrible company that should not be a member of the BBB Peter

James Barris performed our yearly heating maintenance. He was prompt, professional, and courteous. We are satisfied Goettl customers--going on five years now!

We had a blockage or clogged pipes and James J came out and explained everything in detailed. He helped me out with the financial part and really knew his stuff. He was very knowledgeable and I was very impressed and his customer skills are amazing!

Julian came over on a last-minute request, and took the time to rule out possible causes and correctly diagnose the issue. He explained everything he was doing and took the time to answer my questions. He was very professional, courteous, and cleaned up when the job was done.

Junior, and Johnny came out to service the A/C. We had a problem with it for a few months, and we just thought it was because it was a record high heat summer. We had Junior come out a few weeks ago and he did a few things to make it better. He told me he would make it even better which he, and Johnny did today.They replaced a part on the A/C (can't remember the name). They also put in new obd registers and it has not been this nice in the house for a very long time. They were very kind and courteous and got it done quick. They are waiting on one more register it's on back order. When they get it Junior will be back to calibrate it. When Junior is involved you know he's gonna get it done right.

Micahela answered our call at 7 am. Our central AC had stopped during the night. She was very professional and polite. Had us scheduled for a 11 AM call outvery quickly. Nathan showed up as our Tech. He was quick and let me watch him go thru our system. Nathan knew his stuff and quickly showed me what was wrong and got us up again and running. It was clear our 25 year old system was on it's last legs and Nathan hook me up to his sales rep. Tim was also very professional and easy to talk to. Tomorrow we are replacing the complete system. I highly recommend this company.

Francesco was very professional and did an excellent job. He thoroughly checked out the problem and possible causes. He explained possible causes & what he would do for each of the problems. Fortunately it was resolved with the removal of the object. The end result being plumbing problem solved.

Great customer service prompt service All information gone over with me. Questions answered. Would recommend to othere.

Mark went above and beyond with his customer service . Aaron and Francesco were great customer service as well. More expensive than dine but good warranty.. I recommend

I would like to thank Billy & Mark for there patience, understanding, and their outstanding customer service. My family and I are very happy.

I had a furnace that would shut off frequently and then restart for a brief time. Goettl was out for their annual maintenance check-up and investigated my problem. They determined that I needed an entirely brand new HVAC system and that my motors in the heating portion were drawing too much current and over-heating., hence a new system was required. They gave me quotes for one to five-star systems that were very expensive. I subsequently hired another person who was experienced with these systems and the problem was found and fixed at a cost of less than $400. I am so glad that I did not fall for Goettls expensive new system recommendation as It appears that they are only interested in selling new and expensive systems and do not want to take the time to methodically diagnose and repair systems. I would not recommend them to anyone!

Professional work

Did a great job

Hired to Install and maintain Hot Water Heater. Provided prompt information and came ahead of scheduled and completed the Installation, and while there, performed a maintenance of my inside plumbing to see if there were any problems! Definitely would recommend this Company, their pricing for service is very comparative to other Plumbing type companies.

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I ask for a inspection and got a plumber providing me estimates of suggested repairs, Not was I really ask for.

Jaime was very professional and did an excellent job. Keep in communication when he would be here and replaced both toilets.

professionals, courteous, on time .

Not cheap but good work.