FED EX KINKO'S OFFICE & PRINT

The packing and the shipping was fine. The billing and accounting was an entirely different story. FedEx shipping, I was told, would be discounted if I opened and account, which I did a couple of weeks before the shipment date. When I first took the package in, I was given an estimate of $30 for packing and $55 for shipping. The shipping, I was told, would be discounted, but the local office could never get the discount to go through. After 24 hours and many hours on the phone for the local personnel (who were fine), I agreed to ship the package, thinking that the estimate I had been given would be about correct. After 3 days and apparently multiple attempts to email me the receipt, I went by the office to pick it up and discovered that the bill was $112, not $85. Over the course of the next two weeks I contacted FedEx revenue services many times to find out what the charge really was, as my Visa account had been charge $45. I faxed copies of what I had three times to FedEx revenue services, and heard many different versions of what the bill might be with the discount. The person who finally resolved the problem -- when I gave up trying to find out what had happened, that is -- gave me no indication that she had ever seen the faxes sent. It turns out that the only way to get any discount is to print the label out on line -- which I was never told about until the last contact. And the discount for ground shipping is not enough to bother with for the small customer. My account had not ever been enabled for any discounts anyway, and the welcome to FedEx email and/or mailing had not arrived after a month. I closed the account and will never ship with FedEx again.