Castle Roofing, Inc.
About us
Built from the ground up, Castle Roofing is a proud family owned and operated Tucson business built on high principles of integrity and honesty. Founded in 1981, Castle Roofing is led by co owners Dan, John and Jordan Roberts. As one of Tucson premier roofers for over 30 years, Castle Roofing carries on traditions of excellent customer service and workmanship and refuse to sell you something you don't need. "It's our family reputation and name on the line every day!"
Business highlights
44 years of experience
Services we offer
Roofing repair and replacement
Amenities
Free Estimates
Yes
Reviews
4.820 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-20 of 20 reviews
Erin B.
Nov 2024
UNTRUSTWORTHY, POOR QUALITY, TERRIBLE COMMUNICATION. 0 stars. Castle roofing installed our flat roof in 2017, and the previous owners paid to reseal is in 2022 (per Standard recs). Since moving in a year ago we have found leaks and black mold in MULTIPLE PLACES, and have had 3 different roofers come out and say the roof was failing. Castle roofing came back out and blamed the previous owners for not paying their bills (untrue - we have paid receipts). They did reseal the roof for us (the sealing is supposed to last 5 years not only 2), however refused to pay for mold remediation (we have two babies, one with asthma), and are not extending our warranty (which means we inevitably have to pay them to reseal the roof again in 2-3 years). Since all of this, communication has been terrible, taking days to call back and WEEKS to respond to emails. Will be reporting to the BBB.
Marlene H.
Oct 2017
They did an excellent job and we would hire them again,
Response from Castle Roofing, Inc.
"Thank you VERY much!"
Judith C.
Jul 2016
unknown
David U.
Nov 2015
unknown
Response from Castle Roofing, Inc.
"Thanks very much for your straight "A" review of our company. We sincerely appreciate you choosing us for your project and want you to know that we are always here to help"
Adam B.
Sep 2015
The protection went quickly and the work was done very well. We did get a rain before everything was waterproof and had damage to some interior drywall which they had repaired at their cost. They had to come out a second time for a leak due to a scupper not done quite right, but were prompt about fixing it and have had no issues since. Overall a great experience. Also nice because no money was due until the job was 100% complete.
Response from Castle Roofing, Inc.
"Thanks very much for your straight "A" review of our company. We sincerely appreciate you choosing us for your project and want you to know that we are always here to help"
Charlene M.
Jul 2015
It went very well. They are nice people and I will definitely use them again.
Response from Castle Roofing, Inc.
"Thanks very much for your straight "A" review of our company. We sincerely appreciate you choosing us for your project and want you to know that we are always here to help. Have a great summer. The Castle Roofing Team"
CAROL S.
Jun 2015
Very nice and professional team!
Response from Castle Roofing, Inc.
"Thank you very much for you kind review of our team and our work. We're so glad that we were able to meet/exceed your expectations! Please be in touch if we can ever be of further assistance. Again, thank you! The Castle Roofing Staff"
Janice M.
Jun 2015
unknown
Response from Castle Roofing, Inc.
"Thanks so much for your positive review of our services and staff. We truly appreciate you choosing Castle Roofing for your roof repair. If we can ever be of future service please be in touch. Have a great summer! The staff at Castle Roofing"
Michael L.
May 2015
.Outstanding services,They were absolutely superb
Response from Castle Roofing, Inc.
"Thank you so much for your straight A review of our work. We truly appreciate your business and kind comments. All our best to you from the staff at Castle Roofing."
Stephen N.
Feb 2015
unknown
Response from Castle Roofing, Inc.
"Thanks very much for your positive review of our business. We truly appreciate it and look forward to helping you whenever you are in need. The Castle Roofing Staff"
Karen P.
Jun 2014
This family-owned company are top-notch professionals who operate with complete integrity. I trust these guys to do the right thing.
I did my due diligence by getting four proposals back in 2011. Caste Roofing came out on top even though their price was highest, because the adage and quot;you get what you pay forand quot; applies to this type of work, and I was able to see through the bravado and low-ball bids of some of the other companies.
From my direct interactions with owner John, it was obvious to me that Castle are interested in truly providing a service and creating a long-term relationship --exactly what I wanted for a major job like this (after all, the roof is a really important part of a house!). In the course of preparing the proposal, John made a careful assessment and communicated well regarding the options for the job. His son Jordan carefully oversaw the execution. John has come back several times at my request --for example to assess whether or not to repair damage caused by the claws of a trio of bobcats that wrestled on the roof for over an hour one night last summer.
In my experience, Caste Roofing keep up with the materials used in their industry, invest in the right equipment, treat their workers right, and have the technical expertise to get the job done well.
I did my due diligence by getting four proposals back in 2011. Caste Roofing came out on top even though their price was highest, because the adage and quot;you get what you pay forand quot; applies to this type of work, and I was able to see through the bravado and low-ball bids of some of the other companies.
From my direct interactions with owner John, it was obvious to me that Castle are interested in truly providing a service and creating a long-term relationship --exactly what I wanted for a major job like this (after all, the roof is a really important part of a house!). In the course of preparing the proposal, John made a careful assessment and communicated well regarding the options for the job. His son Jordan carefully oversaw the execution. John has come back several times at my request --for example to assess whether or not to repair damage caused by the claws of a trio of bobcats that wrestled on the roof for over an hour one night last summer.
In my experience, Caste Roofing keep up with the materials used in their industry, invest in the right equipment, treat their workers right, and have the technical expertise to get the job done well.
Response from Castle Roofing, Inc.
