CONNECT ELECTRIC
About us
Connect Electric has been in business since 1998. We are a small local company with residential and commercial licenses.
Business highlights
Services we offer
We offer all electrical services however specialize in lighting. We install ceiling fans, add circuits for A/C, dryer, etc. We have equipment to troublshoot hard to find problems. We give on the spot free estimates on most jobs., install sub panels, service upgrades, tennant improvements, washer
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 7% |
Tim was on his phone quite a bit, they took a break before deciding they were finished, and he rounded up their hours in the charges. I was hoping that since all five ceiling fans were the same, the work would go faster and the charges would be lower. Tim then informed me after replacing just one of the five ventilation/exhaust fans I wanted replaced that he does not like replacing exhaust fans, but could have someone else come back to replace the exhaust fans at a later time. I also discovered later that his helper must have dropped one of the ceiling fan blades (I heard him cussing loudly), leaving some damage, but failing to inform me. This was not as positive an experience as the previous work I had Connect Electric perform. I would hire Tim again in the future, but I would want some assurance that my experience would be better.
Super great, lots of experience. I would gladly do business with again and now this is the only company I recommend for electrical work.
I think that I have finally found an electrician that I can count on. He is very knowledgeable, thorough and competent. I would heartily recommend him. I have some other work to be done and I will be calling him soon.
I have been cool ever since! Thank you, Tim.
"Thank-You!!"
"Thanks very much, from Tim"
My husband and I bought 4 ceiling fans from Sun Lighting in Tucson, Arizona. We needed an electrician to install all of them. Sun Lighting gave us Tim Helm's name at Connect Electric in Tucson. I called Tim and explained our needs to him. He gave me a quote over the phone to complete all of the installations for us. We hired him because his prices seemed fair. A couple of days before he was due to come to our home, he called and spoke with my husband and said that he might not be coming himself, but would send 2 other guys. Later when I returned home, and I heard about the phone call from my husband; I called Tim and told him that we hired HIM to do the job, not some other guys. He then said, that he would be there with the other guys to complete the job. On April 17, 2012, Tim showed up with 2 other men. All 3 of them worked on installing the 4 ceiling fans and 4 LED light bulbs. They seemed to know what they were doing. After Tim installed the fan on our patio, I noticed a discoloration on the side of the unit. He said that he didn't notice it. I suggested to him that he show the homeowner each fan BEFORE installing it. I spoke with Sun Lighting and they planned on ordering a new fan for our patio. Tim Helm seemed irritated that he would have to come back to our home to install the new fan. A few days later, the ceiling fan in our great room stopped working. We called Tim and let him know of the problem and also notified Sun Lighting. By then, we also had a high pitched noise from our bedroom ceiling fan. It was obvious to me after phone conversations with Tim Helm, that he DID NOT want to come to our home to check his installation of our great room fan. He wanted to wait until Sun Lighting had received their orders for new patio and bedroom fans for us. I told him that I wanted him to come out to check the great room fan to see why it had stopped working, because he needed to guarantee his work. He REFUSED TO COME!! The next day, my husband and I went to Sun Lighting to discuss the different problems with our fans. They confirmed that they were ordering new fans for our patio and bedroom, which Tim Helm would then need to come and install. They agreed at Sun Lighting that Tim should come out right away and check the installation of the great room fan. Our sales person at Sun Lighting made a phone call to Tim Helm while we were in the store. She told him that he needed to stand behind his work and go to our home and check that fan. He REFUSED and I again came to the phone and told him that this was unacceptable! He continued to REFUSE TO COME OUT TO OUR HOME!! Our sales person was shocked at his behavior, because Sun Lighting had recommended him to us, and had recommended him to other customers in the past. We couldn't believe how unprofessional and unethical he was! Due to Connect Electric's and Tim Helm's refusal to stand behind his work, Sun Lighting's owner told us that they would have their own electrician, John, come to our home and take care of any problems with the fans. John did make 2 trips to our home, and eventually replaced or corrected all problem fans. I respect Sun Lighting's professionalism throughout all of this. IF ANYONE NEEDS AN ELECTRICIAN, DO NOT HIRE TIM HELM AT CONNECT ELECTRIC AT 937 W. LOS ALAMOS, TUCSON, ARIZONA 85704. PHONE # 520-977-4356.
"Wow! What a shocker! The conversation I remember is that there was definitely something wrong with the fans, and I explained to Member that there was no reason for me to come up to their home until we received new fans. When they called me from Sun Lighting, we talked about procedure, which is to order new fans, I would pick them up from Sun,deliver them to their house in Saddlebrooke, remove the bad fans, pack them in the boxes the new fans came in, install the new fans free of charge, and return the bad fans under warranty. Somewhere something went wrong with the communication process. I later talked to the owner of Sun Lighting and John at Sun Lighting and, considering the situation, we thought it best that John return to their home and install the new fans because of his ability to deal with problem fans, has direct lines to factory engineers, and the problems were factoy defects, not installation related. They say there are two sides to evey story. If you want to here a third side, feel free to call the owner of Sun Lighting at 520-322-4303 or John at 520-304-6160. Incidently we are STILL RECOMMENDED by Sun Lighting. Sincerly Tim Helm owner of Connect Electric."
"Thank-You very much, from Tim"
Licensing
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