BEDMART

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Picked out a new mattress set with help of store manager Sarah. She stated that the company was offering a free VISA or Starbucks gift card with purchase. For my purchase the card would be $50. The purchase was straight forward and the bed set was delivered and set up 2 days later as promised. All went well until I tried to contact the promotional company located in Florida who was responsible for sending out the gift cards. Bedmart had not provided me with any type of claim number. I e-mailed Sarah several times and she would always respond that she would pass along my concern to the BedMart Corporate office in Phoenix, AZ. She finally told me to just send my sales reciept to the Florida company which I did. After not hearing anything for 2 more months I finally filed a negative report with Angies List. Soon after Angies List sent a letter to BedMart with my complaint I recieved a $50 VISA gift card with an apology, but no explaintion of why I could not get a response earlier. The card came from Phoenix, not the florida fullfillment company. This whole process took 3 months overall. This would have been an and quot;Aand quot; rated experience if someone from BedMart had responded to my complaint in a timely manner.

Manager of store is great. Problem is her corporate office in Phoenix and Denver left her hanging which basically was do it our way or find you another job. She admits that new corporate leadership is cutthroats with no conscience. Problem is that the small print on contract is so ambiguious that they get you coming and going. The first set of beds were tried and although highly recommended by several reputable doctors and consumers magazines they didn't provide the needed support. Within 10 dayswe requested and exchange for another brand that was BeautyRest Black and paid the fee for the swap out. Here's the corporate slap in the face to the elderly, there was a price difference of almost $1500 in the customer's favor and the corporate office refused to refund. Calls to Douglas Hale, VP of Sales in Phoenix, Az for weeks, now months have gone unanswered. The matter was turned over to the Arizona Attorney General's office for Consumer Affairs because a little birdie in Bedmart states that this isn't the first time this has happen nor is it the only underhanded fine print scalping tactic used by this corporate office.