"From the entire Castle Roofing team, we cannot thank you enough for all of your compliments on our service and ethics. It's always good to know that our way of doing business is appreciated! We thank you for the opportunity to work with you and hope that you'll tell your family and friends of us when they are in need. If there is ever anything more that we can do for you, please call and we'll be right over. Have a great summer! The Castle Roofing team."
David U.
Mar 2014
.
Response from Castle Roofing, Inc.
"Thanks so much for choosing Castle Roofing. We truly appreciate it and thank you for your straight "A" review!"
Stuart G.
Jan 2014
Found we had a leak during a two day storm in November. Called Castle and Jordan came out the next day and identified the cause. I thought the estimate was fair for the work required. The crew that repaired the roof came on time on the scheduled day and did a very good job. Work is guaranteed for 2 years. I can recommend Castle Roofing.
Response from Castle Roofing, Inc.
"Thanks very much for your positive review of our work. We're very glad that we were able to solve your problem and be kind to your wallet as well! Please be in touch if you ever have any questions or need our services."
Liz W.
Jul 2013
They are awesome, put the tiles back up for me for free as a thank u for my husbands military service. Amazing, prompt, will definitely use them again!
Response from Castle Roofing, Inc.
"It was our pleasure to repair your roof! Please be in touch when we can serve you again. Any referrals to your friends or family are greatly appreciated. The team at Castle Roofing"
Lucinda M.
Jul 2013
After reviewing Angie's List for potential professionals, I emailed Castle early June. Jordan was responsive, offered advice on dealing with the solar issue, and produced an estimate via e-mail that same night. We wanted to complete any repairs before leaving for a summer vacation and before the summer rains. He remembered this and called back as we were deciding which company to go with, saying they could fit us in. We accepted two other bids but decided on Castle because: responsive, positive and professional attitude, reviews on Angie's List, plus his promise to complete the work before our vacation. They were great to work with in person, via e-mail, and texting. These are on-time, professionals that we felt confident with on our property. Jordan and Josh were great explaining the products they were using and their technique. This company also resealed my husband's practice in Green Valley and we found them to be super a second time around.They are not the cheapest but we didn't want to gamble with a cheap roof repair and resealing. We did not want people from Dandy Dime, workers hired for the day, to complete this job. Our confidence in Castle Roofing led us to write this review.
Response from Castle Roofing, Inc.
"From the entire Castle Roofing team, we thank you very much for choosing us to repair your roof and also for your high grades. We truly appreciate it and do hope that you will feel comfortable in referring your friends and family to our locally owned and operated family business. Have a "cool" summer!"
Suzanne S.
Jul 2013
It is a flat roof with a slight slope. The workers did an excellent job. I was very satisfied with their work.
Response from Castle Roofing, Inc.
"Thanks so much for choosing Castle Roofing to install your metal roof and for your high marks. If we can be of any further assistance, please don't hesitate to call. Have a great summer!"
Charles S.
May 2013
They are excellent. We had them at least three times to totally put in a new roof and then to re-coat it. They are very responsible, pleasant to deal with and on time.
Response from Castle Roofing, Inc.
"Thank you very much for the kind review [member name removed]. We really appreciate it! We aim to please and do hope that you'll be comfortable in recommending us to your family and friends. We're here whenever you need us. Have a great summer!"
Carla N.
Feb 2013
It was great - there were very responsive and professional - arriving on time, taking pictures of the damaged roof and then taking pictures of repaired roof.
Response from Castle Roofing, Inc.
"Thank you very much for choosing Castle Roofing for your roof repair. We are very pleased that we were able to meet your expectations and earn "good grades!" Please be in touch if there is anything you need."
Paul L.
May 2012
Estimator (Tim) arrived on agreed date and time. After reviewing other roofing offers, decided to go with Castle because they offered a unique and affordable corrugated metal roofing that we had seen at a new subdivision. Called and was told that contract would be e-mailed that afternoon, followed by a call that Wednesday to set up date for project. Experienced a brief breakdown in communication as there was no e-mail of contract, no call to set up project date or answer to our call. It was not until over 1 week later that Tim called to notify us that our project was scheduled to be done the next day. He realized then that the e-mail of the contract was not sent to us. After some phone exchanges with Tim regarding details for the project, decided to proceed the next day. Keith, Lino and Jim arrived and worked as a wonderful team. They professionally installed the corrugated metal roofing and thoroughly cleaned up after the job was completed. They were courteous and respectful of our concerns about adding additonal wood decking and avoiding the nails from protruding through the ceiling of the garage porch. We are very pleased with how Castle Roofing took care of our unique roofing needs. Highly recommend them, especially if you are looking for something different and affordable such as a corrugated metal roof!
JOHN F.
Jul 2006
THE THING I LIKE MOST ABOUT THIS COMPANY WAS SPEED AT WHICH THEY WORKED. I ALSO THOUGHT THE QUALITY OF THEIR WORK WAS OUTSTANDING. THIS COMPANY WAS VERY PROFESSIONAL THE WHOLE TIME THEY WORKED WITH US.
Licensing
State Contractor License Requirements
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FAQ
Castle Roofing, Inc. is currently rated 4.8 overall out of 5.
Yes, Castle Roofing, Inc. offers free project estimates.
No, Castle Roofing, Inc. does not offer eco-friendly accreditations.
No, Castle Roofing, Inc. does not offer a senior discount.
No, Castle Roofing, Inc. does not offer emergency services.
No, Castle Roofing, Inc. does not offer warranties.