Flooring Direct LLC

For tile work the job was very poor. Had the first crew tear up their first two attempts at installation, asked them to fix the issues (crooked lines, excessive lippage, chipped tile) and they constantly tried to get me to accept a very poor job. Finally let them finish and it was very poor. Made them come back and replace all 850 SqFt with a new crew. Not as bad but still a poor job. Had them replace many tiles, grout was poor made them come back multiple times to fix grout and lippage issues. They were messy and careless with the property. They finally wore me out I still have a fair to poor installation but I'm glad to never see them again. This took many months. If you use these people be sure to visit the website for ceramictilefoundation.org/blog to be able to recognize a bad job. The Registrar of Contractors may also be necessary. This company does not care about the job only what they can get you to accept.

There were a few problems with the installation, but the installers and the manager of the company were responsive to make necessary corrections.

Flooring Direct had the exact tile I had been looking for and at a price I could afford. Enrique, my salesperson, came to my home and spent a great amount of time helping me with my project offering great and helpful recommendations and suggestions. He even helped me obtain a painter and assisted in the purchase of the new toilet. Excellent customer service! The installers, Daniel and Marcus, did a beautiful job. They paid a great amount of attention to detail which I really appreciated. They were punctual and left my home very neat and clean. Enrique took the time to come out twice during installation to check on the progress. Great customer service! I am going to have Flooring Direct come back and install tile in my den in the Fall.