Authorized Technical Services Inc

I contacted Authorized Technical Service because there was silicone around the bulb (it was a different kind of light) and I did not want to break anything or cause any damage. I did not know if bulb was a pull out or screw out. The owner answered my call and was very nice. I told him my Model Number and explained my situation and he said he would check to see if he had the bulb and call me back. A couple days later I had a call from a serviceman to come to my house. I presumed he had the bulb to install. He came and unscrewed the burned out bulb and said that would be $80 which I paid. He said he did not have a bulb. He said I could get it at any hardware store. I went to Ace Hardware Store and Lowe's and they did not have the specific one. I did not know what to do. I called and emailed Authorized Technical Service and received no reply. I am 80 years old and on a fixed budget. Something is wrong here and I am very disappointed in the service that I received and that Authorized Technical Service is representing the KitchenAid company. I paid $80 to have the right light bulb installed in my microwave and the work was not done. My microwave still has no light.

We were very pleased. They were there when they said they're gonna be. He was very professional.

From what I read on several repair discussion sites, it appeared that electronic parts were no longer available for our oven. So I called ATS (an authorized Dacor servicer), explained how I shorted the oven and asked a technician if it was true that parts were unavailable. If so, then it would do no good to have him out to diagnose the problem. He said that some parts (specifically the relay boards) WERE available and likely the cause, so I scheduled him to come take a look. In less than 10 minutes, after merely fiddling with the key pad a bit, he proclaimed there were likely several parts damaged, but he did no in-depth diagnosis to pinpoint the problem(s). He said he'd call me the next business day after determining what parts were available. He did call and guess what, there were NO parts whatsoever available for that oven, just as I feared. I just wasted $75 and a morning at home for the service call. The positives--he arrived within the scheduled window, was courteous and did call back as promised.

Not great. They came out for 4 times before they figured it was a compressor. The part was back ordered and I had to keep calling to check on the part. Receptionist was not pleasant nor did she have any empathy with what I was going through. The only reason I would use again is because no one else works on Viking products locally.

Fast and efficient. He diagnosed the problem as the motor which ejected the ice. He had the proper replacement part in his truck and had the problem resolved n less than an hour. We had fresh ice again within another hour.

The repair went very well. ATS saw what was needed for the fix, ordered the part, then came and installed and checked to make sure everything was good. They are the ONLY ones we would call to fix an appliance!

It was covered under our insurance that we have in one of those appliance home insurance plan. We didn't have to pay anything. It took a while for Authorized Technical Services Inc to figure out what was going on so I had a couple different people come out. I mean, they were good about, you know, honoring their work and all that kind of stuff but it took a while to figure it out.

The technician knew just what it was & had it fixed in less than 15 min. No more squeak!

Was repaired to our satifaction

The company dispatched Rocky to come to my home. He quickly diagnosed the problem. While he seems to carry lots of parts on his truck, he needed to order the proper replacement part. He returned after the part became available and popped it in. Rocky was very pleasant and know what he was doing. He was prompt, helped me work around my own busy day, and left the work site very clean. I wouldn't have know he'd been there at all. I'll keep the company's number on hand and will enthusiastically call them when I have another problem.

still not rectified. Technician was pleasant and seemingly knowledgeable but still couldn't diagnose the problem despite consulting with his boss, co-workers and the manufacturer.  He told me a part was ordered 5/18 and he would be back 5/20 to make the repair, but the part wasn't ordered until the next day and couldn't be installed until the next week, when we will be out of town.  We need our refrigerator.

Bob arrived precisely on time and quickly identified the problem.  It took him less than 15 minutes to complete the repair.  He knew exactly what to do, had the parts needed, and behaved in an exceptionally professional manner.  I would strongly recommend this company. 

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Very courteous, professional, prompt. Good problem solving on issue. Had same problem 6  months ago and paid 250$ for a repair that lasted only a short time.
Bobby was the agent that came to the home. He also educated me on how to clean sensors on my dryer and how to clean and maintain washer properly with a "washing machine" cycle and cleaning product. I had no idea these were needed. Thanks,

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Marty called in the morning when they said we'd get a call. Told me he'd be here at 9:30am. He got here a few minutes early and within 5 minutes confirmed that the pump was broken. He had the part with him and after draining the remaining water, replaced pump within 30 minutes and was out the door! Very nice, courteous and efficient.

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