Apex Windows and Bath Accessories

This is a new construction home and Apex did the window and bath installs.  One of the front windows appeared to have been shot with a BB gun which put a hole in the outside pane (Sept).  Apex asked if we would generate a ticket with the home builder, so they could determine if this would be a warranity repair.  We contacted Apex in November to find out the status (they didn't contact us due to office staff turnover). Of course, since it appears to have been broken by a BB, it wasn't covered, but they had to send someone out to measure the window -don't know why they didn't do that on the first trip.  They called back with the price @$220, needed payment before they would order the glass. It took two weeks before they received the glass and then schedule a time to have it installed.
I never had  to deal with a broken window pane and this may be the standard in the window business.  The office staff was nice and friendly.  A friend was at our house when the installer showed.  They said that he was that he was on time (had a four hour window), was kind, and quickly replaced the window.  I wasn't in a dire need to have the window replaced, so the time that it took from beginning (Sept) to install (Dec) doesn't brother me.  If it wasn't for the fact that the windows were new and they did the install, I would have called around (or used Angie's list) for price and availability.
I would give them a call again, if their services were needed again.

Months later we saw something was wrong maybe dirt on inside and called APEX salesman he said he would check if covered by warranty and call back. Waited and no call back and left him many messages on his telephone. Finally found on Angie's the name Doug so I tried calling him and left message with someone who said he would call back. No call back and I called Doug again and finally talked with him directly. Told him the problem the invoice number etc and he promised to check the warranty and again no call back. I again left him a message that I wanted to hear from him before using Angie's.