Elite Rooter Phoenix, Inc.

Very knowledgable, professional and friendly

**updated to reflect Mark's attempt to make this right. He did what he could. Manager NEVER bothered to return repeated requests for a phone call. I upped the stars to give Mark his props but management of this company sucks**So, I will start this off with the statement regarding 2 stars. The ONLY reason they have this is because I have at least one working toilet right now. The 28th of April I showered and quickly realized I was standing 2 inches of raw sewage.. good times. I looked at reviews and chose Elite Rooter. Apparently I didn't go far enough back. Anyway, they actually answered the phone at 637am and promised someone in an hour. 2 hrs later, I was at work and they called after speaking with my 82 yr old father and securing a half payment of $2100, with the other half due a finish. I spoke with Patrick and he said not to worry, he would take care of us...in fact he lived not too far from us in Rita Ranch. They stated they found clay in the pipe, so a break in the line was causing the issue. The next day...arriving 4 hrs late, they literally dropped off a guy with a shovel. No water and no food...no tools, other than a shovel. Worked till 5pm, picked him up and left. 3 DAYS LATER, I had a 9 ft hole dug in my yard and they "couldn't find it". No shoring of the hole, no ladder and my boyfriend is helping him pull buckets of dirt out of this hole and I still have no working bathroom! 1 freaking employee with a shovel! Now I'm angry. I call and have a fit and magically we have 2 plumbers. The next day they arrive 3 hrs late and by God, they "found the problem". Showed me a weirdly pieced couple of 45 joints and said they were fixing. They "repaired" and took the other 2100$, thanks much and boogie. This morning...16 days later, it happens again! Call up and have fit, they send someone out...o...m..gee, it's clogged at the City end. Imagine that. This was determined with NO CAMERA. They were supposed to be back when they had one...no show. I had also asked for a supervisor call back...didn't get one of those either! Shocking. So basically they took $$ from an elderly man for a problem that was not a homeowner issue but one with the City and we get to eat it? I don't think so. I am filing a complaint with the Attorney Generals office! Now I see they had their license pulled??? Oh boy. Do NOT USE THEM.

Greg was very helpful and friendly.

The technician was very respectable and you know what he was doing and I would recommend you guys to my friends and family

The two men were very nice did a great job thank you