"We contacted Mr. [Member Name Removed] the day he contacted us, he was told we could not get to his house for an estimate for 4 days, he said he could not wait and he would call another company. The following week he called again and said he could not get another company to estimate the job. We scheduled an appointment and showed up on time, provided him with an estimate. To do this job properly the tile would need 24 hours to properly set before it is grouted, that would require 2 trips to complete the job. We take great pride in doing all repairs jobs large or small properly the first time. We are sorry Mr [Member Name Removed] thinks our prices are high, we are in the business of providing top quality work."

"Thank You [member name removed]. Yes we do take pride in our professionalism and are happy you have been satisfied with work completed. We have been communicating with your son and Chris who is helping to organize your paperwork. When we completed work with the new motor a leak was detected and your son said he would fix it himself. When we returned after being called back there was an attempt to repair the leak with epoxy which was not something we did and we provided a new bid to repair leak at pump. We have stayed in contact regarding repairs with Chris. I am glad your current pool service can help you with repairs. Sometimes on older plumbing when one leak is fixed another will become apparent at a different weakened area, hope this is not an ongoing problem at your equipment. I understand a broken basket was also needing to be replaced by your pool company hope that was taken care of also. If a broken basket is not replaced debris can go thru the plumbing and clog up your suction line or equipment. Best regards Classic Pools Inc."