Culligan Water Conditioning of Tucson AZ

General Manager Mark Mitchell (pictured here) terminated services on a veteran (me) on Veterans Day. I will not go into detail here as to my many problems with this company; but I will when I file my complaint with the Registrar of Contractors.

Culligan made it really easy to get a quote and to get a water softener & RO installed. They were super responsive and willing to come out on weekends. Once the system was installed, the whole experience changed. They do not offer any service appointments on weekends or evenings. They will not give you any kind of time frame either. So you have to take an entire day off work to get service. The same is true for salt delivery. Who can take a full day off work to get salt delivered??? I spent a lot of money on a water softener and RO system. My water softener stopped working three months after it was installed. By the time I found a full day I could take off work, the warranty had expired. They're charging me over $200 just for the trip out and labor. Even cable companies give you a four-hour window. I thought they had the worst customer service. I wish I chose a different company.

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I finally just bought the unit from them because I was paying rental on it. I got tired of paying the monthly rental on it so I finally paid for the whole thing. My husband had that put in when we moved into this house and he set it up on a rental basis. I can't see that the water is any softer but I understand the water is bad down here. I thought their price was very expensive and I knew I was paying more because they were delivering the salt. I think they are on the expensive side. They installed it six years ago and my husband was happy with it but other than that they just delivered salt. I'm really not fond of them but I can't afford to put in a whole new system. They would send a card and say somebody was going to deliver salt on such and such a day. The young man who delivered the salt would look inside and see if it needed salt and if it did he would put it in and if it didn't he would keep it beside it. I bought their equipment so I'm going to continue using their equipment but not going to have them do anything.

They come on time. Whenever I have a problem they come out right away. I'm just satisfied with their service.

no problems.

so far so good

After researching water softening options, I decided to go with Culligan's Portable Exchange Service. I contacted Culligan and made an appointment with their salesman, Al Zaragosa. Al is an excellent salesman, although he did not need to sell me on the product, since I had already made my decision. We worked up an order, I wrote him a check for the full amount, and we scheduled installation for Friday. I was very specific about two things: (1) I wanted the pool fill line to be bypassed (no sense in softening the pool water) and (2) I must be home when the installer arrives. I had a doctor's appointment Friday morning, so we set up the installation for Friday at 12 noon. I took Al outside and showed him the main water line and the pool fill line, which branches off the main water line and goes up over the roof.
On Friday at 8 am, I got a call from the Culligan office manager letting me know that the installer was on his way. I told the manager that I would not be available until noon, and that this should have been specified in the work order. The manager said that he had no such instructions, and briefly argued that the installer would now have to and quot;sit around for four hours.and quot; I told him that was not my problem.
At noon, the installer arrived. I asked him if he had any special instructions on his work order. He said he had none. I explained how I wanted the pool fill line bypassed. If I had not been home, the installation would have not been done the way I wanted it.
The installer finished and left. My first use of water was to flush a toilet. The toilet refilled with barely a trickle, and dark water entered the tank. I called Culligan. To their credit, they sent out another plumber even though it was late Friday afternoon. The plumber seemed familiar with the problem. He told me that the installer should have flushed the line before leaving. In other words, grit from all the cutting and welding had gotten into the line and clogged the screen inside my toilet fill valve. Instead of cleaning the valve (a brand new valve on a high-end toilet), he replaced the valve with a cheap item from his truck. He told me that the Toto valves were hard to take apart and clean.
One more thing. When Al (the salesman) was at my house, I asked him if Culligan's installers were licensed plumbers. He told me and quot;all our plumbers are licensed, bonded, and insured.and quot; When my installer arrived, I asked him if he was a licensed plumber. He told me that he was and quot;licensed by Culligan.and quot;
My opinion of Culligan so far: Great sales, poor execution.

We have been using them for about a year and a half. They come on a regular basis. They are always real friendly and nice people.

Was not high pressure sales.

WE HAD A NEW WATER SOFTENER INSTALLED AT A VERY GOOD PRICE. THEY ANSWERED ALL OUR QUESTIONS ABOUT THE INSTALLATION AND EVEN TOOK THE TIME TO EXPLAIN THE MAINTENANCE WE WOULD HAVE TO DO.