Ambiance Pool Service and Supplies

had a truly disappointing experience with Ambiance Pool Service. Initially, they came to set up my pool, started cleaning, but then inexplicably disappeared, refusing to answer any of my questions or provide the service they promised. The lack of professionalism and customer service was astounding. Their behavior was nothing short of rude. When attempting to reach out for assistance, I was met with hostility and a complete lack of willingness to help. It felt as though they were actively avoiding any form of communication, which is unacceptable for any service-oriented business. To make matters worse, I had already paid the setup fee for their initial cleaning service. Despite this, they ghosted me, failing to return my calls or provide any form of follow-up. This level of neglect and disregard for a paying customer is inexcusable. Overall, my experience with Ambiance Pool Service was by far the worst I have ever had in terms of customer service. It seems as though they are more interested in driving customers away rather than retaining them. I would strongly advise anyone considering their services to proceed with caution or look elsewhere for a more professional and reliable pool service provider.

They always notify me any problems coming up. Will always take care of issue. Trustworthy.

They showed up on time for an early morning appointment. Jeremy was very clear in his explanation of what was going on with the pool chemistry and provided troubleshooting advice for a suction issue. He replaced a pressure sensor and delivered an estimate for additional work should we decide to move forward.

Great pool service!

Friendly and did a very professional job. Had our pool back up and running in a short time.

Top notch service

service delays

Still waiting to hear back from to make the repair, its been about three weeks now.

Removed the black stains from the pool.

Good people to work with. Friendly, quick to respond to questions.

Excellent and prompt service and very satisfied with the new heater equipment they recommended for this project.

good experience in every way

Prompt, professional and good value.

No comment

Based on the service we just received from Ambiance, I would say this is an excellent company. They called before the appointment time and was very professional and stated they would be half an hour late due to a company meeting going over and were prompt on arrival. . When Jerry got here he was very quick and efficient with installing our new pool filter. He explained how to take care of our pool filter, went over the warranty; he even checked the pool water for us!

Fantastic experience. I called them and they were out the same day, had my estimate in a matter of hours, and work was completed the same week. Will definitely use them for all my future work!

I was impressed with the quality of their work and the price compared to what a couple of other companies quoted me. Had a new pool heater and a new programmable pool pump installed.

The owner came out and did the estimate themselves. The technician that did the work took time to give me tips and hints on how to maintain the system. Best pool company experience I have had in 25 years.

Good quality work, quick response, nice people. A little pricey, but not too bad.

We hired Michael/Ambiance Pool Service after a recommendation from this website. Michael arrived, ascertained the problem and quoted a very reasonable price to fix. Initially, the repair itself did not go smoothly, as sometimes happens. Michael did not skirt the issue or try to place blame, he quickly and professionally fixed the error and kept his price below the original quote. VERY nice to receive honest, courteous and excellent service!

Kept appointments and did work efficiently. Cost was my only problem.

We were very happy to have an algae-free pool. We have kept the service and their weekly upkeep is superb.

Fast response to my call and completed in time.

Prompt response to my call and completed the work in a reasonable time.

Everything I needed done was handled in a quick and professional manner.