Country Home Furniture

Description of Work: I purchased a table from this provider who ordered it from a furniture maker in Utah. The provider was especially proud of the craftsmanship provided by this particular maker. I noticed an overall, fine, curved scratching pattern over the entire surface of the table and asked that the provider to come see the table to determine what the problem was. His first "guess" was that there was a failure of the finish. He took my phone number and assured me that even if he had to come on a Sunday to see the table, he would. After at least 6 weeks, he did not come see the table. I went to his store and asked again. Again, he said he'd be there. After 2 more weeks, I phoned the table maker in Utah, who in turn, phoned this provider. The next day, the provider came to see the table. He insisted he could not see the scratches but applied a substance to the table that he said would "remove any build-up from products I'd been using." He applied it only to 1/3 of the table, making that 1/3 look substantially different from the other 2/3. I used only water to clean the table, so there was not build up! He did finally admit to seeing the scratches but insisted they were from dusting the table in this fine-dust, desert area. He said it was like a car getting scratched. When I called in a woodworker, experienced fine-antique refinisher, he said, without hesitation, that the scratches were beneath the finish and were the marks of sanding done during the making of the table. This provider denied that that was possible, called me "ridiculous" and said he refused to be financially responsible for this table. He said he was not Costco or Walmart but a small retailer and just could not be responsible.When I asked that he come and at least remove whatever substance he had put on my table, he said he could not commit to a time or date. When he said he was busy with furniture deliveries, I asked that he come before or after store hours. He said he would, but could not commit to a time or date. His final "promise" was to promise that 99% sure he would show up in a week's time.