Elite Garage Doors & Gates

job done ... price ridiculous...took him 15min to do job!

My technician arrived in a timely manner. He was polite, knowledgeable and quickly repaired my door.

Perfect, technician was fantastic

On 2/4/2020 Elite dispatched a Tech to evaluate my garage door opener. Johnny the tech, stated the motor was fried. I asked how much it would cost to replace it and he said $799.00. This included the belt driven motor, rail and 2 car openers. I needed this immediately, so I approved the replacement of these items. After the job was completed and paid for, I did some research which revealed that this job could have been done for HALF the price through Home Depot. Feel I was ripped off by Elite Garage Door and Gates and the key pad was not even included...

Technician sold me 2 remotes that he said would work on both doors. I am left with remotes that do not open the door to my garage, and was charged $200 in labor for a <20 minute visit

Job went well, but the opener was over 10years old and had to be replaced.

It went very well. They were very good, very competent and the price was right.

Garage door appears to be working fine post repair. I didn't have time to research so my spouse called - we spent at least $100 - $150 more than necessary in my opinion and based on highest estimates I can find online. Don't like the fact that I didn't receive an invoice at the time of the payment transaction. All electronic on an i-pad. Price included a 10 year warranty....but again no paperwork at time of transaction so....who knows. We called at 9:30am and advised it would be 4:00pm - ended up being about 7:00pm arrival. Fortunately we didn't have to go anywhere tonight or would be dealing with this again tomorrow.

Service person tried on several different calls to repair existing garage door opener but was ultimately unsuccessful. Installed new door and credited initial repair charges towards new purchase.

Great! I have dealt with this company in the past. They are very responsive, punctual and professional. The service technician, David, diagnosed the problem quickly and fixed it. All questions were answered. A year ago they also installed a new garage door opener (this current issue was unrelated)- and that too went very well. I wholeheartedly recommend this company.

unknown

Service was completed satisfactorily.

The job was completed quickly once the techs arrived. I contacted them shortly after 6 pm and was told one customer was ahead of me and someone would call in a couple hours to let me know they were on the way. No call came so I called them back. I was told them that my appointed was scheduled for 10 pm to midnight. That was the first time I was told of the time period. The techs called around 9:30 pm to say they were 30 minutes away. I asked if they knew the nature of the job. They did not. Pricing had been vaguely discussed with the first dispatcher. The tech provided info that led to the anticipated cost being at least three times of estimates provided earlier. Also, the techs stated that there were two customers ahead of me rather than the earlier statement of one.

The gentleman who came out was there within 30 min of my call, was very knowledgeable and very professional.

I found the repairman very personable and indeed he had been a neighbor in the past which I was unaware of when I called the company.  He gave me the option of buying what he had on his truck or installing something I went to purchase.  He said he only carried two kinds of openers and that the others had a lot of extra electronic stuff that would just need repairs.  That his were the most reliable but he'd install a garage door opener that I went to buy at Home Depot for about $100 installation.  He said it would only save me about $70 which was very misleading and I'm not sure why he didn't think I'd check up on that.  I let him install the chain drive 1/2 HP Liftmaster model139.54985, a $159.00 opener according to Sears, for $500 which included a $100 off coupon, so he said.  So the total price would have been over $600 without this "coupon".  
I don't have a problem paying for good service and he was prompt, assessed the situation and provided me with options, albiet an incomplete amount of information to make the best choice.  He cleaned up after himself and explained everything to me about the installationand usage of the new system.  The price includes two additional years of warranty over the 1 year manufacturers warranty so if anything goes wrong in the first three years, I'm covered.  I think it said a 10 year warranty on parts as well if I'm reading that right.  
So if you want a no muss, no fuss solution that you don't mind paying through the nose for, I can recommend Precision Door Service.  He graciously said he'd use my old sensors to fix the other side which was not working and he said he did.  But it doesn't seem to work now, so either the sensor was not the issue or something went wrong.  I do think he closed it while I was present and it worked, but now it doesn't.  When we get ready to replace the other door, we will try another option.  Since we could have practically replaced both doors for what we paid the one I feel like I did not make the best decision.  Forewarned is forearmed.

unknown

They were pretty good.  I thought their pricing was fair.

unknown

unknown

Great.  The doors no longer make noise and they move easily.

No problem at all with the work that was done.  Technician was clearly knowledgeable and easily able to complete the repair. His manner was a bit off-putting in terms of being  disparaging about other  "less professional" services and  the superiority of his company, but nothing seriously problematic. . When he stated the cost (which he did up front) , he indicated  immediately that I was paying for his knowledge. Probably true,  especially given the critical timing and  nature of the job (couldn't lower my garage door).
 Although I really have no idea what a standard cost for such a repair should be (and he commented that he was giving me a  $100 discount/ waiving the  service  visit fee,  and that his company did not charge extra for weekends),  I  did still feel that the price was a bit high for the amount of labor and time required (I had a licensed electrician out  for an electrical short / power outage) the prior night WELL after hours, who worked  for more than double  the amount of time, including  a difficult diagnostic work up and repair , at a cost of barely over half of the cost of this garage door repair visit...but maybe this is not  a reasonable comparison)...
Nonetheless, the response was quick, the repair got done in a thorough and timely fashion and that is a really good thing....especially on a holiday weekend.
Might consider trying another highly rated  provider in the future, but would not rule out coming back to this one.

unknown

One of the two torsion springs on an oversize double garage door snapped and trapped our car inside the garage, and we called Precision Door to replace the spring. The technician called before the scheduled time to tell us what time he would arrive, and he was right on time. He took the time to show us how to tell when the garage door springs are becoming weak and need replaced, and since the house was 11 years old, it was obvious that the other spring was weak and needed replaced as well. Since we were already paying for a service call, we had him replace the spring on the small garage door as well. The springs they install have a 15-year warranty, so they are obviously of much higher quality than what the builder originally installed. This technician was very knowledgeable, and I learned a lot about garage doors from him.
 The work was completed quickly and efficiently, and we received a 15% AAA discount as advertised. When the work was completed, the doors operate much quieter than they did before, which I now know is because the new springs are perfectly counterbalancing the weight of the doors, so the garage door opener motors do not have to work nearly as hard. To his credit, the technician did not try to sell us anything we didn't need, rather, he explained things very well, told us what the alternatives and risks were, and accepted our decisions.
Most people don't give their garage door a second thought, yet a spring failure could easily cause injury or death under certain circumstances. By spending the money now to have all of the springs replaced, we have greatly reduced the chance that a spring failure will occur for many years to come. 
  

Very good. It's a national franchise. They had a good discount on Angie's list. He is very professional, very courteous and he did it very quickly. I called and they came very quickly like it was an emergency.

The garage door wasn't opening/closing properly and they were able to easily fix it.