Bert Layne Jewelers Watches & Clocks
About us
Clock and watch repair, antique pocket watch repair, antique wind wrist watches. Bulova watch repair and sales Seiko watch repair and sales Hamilton watch repair and Sales Antique clock restoration, Grandfather, wall, mantel, all makes and models Warranty repair Howard Miller clocks Herschede grandfather clock repair, 5-9 Tubular Bells, With one to three year warranties on major repairs Bert Layne's Jewelers and Clocks, in Tucson since 1965 In business since 1946 Family owned and operated. Minor lubrication and adjustment repair when needed, more major repairs, with re-bushing if needed on very worn movements. Pack clocks for move in town or out of state. German triple chime clocks repaired , 400 day clocks repaired cuckoo clocks repaired 31 day clocks repaired , all old and new clocks repaired. Clock and watch sales and repair is our business! 34 years in Tucson.
Business highlights
79 years of experience
Services we offer
Bert Layne Jewelers Watches & Clocks
Reviews
4.013 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 8% | ||
| 15% | ||
| 0% | ||
| 15% |
Showing 1-13 of 13 reviews
Gay M.
Nov 2016
perfectly and promptly
Hugh C.
May 2016
I took in a Howard Miller wallclock for repair (It had stopped working). I paid a $25 "evaluation" fee up front. I subsequently was notified that it would cost over $490 to repair this clock. The clock repairman explained to me that "the clock is unfixable" and that the "entire mechanism would have to be replaced" I then took it to A-1 clock repair for a 2nd opinion: NO $25 up front fee. I was contacted a few days later--it was a simple fix. And the cost? $30! The clock is running beautifully. $490 (and an up front charge of $25 for "evaluation") vs. $30. It's rather obvious that the clock was not evaluated initially. As for the $25 up-front fee: I'll just chalk that up as a learning experience.
David B.
Oct 2015
The clock repairman was efficient and helpful. Service included adjustments and lubrication. The movement was removed from the clock case for the lubrication.
He had many years of repair experience and spoke highly of his employer. This is a good company to deal with.
He had many years of repair experience and spoke highly of his employer. This is a good company to deal with.
Darren S.
Apr 2015
unknown
Regina T.
Mar 2015
unknown
Watson S.
Jan 2015
unknown
Steven P.
Jul 2014
unknown
Henry W.
May 2013
Provided the estimate which was high. My general impression of the place was not good.
Barbara A.
Aug 2012
They did a good job, and it was a really complex job, too.
JAMES C.
Apr 2011
Excellent.
Lisa Y.
Jan 2011
I purchased a grandfather clock and after about a year and a half i could hear a clicking and one of the weights was not keeping in line with the others as it dropped. They came out and cleaned and adjusted the clock, told me if it need to be overhauled it would be around 400 dollars. (I paid them 160.00 for the service call and they said if i overhauled it they would deduct that from the price). the clock continued to click and stopped chiming, when I called they came back out, the service mans name is Eli, he had just been there three weeks before and when he looked at the clock he acted as if he had never seen it before , even stating, "this clock is really clean". he said he could not see anything wrong so i said please take it and have it overhauled. they took the clock overhauled it and brought it back. I was on a business trip when eli returned, he was extremely rude to my wife almost did not put the clock back and once it was installed, the exact same thing happened a week later. It stopped chiming and continued to fail. The owner finally came out three weeks later took the clock for 6 weeks and brought it back. what was suppose to cost me 400 ended up costing me 1000.00 and it was as if they were holding my clock for ransom. to this day my clock still has that click when the weight drops but I cannot find anyone else and i will never call them again. do not let these people into your house.
Response from Bert Layne Jewelers Watches & Clocks
"We were so sorry for Member's problems with her clock ...Her clock is a 20-25 year old used clock that was purchased at another business in town. We were out to address all of her concerns and felt like they had been taken care of. , I had even called in Dec. to make sure the clock was still doing ok. . Member told me, at that time, it was. Then a month or more later,,,,Jan. 2011. we received a letter stating they wanted their money back.or they would take us to court....they did.not want us to come out and take care of the clock under its 1 year warrenty. So we responded with a check for complete refund of her repair. She cashed the check and I never heard any more. By all my signed records, (which we have do when we go out so there is no question on charges) there were no charges that were mentioned above,,,so i am unclear as to where those figures came from. Disturbs me that individuals can take the time to say such negative comments and not think to come back and correct with anything positive. I am sure they have a fine running clock they purchased used that will now last many years. ..even with the return of money our job was still done...that, we cannot get back. But what Member and her husband paid us ,for repairs and in home service ,was returned in full."
Dean B.
Jan 2010
After refurbishing the movement, Mr. Layne didn't reinstall the movement properly. It was hanging from the end of the mounting screw, leaning forward. I noticed the problem and corrected it. He then readjusted the clock. But he is a professional and should have seen the problem for himself. The case was setting on the floor, leaning forward. Mr. Layne said it needed shimming in front but that he hadn't brought along his case with shims. My wife asked it he could come back and level it and he ignored her. He at least should have explained why he wasn't willing to do that.
Response from Bert Layne Jewelers Watches & Clocks
"We are so sorry about the problems the member had with his clock. We would have addressed the problem with-out question if he had called with his concerns, We were out to service the clock ,, but even at that ,the casing problems should have been addressed , and are normally. We would still be happy to address them now, at no charge. I am new to Angies list is why i am just now responding to this report ...."
Donna V.
Jul 2008
With busy schedules on both sides it took a week or so to find a date good for both sides. Eli completed the repair in no time and we couldn't be happier. It's good to know there's someone close by who can maintain this lovely clock for my mother. I would heartily recommend to anyone.
Licensing
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FAQ
Bert Layne Jewelers Watches & Clocks is currently rated 4.0 overall out of 5.
No, Bert Layne Jewelers Watches & Clocks does not offer free project estimates.
No, Bert Layne Jewelers Watches & Clocks does not offer eco-friendly accreditations.
No, Bert Layne Jewelers Watches & Clocks does not offer a senior discount.
No, Bert Layne Jewelers Watches & Clocks does not offer emergency services.
No, Bert Layne Jewelers Watches & Clocks does not offer warranties.