Gabi Kat Grooming LLC

It went fine the first time, but when I called for a second appointment a few months later, this is what happened. I called the scheduler and waited for a call back. I received none. A few weeks later I called the scheduler again, Same result, no call back. A week later I called the main number and left Gabi a message. Again, no call back. How disappointing! I guess this business can pick and choose their clients. I've never experienced being ignored by a business.

I had an extremely disappointing experience using Gabi Kat Grooming for the first time. After viewing images on their Facebook page and seeing that they shave short-haired cats in addition to long-haired, I got in contact with Cheryl to schedule appointments for my two cats. I spoke at length to Cheryl and she confirmed that Gabi does groom and shave “short-hair” cats and I made it clear that that is what I was interested in. Cheryl confirmed that shaving them would be no problem, and the only other thing she mentioned was that sometimes Gabi likes to leave the cat’s hair slightly longer in the winter months. Cheryl said the cost would be $70 a cat and an appointment was made for a few weeks out.

February 14th- Gabi and her assistant arrived 20 minutes late to the designated meeting place in the Fry’s parking lot at Rita Ranch. Gabi estimated that my two cats would take approximately an hour and a half to groom. Only 30-40 minutes later, I get a phone call saying my cats are finished. I thought that seemed rather fast, but my cats do cooperate well when they have been shaved multiple times in the past so I didn’t question it. Upon arriving to pick-up my two cats, they were both back in their kennel already, but I quickly realized that nothing was done in terms of trimming/shaving their hair. I immediately tell Gabi there must have been a misunderstanding because in addition to a bath and nail trim I had scheduled them both to be shaved (that was the entire purpose of booking an appointment). I assumed she would apologize for the misunderstanding and offer to trim them right then, but boy was I mistaken. Instead Gabi goes on to explain to me how shaving is unnecessary and with the type of bath they received I will no longer have allergies and the cats will no longer shed… yeah in a perfect world that would be great, but that’s not how it works. Not to mention, last I checked I was the paying customer and they are MY cats to make decisions on. I asked Gabi if the cost would still be the same considering I only got half of the services I was scheduled for and she said yes, $70/cat. Gabi also questioned if my cats had been spayed. I told her yes they are NEUTERED (both male cats) and they actually were rescued from the E-list at PACC years before with severe URIs, so of course I brought them back to be fixed once they were healthy. In summary, I paid Gabi the $140 and left once I realized she made it clear she had no interest in righting the wrong and wanted to question what kind of cat owner I was.

I called Cheryl and left a voicemail expressing my disappointment once we got back home. Cheryl called me back right away and I had a nice conversation with her where she confirmed that my cats were scheduled to be shaved (she even looked on the computer schedule notes) and she wasn’t quite sure why that didn’t come to be. She asked if I would be willing to reschedule with Gabi again to receive the services that I was promised and I said sure that would be fine. Cheryl apologized for the misunderstanding and told me she would speak with Gabi and get back to me at the end of the day. That was the last I heard from Cheryl. Since then I have left two voicemails with Cheryl that have yet to be returned. The first voicemail I left, I asked if she had spoken to Gabi and could please call me back. The second voicemail I left, I explained I am no longer interested in using their services and at this point I would like a 50% refund considering I only received 50% of the services I was promised.

Sadly, I would not recommend Gabi Kat Grooming after the poor customer service I received.

I have used Gabi Kats to groom my cat for almost two years.  They arrive at my home in a state of the art van equipped with a bath, grooming table, drying enclosure, etc.  When the van arrives, they call me and I then take my cat in a carrier to the van. You can stay to watch or return to your house and wait until they are done. My cat has long fur that tends to knot badly and she needs help cleaning her backside and I was no longer able  to properly groom her myself.  Now her fur is trimmed, she is bathed, dried, ears cleaned, nails trimmed and she looks beautiful.  She needs grooming about every two months.

All three cats were absolutely beautiful after their bath, brush, and trims!  They were SO relaxed and happy after their grooming....not stressed at all!!  Amazing.  When Gabi brought each cat back into the house after their grooming, the cats were relaxed with Gabi, like they were old friends!  Gabi and Jennifer definitely have the magic touch with cats.  My cats are already booked for their next appointment with Gabi Kat!

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Both of them are so friendly, caring about the pet, and it was fun interacting with them. Their grooming van is also a very well-equipped and modifies Mercedes. Great experience overall!! Will schedule them again in the next few weeks as a matter of fact.

Our older cat has arthritis and therefore stopped grooming herself as regularly and developed mats. She also gets nervous around dogs so a regular groomer where dogs were near, would not be a good environment. On top of all this, she had only been groomed once before and did not like it. No one wanted to take her on but Gabi was willing plus since she is a mobile
groomer, I didn't have to go through the trauma of putting our cat in her carrier and no fear of dog interaction. I did have to call twice to set up the appt (1st call wasn't returned for a week so I called back). Gabi and her assistant spent a fair amount of time with our cat and got out all the mats, plus you could go into her grooming van at any time and check on how things were going. Our cat was silky when done but mad because she still doesn't like grooming. Gabi wanted us to set up a standing appt. for every 8-10 weeks. The service was $100 plus tip and that just isn't in our budget. I told her we could afford 2 or 3 times a year. When I emailed to set up the next appt. she said she thought she might be on vacation then. I tried again and she didn't respond. I got the feeling she really wanted clients who used her consistently and not just occasionally.

I have used Gabi Kat Grooming on several occasions now and have to say that Gabi is extraordinarily professional and experienced. This is a mobile service and the first time they came out, they offered to show me their equipment and how clean and new their van is. Their equipment is very will cared for and you can tell that they take a lot of pride in their business, which makes me feel confident that they are going to take outstanding care of my cat. Gabi loves cats and knows a lot about them. She seems very concerned about not stressing my cat when she is here to groom her. I frequently notice other mobile pet groomers when I see their vehicles around town and no one takes care of their equipment like Gabi Kat Grooming. I am very happy and will continue to use their service!!! Thank you Gabi!!

Always friendly and professional. They call the day before to allow you to plan for inside work. Great company.

I highly recommend Gabi Kat to all my feline loving friends. She took loving care of my babies. I know she will do the same for yours too. Gabi Kat is simply AWESOME!

They did a fantastic job. It couldn't have been better. The people are super nice and professional. The van they use is also really nice.