ANDREW LAUREN GRANITE

unknown

I originally contacted Andrew Lauren through an email sent from Angie's List on 01/06/2015. I received no response to the email, so that should have been the first sign of trouble. My contractor said they are usually pretty good, so I took Monday 01/19/2015 off work and my wife and I went to pick out the slabs stopped into their Alvernon showroom unannounced. We knew what granite and features we wanted and were looking for a rough quote.  I designed the kitchen and ordered and built all of the cabinets myself, so I know the layout and measurements by heart.  We were met by Scott Michels in the showroom.  I did not have drawings or blueprints, but after my wife suggested it, he allowed me to sketch the layout with measurements on the back of the quote request form.  I received the quote in my email the next day on 01/20/2015.  Great, how do we proceed?  An appointment for 01/29/2015 to template and then the install on 02/12/2015. I took the day off for the install, to be available to answer any questions they might have had.
The install fit looks good, but the seam is jagged, with surface chips on either side of it.  The epoxy filled the surface chips, on either side of the cut, and was not polished smooth, so it looks more like a grout line between two bricks. When I questioned the installer, he said that it was as good as any Home Depot job.  I went directly to this fabricator/installer, to avoid the middleman, believing I would be treated marginally better. I sent a complaint about the seams, via email, and an appointment was set for 02/16/2015.  They sent the same installer, who worked some more epoxy into the same jagged seam, scraped off the excess and left. I left a voicemail for Scott Michels, while the installer was still at the house and received no response by the end of the day. My impression is that they either do not have the equipment to machine the edges properly onsite, (final cuts made in the driveway, and I never saw any grinding/polishing equipment) or they are unwilling to do any better than the big box store work they are contracted to perform.
On 02/20/2015 David came to the house and said that the seam is within spec and that he would be afraid to polish it for fear of making it worse, but would do so if I insisted.
I initiated a review on the BBB on 02/17/2015 requesting the seam issue be addressed. I received a voicemail from Scott Michels on 02/25/2013, requesting I call him about the counters. I have already taken time off work for the initial install and to address the issue with David. I left two messages for Scott on 03/06/2013.
As of 03/11/2015 I have not heard back from this business. My check cleared today. The response to the BBB indicated that the manager says the seam is not jagged.  I will let Angie's List customers judge the pictures attached to this review to decide if they would be satisfied by the seams in their own homes. I am unsatisfied.