The frame arrived but the staff did not like it. They reordered the frame and had it ready for pick up as originally planned. Happy that they just did not try to sell me defective piece put reordered a better piece.
Description of Work: Had a painting matted and framed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Justin G.
09/2013
5.0
picture framing
 + -1 more
lisa took care of me , she has a brilliant eye for complimenting colors and proportion. thanks to her good taste and great advice,three otherwise ordinary paintings now look like stunning and original works of art
Description of Work: reframed three good sized paintings and replaced broken glass on a fourth
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
E. Daniel O.
08/2012
1.0
picture framing
 + -1 more
I got home to realized that the frame I bought did not fit the print. I called them back and said that the particular frame was incorrect and I had miscalculated the size. They said to just bring it in and they would fix it. The was dealing with the owner. She was demanding and demeaning and would not listen to me. She told me that she did not like the way I was speaking and that I could leave the store. The small print cost me about $80. Another clerk came to assist me and we we able to fix the frame for just $9. She would not take the print out of the old frame and put it in the new frame for me. She also charged me for installation, which cost me 3 times more than price of a more complicated piece I took in the week before. I want people to know that this is not the place to go.
Description of Work: I took a print in to get it reframed. I also had broken a frame from another print I took in.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$200
Response from Arizona Picture and Frame
The customer wanted us to do the work for free. We're sorry that we cannot provide that service.
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Service Categories
Framing
FAQ
Arizona Picture and Frame is currently rated 3.7 overall out of 5.
Arizona Picture and Frame accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Arizona Picture and Frame does not offer free project estimates.
No, Arizona Picture and Frame does not offer eco-friendly accreditations.
No, Arizona Picture and Frame does not offer a senior discount.
No, Arizona Picture and Frame does not offer emergency services.
No, Arizona Picture and Frame does not offer warranties.
Arizona Picture and Frame offers the following services: Custom Moulding: Wood, metal, fillets, and liners. All colors shapes and sizes. See website for further details.