Better View Window Cleaners

Our home was being painted so I requested Better View take down the shade/sun screens and place in our garage to prevent damage during painting. Prior to our Dec. 11th 2021 appointment, communication with the office confirmed the appointment. She told me there were a lot of screens, which I responded 22. I did miss 1 small sunscreen so 23 total. She had a higher number. I was fine with whatever they took down as we had used them for over a year. The result was removal of all sunscreens and bug screens. The painters leave the bug screens in place due to being easily bent. Christian and Justin returned on Dec. 27th, 2021, post painting to clean the exterior windows and put all screens back up, I found 6 bug screens missing. Perplexed, I called the office thinking they took them in for rescreening since we discussed doing that with a few screens at some point. It was not the case. The office lady was rude, she kept telling me to pay Justin so they could get to their next job. They were scheduled from 1000-1200. They showed at 0800. No notice of the change. I agreed for them to start when I could have held to my appointment time. Clearly, they had overbooked due to the arranging of the schedule and her demands to pay so they could go to next job. My appointment was made in November for the cleaning. When I tried to discuss the missing screens she became very defensive. I ask her to look up my original screen count with Kyle, who always came out until Decembers visits. She admitted Kyles counts were higher but refused to give me a number. Her math didn’t add up and she refused to acknowledge it. I had the owner of the painting company send pics from the bid and one of the windows with no shade/sun screen had a bug screen prior to Dec. 11th 2021. One of the six missing. I reviewed my ring security cameras. I saw the dining room shade screens removed and the two bug screens, obviously smaller, leaning against the tall sunscreens. Then I watched one bug screen walk away and it never returned. Again perplexed, I called the office and let the lady know what I had found. I also ask Justin if he was out on Dec. 11th 2021 and he stated, no but Christian was out. Christian was on my Ring camera. Christian remembered nothing. Justin knew I was upset about the missing screens and as he was leaving stated, I was here when the screens came down. The office lady recanted his statement and stated he meant he was out with Kyle in October. 4 people at the house in October and only saw 1 person cleaning windows. The office lady insisted he was there because they paid him. She continued to insist the screens had been missing all along. I informed her it was inaccurate as she had never been to my home, a home inspection from the sale showed all screens in place. She was not present in October to see how many employees were at my home. She could only make assumptions and could not be sure of anything. She insisted the painters must have been in my garage and took 3 different sized bug screens totaling 6 screens out of the assortment. I informed her the painters did not have access to my garage. She then insisted Ring cameras can distort the appearance of the screens so I did not see the 2 bug screens which I clearly did. I informed her she has not seen the footage so she can not make that statement. She had no magical explanation for the photo the painter provided. She spent a great deal of time trying to get everyone’s story the same amongst the employees. The simplest explanation, some of the bug screens got bent. A simple fix but it would appear such an infraction could lead to severe consequences for the employee. My perception is this company is ho*** ** its employees and they are fearful of consequences. I would have recommended them with Kyle but after this, I CAN NOT RECOMMEND BETTER VIEW WINDOW IN TUCSON. The owner called and left a message but I have not returned the call for fear of the same bullying her office lady tried. Just save yourself the trouble and money. If a customer who has spent 1K+ in 2021 with them means nothing, they aren’t worth it. My perception is they have no loyalty nor value the customer.

Carlos and Christian arrived on time and did a very professional job.

It was a great experience. The two people who came were friendly, knowledgeable and efficient. They surveyed the job first and explained that there would be an extra charge to remove the deposits from the windows where necessary. They did an excellent job and I would certainly hire them again.

Excellent job.

They are quick, affordable, professional and responsive. I love them. The ladies in the office are very pleasant to deal with also. Last time the guy came I had a ton of bees and he was trying to clean the feeders while battling the bees. I felt badly for him but he tried hard to act like it was no big deal. Poor guy.

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